FeetFinder customer service — professional guide for creators and buyers

Overview of FeetFinder support and what to expect

FeetFinder is a niche marketplace launched around 2018 that connects buyers and creators of foot-content. Customer support is primarily digital: a help center, in-app support tickets, and email-based case handling. Unlike large call-center operations, the platform focuses on written support so there is an audit trail for account, verification and payment decisions.

When contacting FeetFinder customer service, expect structured responses rather than immediate live chat in most cases. Typical real-world response windows for similar marketplaces are 24–72 hours for initial replies and 3–10 business days for complex escalations (disputes, KYC review, payout investigations). Always keep copies of your submission and ticket numbers to avoid duplicated cases.

Primary contact channels and response timings

Official customer service channels: the FeetFinder Help Center (https://www.feetfinder.com) and the platform’s in-app support ticket system. The company does not publicize a general-purpose telephone hotline for routine support; phone escalation is reserved for legal or bank-required processes in exceptional situations. Use the website’s “Help” or “Contact” links to create a ticket — that is the fastest reliable route.

For timelines, plan for: initial acknowledgement within 24–72 hours; identity/verification resolution in 2–7 business days; payout investigations 3–14 business days depending on payment processor involvement. If you are time-sensitive (e.g., withheld earnings or suspected fraud), state deadlines in your ticket and supply the documentation listed below to accelerate handling.

What to include in your first ticket

• Account identifier: exact username and email on record (do not send passwords).
• Transaction IDs or order numbers (for payments or disputes) and the date/time in UTC if possible.
• Screenshots or screen recordings showing errors, blocked content, or messages; include browser/OS version and device model.
• Verification documents if requested: clear photo ID (driver’s license or passport), selfie with handwritten timestamp, and any requested proof of age/consent. Redact unrelated sensitive fields if allowed.
• Payment proof: PayPal/Bank/Stripe transaction receipts, invoice numbers, and the payout request date.
• Short chronology (3–5 bullet points) outlining what happened and the exact question or remedy you want (refund, reinstatement, payout release, etc.).

Verification, payouts and fees — practical details

Most creators will encounter three recurring support topics: identity verification, payout processing, and commission/fee questions. As a practical baseline, many creator marketplaces use a common economics split (creators receive ~70% of gross sale; platform retains ~30%) — confirm the exact percentage in FeetFinder’s Terms of Service and payout settings because fees and promotions can change over time. Keep records of each sale, the fee deducted, and the net amount paid out.

Payout processing depends on the payment methods FeetFinder supports for your country (common options: PayPal, bank transfer, or third-party processors). Typical settlement windows range from same-day to 7 business days; disputed transactions or KYC holds can add 7–21 days. If a payout is missing, open a ticket including the payout request date, gross amount, and the payment method so support can open a trace with the processor immediately.

Account restrictions, bans and appeals

Account suspensions typically result from content-policy violations, age verification failures, chargebacks, or reports of fraudulent behavior. FeetFinder and similar platforms base decisions on their Terms of Service and community guidelines; appeals require clear, fact-based evidence and often take longer than initial support replies. When appealing, prepare a concise timeline and attach only the documents requested — extra unsolicited material can slow review.

Practical tip: If you receive a suspension notice, do not create a duplicate account; that can lead to permanent termination. Instead, submit an appeal through the official support channel within 7 days, reference the original ticket, and request the specific violation code or policy clause for clarity. Ask for an expected SLA in your reply so you can follow up on schedule.

Handling refunds, chargebacks and disputes

If a buyer requests a refund or files a chargeback, FeetFinder support will usually ask for transaction details and any messages between buyer and seller. Keep a copy of all message threads and delivery receipts (timestamps, filenames). For chargebacks, gather transaction IDs, proof of delivery (screenshots of content access granted), and your refund history — the faster you submit this, the stronger your case with the payment processor.

Statistically, marketplaces that prepare a clear evidence packet (transaction receipts, timestamps, user agreement excerpts) resolve 60–80% of chargebacks in the creator’s favor when proof of delivery exists. If a dispute escalates to the payment processor, expect an additional 7–60 days while the bank adjudicates.

Escalation path, legal and privacy considerations

If standard support does not resolve a high-value issue (for example: withheld earnings over $500, unresolved fraud, or identity theft), request escalation in writing and ask for a supervisor or the legal/compliance team. Keep your ticket numbers and cite dates of prior responses. For time-critical matters, inform your bank or PayPal about the timeline so they can place holds or open investigations on their side.

Protect privacy: never send full unredacted financial statements unless explicitly required and requested by an official support channel. When you must provide identity documents, ask support how the documents are stored and for their data retention policy excerpt. Legal escalation often requires an address for formal notices; FeetFinder’s registered corporate address and legal contact are listed in their Terms of Service and should be used for formal claims.

Summary checklist for efficient resolution

• Always open a ticket through the app/site and keep the ticket ID.
• Attach concise, relevant evidence: transaction IDs, screenshots, and requested IDs.
• State the desired outcome and a reasonable deadline (e.g., “Please resolve within 7 business days”).
• Follow the documented escalation path: ticket → supervisor → legal/compliance.
• Keep offline backups of all correspondence and transaction receipts for at least 180 days.

Is Footfinder actually worth it?

The platform holds a 4.0 TrustPilot rating from 3,577 reviews, with 65% of users giving five stars. Sellers consistently praise the platform’s reliability and support responsiveness. One verified seller shared: “FeetFinder has changed how I monetize my foot photography.

Who is the owner of FeetFinder?

An AI Overview is not available for this searchCan’t generate an AI overview right now. Try again later.AI Overview FeetFinder was founded by Patrick Nielson. Nielson developed the online marketplace for selling photos and videos of feet, which launched in 2019 and operates in the United States. He is listed as the founder and has a profile on professional networking sites like LinkedIn. 

AI responses may include mistakes. Learn morePatrick Nielson of FeetFinder: 5 Things I Wish Someone Told Me …Sep 14, 2021 — Patrick Nielson is the founder of FeetFinder, the safest leading online marketplace for feet pictures, developed with …Medium · Authority Magazine Editorial StaffPatrick Nielson – FeetFinder | LinkedInExperience: FeetFinder · Education: Drexel University · Location: Greater Seattle Area · 500+ connections on LinkedIn. View Patric…LinkedIn · Patrick Nielson(function(){
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Does FeetFinder send you a 1099?

Will I receive a 1099 form? That depends. If you earned $600 or more through a single payment method in 2025, like PayPal®, Venmo®, Cash App®, or a selling platform like FeetFinder, you should receive a 1099-NEC or 1099-K reporting all your business transactions.

How much does the average person make on FeetFinder?

Newcomers often start with a few hundred dollars per month, gradually increasing their earnings as they build a following and refine their content strategy. More established creators with a loyal customer base can potentially earn several thousand dollars monthly.

How to contact FeetFinder customer service?

FeetFinder contact info: Phone number: (206) 898-8128 Website: www.feetfinderapp.com What does FeetFinder do?

How do I cancel my FeetFinder account?

When you login to the Feet Finder website, you will see an icon of F on the top right corner. That’s the icon for your profile. You have to click there. After that you will see the option of delete account at the bottom.