Fisker customer service — expert guide

Overview and what to expect

Fisker Inc., founded in 2016 by Henrik Fisker, relaunched an EV-focused company after the original Fisker Automotive (2007–2013) era. The Fisker Ocean concept was revealed in 2020 and series production and customer deliveries began in the 2022–2023 timeframe; because Fisker operates with contract manufacturers and a compact direct/authorized-service approach, customer service workflows differ from legacy OEM dealer networks. Expect a hybrid support model that combines a centralized digital helpdesk, in-app/remote diagnostics, and a limited but growing network of authorized service partners and mobile technicians.

Practically, Fisker customer service is built around three pillars: digital intake (website and app), remote technical triage (over‑the‑air diagnostics and software updates), and physical service (mobile techs or partner centers). Typical initial response times for documented cases are 48–72 hours; for safety-related issues Fisker – like other OEMs – prioritizes same- or next-business-day callbacks. Plan lead times for physical appointments at non-primary locations to be 7–14 calendar days, though mobile service or emergency roadside assistance can often be faster.

Primary contact channels and digital resources

The authoritative starting points are Fisker’s corporate website (https://www.fiskerinc.com) and the Fisker Support portal (support.fiskerinc.com). Use the support portal to open a case, upload photos or videos, and attach diagnostic files. The Fisker mobile app is the quickest way to transmit vehicle telemetry and software version information to the technical team; many fault conditions can be triaged remotely via logs.

When you contact support, always ask for a case number and the name/role of the technician handling your file. Good practice: record the date/time of each interaction and the promised next step. If your vehicle is under warranty and the issue is safety-critical, reference “safety” in the subject line to speed escalation; Fisker typically routes safety issues to a dedicated team for immediate review and recall assessment.

What to prepare before contacting customer service

Being organized saves time and reduces repair cycles. Have these items ready to provide: VIN (Vehicle Identification Number), purchase date, mileage, build date (if available), software/firmware version shown in the app, a clear description of the symptom, and timestamped photos or short video clips demonstrating the issue. If a warning light is active, note the exact text of the message and whether it is intermittent or continuous.

• Documents and data to have: VIN, purchase invoice/registration, warranty card, mileage, software version, date/time of fault, photos/videos, any previous service records, and the Fisker app diagnostic export (if available).

Providing this material at first contact often reduces back-and-forth and can lead to faster resolutions such as a remote software patch or a mobile technician visit rather than a scheduled shop appointment.

Warranty, roadside assistance and recalls — practical details

Warranty terms, roadside assistance, and recall handling are documented in your purchase agreement and owner’s manual; Fisker, like other OEMs, typically handles warranty-covered repairs at no customer charge when defects are verified. Battery and high-voltage components are often governed by longer, separate warranty terms—be sure to read the battery section of your contract for exact mileage and time limits. For safety recalls, Fisker notifies registered owners by mail and email and coordinates remedial repairs through its service network; NHTSA maintains recall listings if you want independent verification.

If you experience an on-the-road failure, request roadside assistance through the Fisker app or the support portal. If the vehicle is unsafe to drive, insist on towing to the nearest authorized service location and get a written authorization code from Fisker support to prevent billing disputes. Keep all tow receipts and service invoices for potential warranty reimbursement claims.

Typical service processes, costs and timelines

Initial diagnostics may be performed remotely; if a physical inspection is required, Fisker will either schedule a mobile visit, direct you to an authorized partner, or arrange a shop appointment. Labor rates at partner shops vary by region; for U.S. markets expect general EV service labor rates to range broadly (commonly $120–$200 per hour in 2024) and parts pricing will vary based on rarity and supply-chain conditions. Always request an itemized estimate with parts and labor broken out before authorizing non-warranty work.

Turnaround times depend on parts availability. Routine work (software updates, tire rotation, cabin repairs) can often be completed in 1 business day; component replacements that require parts shipping—HVAC modules, body panels, specialty sensors—can add 1–4 weeks. For lengthy delays, document communications and request interim mobility solutions (loaner vehicle or rental reimbursement) if your warranty or purchase contract provides them.

Escalation paths and consumer protections

If your issue is not resolved to your satisfaction, escalate by requesting a regional service manager or a formal arbitration/appeals channel through Fisker’s corporate support. Maintain your case number and a record of all promised dates and outcomes. If the problem is systemic or safety-related, you can file a complaint with regulatory bodies; for U.S. safety complaints and recall inquiries contact the National Highway Traffic Safety Administration (NHTSA) at 1‑888‑327‑4236 or www.nhtsa.gov.

• Escalation & regulatory contacts: Fisker Support portal (support.fiskerinc.com), Fisker corporate site (https://www.fiskerinc.com), NHTSA hotline 1‑888‑327‑4236 and www.nhtsa.gov, Better Business Bureau (www.bbb.org), and your state attorney general’s consumer protection division.

For legal remedies such as Lemon Law claims, consult local statutes—Lemon Laws vary by state and often require documented repair attempts (commonly 3–4 visits for the same defect or a vehicle out of service for a cumulative 30 days, though exact thresholds differ). Keep thorough records to support any statutory claim.

Practical tips for owners to get the best service

1) Use the Fisker app first: it transmits diagnostics and speeds triage. 2) Always insist on a case number and written estimates before work begins. 3) Photograph dashboards, error messages, and any unusual sounds or physical damage. 4) For intermittent faults, capture video demonstrating the sequence that leads to the symptom—intermittent issues are much easier to diagnose with recorded evidence.

Adopting these practices reduces downtime, avoids unnecessary charges, and helps Fisker diagnose and correct issues more efficiently. Good documentation is the single most effective lever a customer can use to achieve a timely, fair resolution.