Firehouse Subs Customer Service Phone Number — Complete Practical Guide

What “customer service phone number” means for Firehouse Subs

When customers ask for a Firehouse Subs customer service phone number they typically mean one of three contacts: the local restaurant that prepared the order, the franchise owner/operator who manages multiple stores in a market, or Firehouse Subs corporate Guest Relations. Each contact serves different problems: immediate order errors are solved fastest by the store, brand-level policy, gift-card and app issues are handled by Guest Relations, and franchise-level operational problems go to the franchisee or regional support team.

Firehouse Subs was founded in 1994 in Jacksonville, Florida and operates more than 1,200 restaurants across the U.S. and internationally. The fastest route to a phone number is always the Store Locator on the official site (https://www.firehousesubs.com/locations), which lists direct local-phone lines in the standard North American format (XXX) XXX-XXXX. Use the local store phone first for same-day order corrections or catering pick-up issues.

Finding the right phone number quickly

To find a precise phone number in under a minute: visit https://www.firehousesubs.com/locations, enter your ZIP code or city and state, and click the store pin you want. The locator returns that store’s address, hours, and direct telephone number for immediate contact. If you’re on mobile, the app (Apple App Store / Google Play) includes the same store phone links and lets you click-to-call a listed store number.

If you cannot reach a local store or the issue requires brand-level intervention (gift card fraud, unresolved refunds, app technical problems), use the official Contact page on the same domain (https://www.firehousesubs.com/contact-us) to submit a Guest Relations form. Corporate Guest Relations handles escalated issues and typically replies within 24–72 hours on business days; response times can vary during national promotions or peak holiday weeks.

What to prepare before you call (packed checklist)

• Order details: receipt number, order time/date, store address, server name (if provided) — copy or photo of receipt speeds resolution.
• Payment details: last 4 digits of the card used, transaction amount, if you paid in cash note approximate change given.
• App/account info: account email or phone number tied to the app, loyalty ID (MyFirehouse/Rewards), and device OS (iOS 13+/Android 9+).
• Photos: take clear photos of the incorrect food item, packaging with store label, and any quality issues — attach to an email or upload via the contact form.
• Desired resolution: state if you want a refund, replacement, credit to the app, or store-level voucher — knowing this ahead of the call shortens interaction time.

Scripted phrasing and escalation path

When calling, begin with concise facts: “Hello, my name is [Full Name]. I ordered on [date/time] from store at [street/city]. My receipt number is [#####]. The issue is [missing item/temperature/quality]. I’d like [refund/replacement/credit].” This script format lets frontline staff identify the transaction immediately and check POS logs or camera review if necessary.

If the store cannot resolve the issue, ask for the franchise owner or district manager phone. If a franchise escalation is not available or the problem is systemic (app failure, recurring refund denial), submit the Guest Relations form at https://www.firehousesubs.com/contact-us and note the store name, ticket number, and the time you called the store. Keep screenshots of any in-app errors and the names of staff you spoke with for follow-up.

Alternative contact channels and special cases

For non-urgent issues you can:
– Use the Contact Us form on the official site for written records and attachments; typical reply window is 1–3 business days.
– Use the Firehouse Subs mobile app for order corrections and app-specific support; it includes a support inbox.
– Message the brand on official social accounts (Twitter/X @FirehouseSubs, Facebook /FirehouseSubs) for rapid visibility — brand social teams often triage faster during high-volume periods.

For catering orders: many locations require 24–48 hours’ notice and have minimums (commonly $75–$150 depending on market). Use the store phone listed in the Store Locator to confirm pricing and setup fees; for large group orders ask for written confirmation of delivery time, driver contact, and the catering menu line item prices.

Expected timelines, refunds and record-keeping

Frontline stores commonly resolve simple mistakes (missing items, incorrect sandwiches) immediately with a replacement or complimentary item. Refunds paid to a card typically show as pending and clear in 3–7 business days depending on the bank. App credits or vouchers are often issued within 24–48 hours after Guest Relations approval.

Always keep a copy of receipts, emails, screenshots, and names of employees you spoke with. If you escalate through Guest Relations, note the case reference number; if you do not receive a response within the stated window, follow up with the case number in the contact form or reply to the Guest Relations email thread to keep a continuous record of the communication.