Fixd customer service phone number 24/7 — an expert, practical guide

This guide explains how to locate, verify, and use Fixd customer support—especially when you need 24/7 assistance or an immediate answer about your FIXD OBD-II device. It is written from the perspective of a vehicle-telemetry product professional with experience supporting hardware, apps, subscriptions and warranty claims. The goal: give you concrete steps, exact resources to check, and a checklist so you get help fast and avoid common delays.

Note: manufacturers change phone numbers and hours frequently. The most reliable source for a current Fixd customer service phone number is the company’s official support page and your order confirmation. Below you’ll find practical verification steps, alternative 24/7 routes, and what to have ready when you contact support to make each interaction fast and successful.

How Fixd handles customer support and availability

Fixd traditionally focuses on app-based support, email tickets and an online knowledge base rather than an always-on phone line. Most consumer telematics companies implement fast in-app diagnostics (device logs, firmware checks, error codes) that let support teams triage problems without a call. Because of that model, phone support—if available—is often limited to business hours or reserved for escalations rather than 24/7 live assistance.

Before calling, expect common response times in the consumer hardware space: initial email/ticket replies within 24–72 hours, prioritized responses for active subscriptions or warranty claims within 1–3 business days, and escalations taking up to 5 business days. If you require immediate roadside or safety help, the Fixd device is not a substitute for emergency services or paid 24/7 roadside assistance; follow the emergency alternatives below.

Finding and verifying the official Fixd customer service phone number

Steps to find and confirm the correct number: check the official company website (look for a /support or /contact page), examine your order confirmation email and shipment packing slip, open the Fixd mobile app and tap Help > Contact Support, and cross-check the number on the company’s verified social media profiles (Twitter/X, Facebook). The domain used by the manufacturer—displayed in the browser address bar—should match the company’s brand (for example, check the site address listed within the app). If the phone number differs across sources, the order confirmation and the in-app support entry are the definitive items to trust.

Be cautious with third-party websites that list support numbers; scams sometimes advertise fake numbers that redirect you to pay-for-support services. Always confirm any phone number by comparing it to the address on your official order confirmation or the in-app link. If you find a phone number on a web listing, verify that the site uses HTTPS and that the contact phone matches what your account or invoice displays before calling or sharing account details.

What to prepare before calling Fixd customer service

• Device serial number (printed on the sensor or box) and firmware version if visible in the app.
• Order number, purchase date, and the last four digits of the card used; receipt or invoice PDF.
• Vehicle information: VIN, make, model and year (e.g., 2016 Ford F-150), and exact symptoms you are seeing.
• Specific OBD-II trouble codes you’ve recorded (for example P0420, P0301), plus screenshots from the Fixd app showing the code and timestamp.
• App version and mobile OS/version (iOS 17.4; Android 14) and whether Bluetooth is enabled and paired status.
• Steps you’ve already tried: power-cycle sensor, remove/re-pair, reinstall app, try a different vehicle, try another phone).
• Warranty/return window status (date of purchase and whether within a 30-day return policy or 12-month limited warranty).
• Phone number and email where you can be reached, and preferred callback hours (include time zone).

If you need 24/7 emergency assistance — alternatives and approximate costs

If a vehicle issue is creating an unsafe situation or you need immediate roadside assistance at any hour, contact emergency services (911 in the U.S.) first. For non-emergency but urgent needs (towing, lockout, jump-start) use a 24/7 roadside provider such as AAA (membership-based; see AAA.com for local branches) or your insurer’s roadside assistance line. Response times vary by region—expect 30–90 minutes in metropolitan areas and longer in rural settings.

Typical cost ranges for out-of-pocket roadside services (U.S., 2023–2024 market averages): jump-starts $10–$50, emergency towing base fee $75–$150 plus $2–$6 per mile, locksmiths $50–$175 depending on time of day, and on-site diagnostics by an independent mobile mechanic $70–$150. Having Fixd data (error codes, last known status) on hand can reduce diagnosis time and potentially lower labor charges when a mobile mechanic arrives.

Escalation, returns, warranty claims and expected timelines

Most consumer OBD devices ship with a limited warranty (commonly 12 months) and a retail return window (commonly 30 days). For a warranty claim: open a ticket via the official support portal, attach photos and logs, include your order number and device serial, and request an RMA if repair or replacement is required. Typical manufacturer turnaround for RMAs is 7–21 business days from receipt of the returned item, though express replacements may be available for verified safety issues.

If you must escalate because of slow replies: ask for a support manager, reference your original ticket ID, and state a clear remedy (refund, replacement, repair). If you bought through a marketplace (Amazon, Best Buy) you can also initiate returns/disputes through that seller channel which often shortens resolution times. If all else fails, file a complaint with your payment provider or the Better Business Bureau as a last resort.

Final checklist and sample script for the call or ticket

Before you place the call or submit a ticket, run through the checklist above and attach at least one screenshot of the error and the device page in the app. This cuts first-response troubleshooting from multiple back-and-forths to a single, actionable reply.

• Sample script: “Hi, my name is [Name]. My order is [Order #]. Device SN: [xxxx]. My 2018 Honda Civic shows P0420 and the Fixd app reports ‘Catalyst System Efficiency Below Threshold’ since 12:32 PM today. I’ve rebooted the sensor and re-paired my phone. Can you verify firmware and advise whether this is a device fault or vehicle fault, and what warranty/return options are available?”