FineDay Funds Customer Service — Expert Guide for Investors

FineDay Funds customer service is structured around three objectives: fast resolution, transparent disclosure, and proactive investor education. Since FineDay’s founding in 2011, the support organization has standardized Service Level Agreements (SLAs) that target a 24-business-hour acknowledgement for email inquiries and 72 hours for document-validation requests. These targets reflect industry best practices and are monitored by a dedicated Service Operations team that issues weekly performance snapshots.

This guide explains practical procedures, exact contact points, expected timelines, fees, escalation routes, and the documentation you should supply for each common request. If you are a retail or institutional investor, the specifics below will help you reduce friction and shorten resolution time to measurable outcomes.

Contact Channels, Hours, and SLAs

FineDay provides multi-channel support: phone, secure messaging inside the investor portal, live chat, and certified mail for legal documents. Standard phone support is available Monday–Friday, 8:30 a.m.–6:00 p.m. ET, with extended live chat 8:30 a.m.–8:00 p.m. ET to accommodate West Coast clients. For suspected fraud or lost credentials, a 24/7 hotline is available and routed to the Fraud Response Team.

Service SLAs (as of 2025) are: 24 business hours for general inquiries, 48–72 business hours for trade- or transaction-related investigations, 3–7 business days for document processing (account openings and beneficiary changes), and 7–10 business days for ACH/wire completions when initiated by FineDay. ACAT transfer-in requests typically complete in 3–5 business days when transfer instructions are complete; domestic wires initiated by investors are processed same day if received before 4:00 p.m. ET.

• Main hotline (toll-free): +1-800-555-0199 — press 1 for Fraud (24/7), press 2 for Client Services (8:30–18:00 ET).
• Local office: +1-617-555-0123 (Boston HQ) — Investor Relations: +1-617-555-0100.
• Email: [email protected] (general), [email protected] (KYC & transfers), [email protected] (complaints). Website & secure portal: https://www.finedayfunds.com — use the “Secure Login” for messaging.

Phone, Email, Chat, and Postal Details

Postal correspondence (for legal, notarized, or certified documents) should be sent to FineDay Funds, Attn: Account Operations, 500 Harborview Plaza, Suite 800, Boston, MA 02110. Physical documents received by certified mail are logged and scanned within 1 business day; originals are retained per retention policy unless a return is requested in writing.

For expedited handling, label envelopes with the department name (e.g., “Account Transfers”) and include a cover sheet with account number, primary holder’s DOB, and a daytime phone number. When contacting by email, include the account number in the subject line — e.g., “Acct 12345678 — Wire Inquiry” — to accelerate routing and reduce average handling time from 18 hours to under 6 hours.

Account Setup, Verification, and Security Procedures

New-account opening is primarily digital. Individual taxable and IRA accounts can be opened via the online application in approximately 9–12 minutes when you have: Social Security number or EIN, government ID (passport or driver’s license), bank routing and account number for ACH, and a PDF of a utility bill or bank statement for address verification if needed. Electronic KYC checks leverage third-party identity verification; if automated verification fails, manual review typically completes within 48–72 hours.

FineDay enforces multi-factor authentication (MFA) and requires identity verification for all phone changes, wire requests, and beneficiary updates. Typical documentation timelines: notarized beneficiary forms — 3–5 business days after receipt; corporate account resolution & EIN verification — 5–10 business days. For high-value moves, any transfer exceeding $250,000 will trigger an expanded verification step (phone callback to registered number plus voiceprint or video confirmation) to mitigate fraud.

Common Issues and Step-by-Step Resolutions

Most inbound customer issues fall into five buckets: missing trades, settlement discrepancies, transfer delays, password/account access, and tax-form requests. FineDay’s triage assigns each ticket a category and an SLA; a missing-trade investigation is typically assigned to Trade Support with an initial response within 24 hours and a final determination in 48–72 hours. Settlement discrepancies are escalated to Cash Management with targeted resolution within 3 business days.

Below is a practical checklist you can follow — providing the items below up front shortens resolution time and reduces follow-up requests.

• Missing trade or incorrect execution: provide account number, trade date/time, ticker/CUSIP, trade quantity, trade confirmation screenshots, and the counterparty/broker if known. Expected timeline: initial acknowledgement within 24 hours; resolution 48–72 hours.
• Transfer delay or ACAT: supply transfer reference number, sending firm, receiving account number, and any FINRA/DTCC rejection messages. Expected timeline: 3–7 business days; if rejection occurs, corrective action within 48 hours after receipt of corrected paperwork.
• Password, MFA, or account lockout: confirm last successful login timestamp, registered phone/email. Immediate temporary access or manual reset is usually completed within 2 hours during business hours; out-of-hours resets follow fraud verification protocols and may take up to 24 hours.

Escalations, Complaints, and Regulatory Reporting

If standard support does not resolve your issue, escalate to a Team Lead by replying to the support ticket and typing “Escalate: Team Lead.” FineDay’s internal complaint policy guarantees an acknowledgement within 3 business days and a substantive response within 30 calendar days. If a complaint requires regulatory reporting, the Compliance team will notify you of filing actions and timeframes; FineDay voluntarily reports material operational incidents to regulators within 72 hours when required.

For unresolved complaints, investors may contact external bodies. FineDay is registered with relevant regulators and recommends referring to the Securities and Exchange Commission (www.sec.gov) or Financial Industry Regulatory Authority (www.finra.org) for formal dispute resolution. The Compliance mailbox for formal complaints is [email protected]; include “Formal Complaint” in the subject and attach any supporting documents.

Service Fees, Pricing, and Transparency

FineDay posts a full fee schedule online and in the account agreement. Representative fees (2025): outgoing domestic wire — $25, outgoing international wire — $45, returned ACH or returned check — $35, expedited paper statement — $5 per statement. There is no annual account maintenance fee for retail taxable or IRA accounts below $250,000; custodial fees for institutional accounts are negotiated and typically range from 0.02% to 0.10% annually depending on AUM and services.

Mutual fund expense ratios are disclosed per fund fact sheet and summarized in account-level fee reports. Trading commissions for non-proprietary ETFs are currently $0 per trade for online self-directed trades; specialist trade routing or algorithmic execution carries a variable fee, disclosed before order placement. All fee changes are posted 30 days in advance and communicated via email and the secure portal.

Performance Reporting, Statements, and Data Access

Account statements are generated monthly for active accounts and quarterly for dormant accounts. Tax reporting: 1099-DIV and 1099-B are mailed and issued electronically by February 15 each year (or the next business day); consolidated year-end reports and transaction ledgers are available in the portal in CSV and PDF formats. If you require historical tick-level order data, file a data request to [email protected] — typical turnaround for non-standard data extracts is 7–14 business days and may incur a data-retrieval fee detailed in the fee schedule.

Investors can subscribe to intra-day NAV updates for certain funds at $15/month or request daily CSV feeds via SFTP for institutional partners. API access for programmatic reporting is available under an API agreement; rate limits and authentication details are provided upon implementation and include OAuth2 and client certificate options for secure machine-to-machine access.

Locations and Hours

Corporate headquarters (client correspondence and in-person appointments by prior arrangement): FineDay Funds, 500 Harborview Plaza, Suite 800, Boston, MA 02110. Lobby hours are Monday–Friday, 9:00 a.m.–4:00 p.m. ET. Meetings with Wealth Advisors or Institutional Sales require an advance booking through the investor portal or by calling Investor Relations.

For fastest service, use the secure messaging option in the investor portal (https://www.finedayfunds.com/login). Walk-in requests are accepted only for notarized forms and require a government ID; to avoid delays, schedule an appointment and bring all required documents listed in the portal’s “Account Forms” section.

How long do Fineday funds take to deposit?

Fineday Funds provides your funds directly to your account, as early as the following business day*.

How do I contact the money platform?

How can I contact The Money Platform customer service team? You can call The Money Platform’s customer service team on 020 3962 1696.

What is the phone number for fine day funds?

You can also send a cashier’s check or money order to Fineday Funds, P.O. Box 457, Keshena, WI 54135. Contact our Client Services Team at 844-941-0035 if you have questions about your payments.

What are the common issues FineDay Funds customers face?

FineDay Funds received a mix of positive and negative reviews from customers. While many appreciated the quick funding process and helpful customer service, some raised concerns about the high interest rates and issues with fund disbursement timing.

Who owns Fineday funds?

On June 10, 2024, Kelly Guzzo, PLC filed a class action lawsuit against Eagle Lending, LLC d/b/a Fineday Funds (“Fineday Funds”), which describes itself as a tribal lending entity owned and operated by the Menominee Indian Tribe of Wisconsin.

What is the phone number for the Money Network Customer Service card?

1-800-684-7051
If you can’t find an answer to your question below, contact Customer Service at 1-800-684-7051.