Fezibo Customer Service: Professional Guide for Buyers and Owners

Overview and what to expect

Fezibo is a consumer furnishings brand best known for electric standing desks, massage recliners, and ergonomic office chairs. Product lines commonly span price points: adjustable desks typically retail between $200 and $600, massage recliners and full-body chairs typically range from $400 to $1,800 depending on features, and smaller office chairs or accessories are usually $100–$400. Because Fezibo sells through multiple channels (their own website, Amazon, Walmart and other marketplaces), the customer service pathway you use will depend on where you purchased the product.

Response times and remedies vary by channel. When you contact Fezibo through their official site or support portal, expect an initial acknowledgement within 24–72 hours and a resolution timeline that ranges from same-day guidance for simple issues to 7–21 business days for warranty repairs, replacements, or part shipments. If you purchased through a third-party retailer, returns and refunds may be governed by the retailer’s policy (for example, Amazon or Walmart return windows), so always verify the seller before initiating a claim.

How to contact Fezibo customer support

Official channels: start at Fezibo’s website (https://www.fezibo.com) and use the Support / Contact page or the product registration form to open a ticket. Many customers find faster resolution when they register their product and upload proof of purchase (order number, invoice) right away. If the product was bought on Amazon or another marketplace, include the marketplace order ID and seller name in your request.

When first contacting support, provide clear documentation: model name/number, serial number (on the product label), purchase date, order number, a short description of the problem, and 3–6 photos or a 15–60 second video demonstrating the issue. Fezibo’s support typically uses email or the website ticketing system; phone support may not be staffed 24/7 for all regions, so email documentation ensures a reliable trail.

Warranty, returns and typical timelines

Fezibo’s warranty terms vary by product line and can change over time; common practical expectations are a 1–3 year warranty on electronics and motors and longer coverage (up to 5 years) on structural components for higher-end models. Always check the warranty card included with your product or the product page for exact terms and exclusions (consumables like upholstery and batteries commonly have shorter coverage). If the product is defective out of the box, document the defect within 48–72 hours and use your original retailer return window for the fastest refund or replacement.

Typical timeline: initial support acknowledgement 24–72 hours; remote troubleshooting in 1–5 business days; approval for parts/repair or replacement in 3–10 business days; shipping of parts or replacement in 3–14 business days depending on inventory and shipping method. International customers should expect additional lead time for customs and longer transit. Keep copies of tracking numbers and ticket IDs until the issue is fully resolved.

Troubleshooting: common issues and step-by-step fixes

Many service cases are resolved without a return if you follow a structured troubleshooting approach. Common issues include chair not powering on, motors making noise, weak massage intensity, loose bolts or squeaks, and control panel errors. Start with a power-cycle: unplug for 60 seconds, inspect AC adapter and cable for damage, confirm outlet functionality with another device, and try a different known-good outlet. Record any error codes displayed on the control panel; include both the code and the exact sequence leading to it when contacting support.

For mechanical problems such as rattles or misalignment, tighten visible fasteners to an appropriate torque (hand-tightened plus a quarter turn for furniture bolts) but do not overtighten. For recliner motors that hum but do not move, check for pinched cables under the seat, verify the hand controller connector is fully seated, and test with the backup power adapter if provided. If a motor or electrical component is suspected, take clear photos of serial labels and connector pinouts and send them with your support ticket to speed part identification.

Parts, repairs, and aftermarket guidance

Replacement parts: Fezibo can provide replacement parts (control boxes, motors, hand remotes, upholstery panels) but availability varies by model and year. When requesting parts, include the model name, serial number, purchase invoice and photos of the part and label. Typical part costs range from $20 for small switches and cables to $150–$350 for motors and control modules; full seat or upholstery panels can be $100–$400 depending on material.

Independent repair: for out-of-warranty repairs some users opt for local furniture repair or an authorized technician. If choosing third-party repair, document original condition with photographs and retain original packaging until the repair is complete. Fezibo replacement parts are often the fastest way to restore functionality; insist on OEM parts when structural safety (lift motors, frame welds) is involved, and keep receipts for any third-party work in case you later pursue reimbursement.

How to prepare before contacting support (checklist) and fast fixes

• Essential information to include: model name/number, serial number, purchase date, order ID, seller (e.g., Amazon.com order 123-4567890-1234567), short problem timeline, and 3–6 photos + 15–60s video demonstrating the fault.
• Quick diagnostics to run before a ticket: full power-cycle (unplug 60s), test different outlet, reseat all connectors under the seat, tighten accessible bolts, and check firmware/remote batteries. Note exact error codes and the step when they appear.
• Shipping/returns tip: if the retailer accepts returns, use their return label and keep tracking; for warranty repairs, ask for a Return Merchandise Authorization (RMA) number and written shipping instructions to avoid refused shipments or delays.

Escalation and record-keeping

If initial support interactions stall, escalate with structured records: ticket numbers, dates of emails, names of agents, photos, and proof of delivery for any returns. If you purchased through a marketplace, the platform’s dispute center (e.g., Amazon A-to-z Guarantee) is an effective escalation path after 7–14 days without a satisfactory response. File disputes with documented timelines and saved correspondences.

Finally, maintain an electronic folder (PDFs/photos) that includes the purchase receipt, warranty card, serial photos, and all support correspondence. This single consolidated record reduces resolution time and is essential if you need a replacement, refund, or third-party repair reimbursement.

Is FEZiBO a Chinese company?

Fezibo – Company Profile
Fezibo is an unfunded company based in Hong Kong (China), founded in 2021. It operates as an Internet brand offering office furniture products.

How to fix FEZiBO desk?

Resolution

1. Disconnect Power and Check Wiring: Unplug the standing desk from the power outlet.
2. Clear Obstructions: Remove any objects that may be obstructing the movement of the desk legs.
3. Reset the Desk: Press and hold the ⬇ and ⬆️ buttons simultaneously for at least 5 seconds.
4. Contact Customer Support:

How long does FEZiBO take to ship?

5-8 days
Most of our in-stock orders ship in 4 business days. Delivery time within the United States is 5-8 days.

Does Fezibo make good standing desks?

All things considered, if you’re looking for a standing desk to add to your home office, it doesn’t get much better than the Fezibo — especially at this price.

What is a spliced board?

An AI Overview is not available for this searchCan’t generate an AI overview right now. Try again later.AI Overview A splice board is a component of an office desk that allows the desktop to be two different colors and is often used to reduce packaging size for shipping, making it easier to assemble. In some contexts, a splice board also refers to a type of engineered wood panel, like block board, used in construction for its stability and strength, or a piece of equipment that joins materials.
  Here’s a breakdown of the different meanings: In Furniture: 

• Two-Tone Desk Surface: Opens in new tabA splice board is most commonly encountered in the context of desks where the top surface is made of two or more differently colored sections joined together.
• Packaging and Assembly: Opens in new tabThe contrast in colors can be a design feature, but it also serves a practical purpose by allowing the desk to be broken down and packaged in a smaller box, which is beneficial for shipping and reducing storage space.

In Construction and Manufacturing:

• Block Board: Opens in new tabThe term can also refer to a type of engineered wood product, sometimes called a “splint board” or “spline board,” that is constructed with a core of uniform battens (core strips) sandwiched between layers of mechanically dried veneers. These boards are known for their stability and strength, making them suitable for demanding applications. 
• Manufacturing Equipment: Opens in new tabIn certain industries, a splice board or table is a piece of machinery that uses hot melt tape, heating plates, and pressure to join materials, such as reinforcement membranes in shingle production. 

General Usage: 

• The Act of Joining: In a broader sense, a “splice” (the verb form) refers to the act of joining two ends of something to extend its length or create a continuous piece, such as in wires, film, or structural components.

AI responses may include mistakes. Learn moreCan someone explain to me the function/need of a splice board on an office desk?Mar 12, 2021Reddit · r/furnitureCustomer Questions & Answers – Amazon.comCancel. Answer. A: Splice boards allows the surface of your desk to be two different colors…. Jose B. McCray. · 4 years ago. Hel…Amazon.com: Customer Questions & Answers(function(){
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Is FEZiBO a legit website?

Is FEZiBO Legit? Absolutely, FEZiBO is legit. They’ve been in business since 2017, are in 19 countries, and have over 1,000,000 satisfied customers. Let’s not forget that they’re eco-friendly and are the #1 top-rated standing desk by CNET in 2022.