FIXD customer service phone number — how to reach FIXD, alternatives, and exact steps to get fast resolutions

Does FIXD publish a customer service phone number?

As of June 2024 FIXD does not publish a general-purpose customer service phone number for inbound consumer support. FIXD (the OBD‑II diagnostic sensor and mobile app sold at getfixd.com) routes technical and order-support requests through in-app messaging, an online Help Center, and an email/contact form on their website rather than a 24/7 call center.

This means if you are looking specifically for a telephone number, the likely outcome is that you will be directed to submit a support ticket from the app or website. The official product and support hub is https://getfixd.com — use the “Support” or “Contact” link there or the in-app “Contact Support” option inside the FIXD mobile app for the fastest routed response.

Primary FIXD support channels and typical response times

The primary channels FIXD maintains are: 1) in-app messaging (open the FIXD app > Settings > Contact Support), 2) the online Help/FAQ center accessible from the product website, and 3) an online contact form that generates a ticket to their support queue. These channels allow FIXD to collect diagnostic logs, device serial numbers and other data automatically — information that speeds troubleshooting far more than a phone call.

Typical response times for consumer hardware help desks that use ticket systems are 24–72 business hours; for FIXD specifically you should expect an initial acknowledgment within 24 hours and substantive troubleshooting or an RMA decision within 2–5 business days depending on case complexity and whether logs/screenshots were provided. If you need an immediate answer for an order problem (shipping, wrong SKU), use the ecommerce seller channel (Amazon, Best Buy, etc.) in parallel for faster merchant resolution.

What to prepare before contacting FIXD (high-value checklist)

Having the correct information in your original support request reduces back-and-forth and typically cuts resolution time by half. Start a single ticket and include the items below in the first message to create a complete troubleshooting record.

• Order information: merchant name (Amazon/Best Buy/getfixd.com), order number, purchase date and price paid (e.g., $59.99 MSRP or promotional price). If you bought from Amazon, include the Amazon order ID (starts with 1- or 26-digit string).
• Device identity: FIXD serial/ID printed on the dongle and the device ID shown in the app (copy/paste). Include firmware version if shown (e.g., FW 1.2.3) and the app version (found in app Settings, e.g., v3.5.1).
• Vehicle and diagnostic data: vehicle VIN, year/make/model (e.g., 2015 Ford F‑150), OBD‑II trouble codes exactly as shown (for example P0420, P0302). Add screenshots of the app showing the error and a short video if the issue is intermittent.
• Phone and OS details: smartphone model and OS build (e.g., iPhone 12 / iOS 16.4.1 or Samsung Galaxy S21 / Android 13 build PPR1.180610.011). Note whether Bluetooth and Location permissions are enabled for the FIXD app.
• Steps already performed: list steps you tried (rebooted phone, uninstalled/reinstalled app, re‑paired Bluetooth, tried another vehicle). This prevents redundant troubleshooting and speeds escalation to replacement when appropriate.

Include timestamps (date/time, timezone) of when the problem occurred and any on‑vehicle conditions (engine cold/warm, check engine light steady/flashing). A first message containing all these elements is more likely to get a same‑day substantive reply.

Troubleshooting to perform before submitting a ticket

Before you create a support ticket, do these targeted checks to distinguish hardware faults from configuration problems: confirm the vehicle is OBD‑II compliant (US vehicles 1996+ generally), verify the oval-shaped OBD port is free of debris, and test the FIXD sensor in a second known-good vehicle if available. Many connection problems are solved by a clean re‑pair: delete the device in the app, unpair it in Bluetooth settings, then re-add it in the FIXD app.

Software issues are common: update the FIXD app to the latest version from the App Store or Google Play, reboot your phone, and ensure battery optimization or “restrict background activity” is disabled for the FIXD app on Android. If the app reports a specific DTC (diagnostic trouble code) such as P0300 or P0420, note that these are engine codes that affect drivability and should be addressed with a mechanic; FIXD’s role is to read and explain codes, not to perform repairs.

Escalation, returns, and warranty guidance

If your ticket does not get resolved in a reasonable timeframe (for example no substantive reply after 5 business days), reply to the thread asking for escalation and reference your ticket ID. If you purchased through a reseller (Amazon, Best Buy), you have parallel avenues: open a return/claim with the seller using the order ID, which often results in a faster refund or replacement than waiting for manufacturer RMA processing.

Check the product packaging and the order confirmation for the published warranty length; many consumer hardware products include a 12‑month limited warranty but the exact duration and coverage will be on your invoice or product page. Keep receipts and all correspondence — if you must escalate via consumer protection channels (credit card dispute or Better Business Bureau) you will be asked for order IDs, ticket IDs and the date range of attempted resolution.

Sample first message to FIXD support (copy/paste)

Subject line: FIXD sensor support — Order #123456789 — Serial ABCD1234 — Vehicle 2015 Ford F‑150 — App v3.5.1

Body: Hello, I purchased a FIXD sensor on [date] from [merchant]. Order ID: [order number]. Device serial: [serial]. Firmware: [if shown]. App version: [app version]. Vehicle: [VIN or year/make/model]. Observed behavior: [describe error, include DTCs like P0302], steps attempted: [list]. Attached: screenshot(s) and one short video. Please advise next steps or RMA instructions. Thank you — [Your name, phone, email].

How much is the annual fee for FIXD?

In-App Purchases

Title	Duration	Price
Yearly FIXD Premium	Annual	$99.99
Monthly FIXD Premium	Monthly	$12.99
Weekly FIXD Premium	Weekly	$7.99

How do I stop a subscription from charging?

In most cases, you will need to contact the merchant or company billing the subscription in order to stop a recurring payment charged on your credit card. In some situations, however, you can ask your credit card issuer to help you by revoking authorization of payment, depending on their policy.

What is the refund policy for FIXD?

An AI Overview is not available for this searchCan’t generate an AI overview right now. Try again later.AI Overview To get a refund from FIXD, you must request a refund within 30 days of the product’s delivery by contacting their customer support through their support page, submitting a return request for unused/unopened products, and requesting a return address for the physical device. For subscription refunds, log into your FIXD account, navigate to the subscription or billing section, and cancel the unwanted subscription, then contact support for reimbursement.  For Product Returns:

1. Check the Timeframe: You must request your refund within 30 days of receiving your FIXD product. 
2. Contact FIXD Support: Visit the FIXD support page at support.fixdapp.com. 
3. Submit a Return Request: Explain that you are returning an unused and unopened product and want a refund for both the product and any recurring charges. 
4. Request Return Instructions: In your message, ask for the return address and instructions for the return process. 
5. Provide Payment Details: Include the date of purchase and method of payment in your request. 

For Subscription Refunds:

1. Log In to Your Account: Sign in to your FIXD account on their website or mobile app. 
2. Navigate to Subscriptions: Go to the subscription or billing section of your account. 
3. Cancel Your Subscription: Select the option to cancel your subscription. 
4. Contact Customer Support: If you need further assistance or a refund for a charge, contact their customer support for help. You can email them at [email protected]. 

AI responses may include mistakes. Learn moreReturns – FIXDIf you are unhappy with any FIXD product for any reason, request a full refund within 30 days after the date of delivery. ‍To quali…FIXDFixd Automotive Refund and Subscription Queries AnsweredNov 25, 2023 — plz. Software technician: Barun. In order to cancel your FIXD subscription and request a refund, please visit the foll…JustAnswer(function(){
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How do I cancel my FIXD subscription?

To cancel a FIXD subscription, log into your FIXD account or app, navigate to ‘Subscriptions’ or ‘Billing,’ and select ‘Cancel Subscription. ‘ Contact FIXD support if cancellation isn’t reflected. Monitor your bank statements regularly to avoid overdrafts from recurring charges.

How many times can you use FIXD without a subscription?

All of these features are included for FREE inside the FIXD app when you purchase a FIXD Sensor. There’s no limit to how many times you can use the sensor and you can connect it to all of your family’s vehicles. Compatible with all iOS and Android devices.

How to connect to FIXD?

Once the vehicle is on plug the sensor into the OBD2 port this port is usually found under the steering wheel on the driver. Side the port location varies by vehicle and may be protected by a cover if