FIXD customer service telephone number — how to find it and what to prepare

Overview of FIXD support channels

FIXD is an on‑board diagnostic (OBD‑II) sensor and mobile app ecosystem that converts vehicle trouble codes into plain English and offers maintenance reminders. The FIXD sensor and app are sold directly through the FIXD website (https://www.fixdapp.com), Amazon, and major retailers; single sensors typically retail in the $50–$90 range and multi‑packs commonly $99–$179 depending on promotions and year. Because FIXD is a consumer electronics + SaaS product, its customer support model mixes automated resources (Help Center articles, firmware updates) with staffed support for product defects and account questions.

If you need a FIXD customer service telephone number, it’s important to understand FIXD’s preferred contact flow: FIXD emphasizes in‑app support and its online Help Center as the primary contact points, and for phone callbacks it typically requires an in‑app request or a support ticket so agents have the device and order details before calling you back. This approach reduces call time and speeds resolution because the support agent can access your account and device logs once you’ve submitted a ticket.

Does FIXD publish a direct customer service telephone number?

As of 2024 FIXD does not consistently publish a single 24/7 public phone number on its marketing pages. Instead, FIXD routes most requests through the Help Center and an in‑app “Contact Support” flow which can result in an email response or a scheduled phone callback. That means an immediate public telephone number is often not visible on fixdapp.com; instead the company requires the user to provide device identifiers and order details first so the agent can diagnose the issue efficiently during a callback.

Why this matters: if you call a generic support line without account context, the agent will need you to supply serial numbers, order IDs, app logs and potentially to perform troubleshooting steps before granting an RMA. Having FIXD open a ticket before phone contact shortens resolution time and reduces repeated transfers — a practical tradeoff FIXD uses to keep average handling times low and to prioritize warranty claims.

How to obtain the correct FIXD telephone callback and expected response

To get a FIXD telephone callback (the most reliable way to get a FIXD agent on the phone), open the FIXD app on your phone, go to Help or Support, and select “Contact Support” or “Submit a request.” Include the following: order number, purchase date, vehicle make/model/year, VIN (17 characters), and the sensor serial/ID. After you submit the ticket, request a callback and propose a time window. FIXD agents typically provide a ticket number in the response — keep that for follow up.

If you prefer to use the web, visit the FIXD Help Center at https://www.fixdapp.com/help and use the “Submit a request” form. Also check confirmation emails from your order (Amazon or FIXD receipt) — those emails sometimes include seller contact fields or a path to open a support case. For international customers, remember to add your country code; FIXD’s callbacks will come from a US number if the agent is US‑based, so allow for time‑zone differences when scheduling.

Information to collect before requesting a callback

• VIN (vehicle identification number) — 17 characters, typically a mix of letters and digits; find on driver’s side dash or registration.
• Sensor serial/ID — alphanumeric code printed on the sensor or packaging (typically 6–12 characters); app shows the sensor ID in Settings → Device.
• Order number and purchase date — Amazon order ID or FIXD order number; essential for warranty lookups and RMA.
• App version (e.g., FIXD v4.5.2) and phone OS version (iOS 16.4 or Android 13) — helps identify software compatibility issues.
• Exact vehicle engine code or DTC example (e.g., P0302 or U0121) and when the check‑engine light appeared.

What agents can do on the phone and typical turnaround times

When you secure a callback, FIXD agents will run through targeted troubleshooting: verify the sensor is seated in the OBD‑II port, confirm Bluetooth and app permissions, push a firmware update if available, and ask you to replicate the issue while monitoring logs. Many software/connectivity problems are resolved during that single call once the agent has your device logs; industry experience with Bluetooth OBD devices shows that roughly two‑thirds of user problems are solved without an RMA if up‑to‑date firmware and correct pairing are confirmed.

For hardware failures covered under warranty, FIXD’s replacement process usually requires a completed support ticket and proof of purchase. Manufacturer warranties for FIXD‑type devices commonly run 1 year from purchase; if a replacement is authorized, shipping and replacement processing commonly takes 3–10 business days depending on stock and shipping method. Ask for a return merchandise authorization (RMA) number and a timeline when you get a callback so you have a written reference.

Quick troubleshooting checklist before calling

• Confirm the sensor is fully inserted in the vehicle’s OBD‑II port (usually under the driver dash). Turn ignition to “ON” (engine off) and check for a blue LED on the sensor.
• Update the FIXD app to the latest version and verify phone OS updates; check app Settings for firmware update prompts and install any pending firmware.
• Turn Bluetooth off and on, force‑quit the FIXD app, and re‑pair the sensor from the app’s Device menu; if possible, try the sensor in a second vehicle to isolate vehicle vs device issues.
• Record error codes (for example: P0420) and the exact sequence when the issue appears — this speeds diagnostics when you request a callback.