Firefly customer service number — an expert, practical guide

Where to find the official Firefly customer service number

The single most reliable place to locate the current, official Firefly customer service number is the airline’s own contact page. For the Malaysian regional carrier Firefly (a subsidiary of Malaysia Aviation Group), the corporate website is published at https://www.fireflyz.com.my — that page lists contact numbers for sales, reservations, customer relations and airport desks, and it is updated when hours or numbers change. Always confirm the phone number against the website shown on your booking confirmation email and the SMS you receive after purchase; those are authoritative for your booking.

Do not rely on third‑party aggregator sites or search snippets for a phone number unless you cross‑check them against the official website or the verified social media accounts. Scammers sometimes post fake service numbers to harvest payment details. Look for HTTPS, the exact domain name, and a verified badge on Facebook/Twitter/Instagram accounts before calling numbers found there.

How to call Firefly from inside and outside Malaysia

International dialing requires the Malaysia country code +60. When you see a local number in the format 03‑XXXX XXXX, call it from overseas as +60 3 XXXX XXXX (drop the leading zero). From within Malaysia you generally dial the number exactly as shown on the website or your booking confirmation (for example 03‑XXXX XXXX for Klang Valley numbers). If you’re calling from a mobile phone abroad, ensure roaming is enabled or use an internet calling app that supports international dialing (Skype, WhatsApp Business call to a published number, etc.).

Business hours for airline call centres vary by function: sales and reservations typically operate 06:00–22:00 local time daily, while airport desks operate to match flight schedules and may be open later. If you need immediate assistance outside published hours, use the airport contact desk nearest your departure airport (Firefly operates primary regional services from Sultan Abdul Aziz Shah Airport, Subang — SZB — and selected services from KLIA2 depending on season). Verify the desk phone on the airport or airline contact page before travelling.

Alternative contact channels and physical locations

Phone is the fastest for immediate action (rebookings, same‑day changes, cancellations that affect travel that day). However, modern customer service uses multiple channels: a web chat widget on the official site, a customer service email (listed on the official site for non‑urgent matters), and verified social media direct messaging. For lost baggage or airport‑specific services, the physical airport baggage office is the primary point — that desk’s telephone number is also usually listed under the “Airport Contacts” section of the airline website.

• Key channels to use: official website contact page (https://www.fireflyz.com.my), live chat (when shown on the site), the reservations phone number shown on your e‑ticket, airport customer service desks at your departure/arrival airport, and the airline’s verified social accounts. For formal complaints, use the airline’s complaint form or dedicated customer relations email so there is a timestamped record.
• Physical address guidance: Firefly’s operational base is Sultan Abdul Aziz Shah Airport (SZB), Subang, Selangor, Malaysia. If you require corporate correspondence, use the address published on the airline’s “Contact Us” page — send any legal or refund claims by tracked post and follow up by email/phone.

What to prepare before you call

Prepare five pieces of information every time you call to resolve a booking or claim: booking reference (6‑character PNR), passenger full name exactly as on the ticket or passport, flight number and date, payment method used (last four digits of card or receipt reference), and contact phone/email where the airline can reach you. Having these available reduces call time and prevents errors; agent systems usually require the PNR or e‑ticket number to retrieve records.

For baggage claims, add the baggage tag number(s) (e.g., 7‑8 digit tags issued at check‑in), a detailed list and photos of damaged items, purchase receipts where available, and a Police Report if theft or criminal damage is alleged. For medical or special assistance requests have a supporting letter from a physician or a mobility assistance certificate ready — many airlines require documentation to waive fees or to make seating/safety arrangements.

Common issues, expected timelines and fees

Typical issues customers call about include: rebooking/cancellations, refunds, lost/damaged baggage, special assistance, and flight disruption compensation. Refund processing timeframes depend on payment method and the airline’s internal procedures — expect vouchers or credit notes to be issued immediately in most disruption cases, and refunds to bank cards to take 7–30 business days; wire transfers can take 10–45 days depending on intermediary banks. Ask the agent for a written confirmation or a reference number for the refund transaction and the expected timeline in working days.

For baggage claims, many carriers aim to resolve domestic claims within 7–14 days and international mishandling claims within 21–30 days, though final settlement depends on an assessment of receipts and liability limits under conventions or local law. Cancellation/change fees and baggage allowances are fare‑dependent: Economy promotional fares often have no free checked baggage and higher change fees, while Flex fares usually include 15–30 kg checked baggage and reduced change penalties. Confirm the fare rules printed on your e‑ticket and on the website; agents cannot waive published rules without authorization.

Can I get a refund from Firefly?

If you wish to cancel your booking with Firefly, kindly manage your booking and request a cancellation to proceed with the refund (only if permitted by fare rule). This option is available until 24 hours before departure, after that time please contact directly with Firefly. Service fees will not be refunded.

How do I call Firefly customer service?

If you do not receive your Booking Confirmation within twenty-four (24) hours from the time of booking, please contact Firefly Call Centre at +603 7845 4543.

How do I call Firefly Internet customer service?

New technology and services come with new questions. We’ve answered a few common ones below. If you have additional question, feel free to email us at [email protected] or give us a call at (833) 473-3591.

How do I contact Firefly press?

You can change your mind at any time by clicking the unsubscribe link in the footer of any email you receive from us, or by contacting us at [email protected].

What is the phone number for Firefly technical support?

833-473-3591
If you need to report an outage, call 833-473-3591 and select option 3 or use the 24/7 tech support option.

Does Firefly offer phone service?

Firefly Fiber BroadbandSM uses its world-class, high-speed internet to provide you with Voice-Over-IP (VoIP) phone service with unlimited local and long distance calling. Various features of your VoIP service can be accessed, modified and enabled through telephone shortcuts.