Favor customer service phone number — how to find it and use it effectively

Overview of Favor and its support ecosystem

Favor Delivery (founded in 2013 and acquired by H‑E‑B in 2018) is an on‑demand delivery platform based in Austin, Texas, that connects customers with “Runners” to buy and deliver groceries, restaurant orders and errands. Favor operates city‑by‑city with local differences in service hours, fees and support options. The company emphasizes in‑app customer support as the primary channel because it ties help requests directly to order metadata (order ID, Runner ID, timestamps).

Because Favor is regionally managed, the exact customer service phone number or phone hours can change between markets and over time. The official, up‑to‑date contact information is published inside the Favor mobile app and on the company’s help pages at https://www.favor.com/help and the app’s Help/Contact screens. Below I explain how to locate the correct number for your account, what information to have ready, and best practices for getting fast, satisfactory resolutions.

How to find the official Favor customer service phone number

I can’t provide a live phone number here because Favor publishes market‑specific numbers and updates them regularly. To find the exact, current phone number for your city and account, use one of these approaches which always returns accurate data tied to your order:

• Open the Favor app → Menu (top left or profile) → Help or Support → Contact Us. If your phone number is verified in the app it will surface the phone number or in‑app chat option that applies to your order.
• On a desktop, go to https://www.favor.com/help. Search by topic (orders, refunds, account) and look for “Contact Support” or “Phone Support” — Favor places telephone contact details there when phone support is available for your market.

Other reliable places to find contact information include the order confirmation email or the receipt PDF (these include order ID, date/time, and usually a link to contact support), and the local Google Business listing for Favor in your city, which can show a dedicated support number or call button. If you’re unsure whether the phone number you found is official, verify it inside the app before calling.

When to call versus using in‑app chat or email

Favor’s in‑app messaging ties directly into order metadata, which makes it the fastest option for day‑of delivery problems (missing items, wrong address, Runner unable to complete). Typical in‑app chat wait times are short — commonly 1–10 minutes during peak hours — and the support team can see live order status. Use chat when you need immediate assistance while an order is active.

Call support when you need to speak to an agent for complex billing disputes, account security issues, or escalations (for example, unauthorised charges or a need to verify identity to release a refund). Email or ticketed support is appropriate for non‑urgent issues (policy questions, business inquiries) and often has a response SLA of 12–72 hours depending on volume.

What to have ready before contacting Favor support

Preparing the right information speeds resolution. Before you call or start an in‑app chat, gather these items: order ID, date and time of the order, delivery address, Runner name/number if shown, total charged (including tip), and screenshots of any problem (wrong item received, damaged product, missing items, or photos of receipts). Many Favor order IDs are 6–12 characters; having it copied makes lookups immediate.

• Order ID (from app or email); approximate order timestamp (e.g., 2025‑06‑02 18:45 CDT)
• Exact charged amount and last four digits of the card used; screenshot of wrong item or damaged product
• Your full delivery address and the Runner’s name/ID (if shown in the app) and any in‑app message history

If you are calling for a billing problem, be ready to verify your account by confirming an email address or the card’s last four digits. For refunds, note that resolution often includes an immediate credit or a refund processed to your card within 3–7 business days depending on your bank.

Sample scripts and escalation tips

Use concise, factual language. For phone calls start with: “Hello — my name is [Full Name], my order ID is [######], placed on [date/time]. I was charged $[amount] and received [describe issue]. I’d like a refund or credit for [specific item(s)].” That allows the agent to search the order immediately and propose the appropriate remedy.

Escalation steps if initial resolution is unsatisfactory

If the first agent cannot resolve the issue, ask for a ticket number and the expected SLA: “Can you please open a ticket and give me a reference number, and the expected time to resolution?” If the matter involves health or safety (spoiled food, contamination), request immediate escalation and keep photos. If a promised refund isn’t visible after the SLA, follow up via the same support channel using the ticket number — persistence with the reference number shortens resolution time.

Alternative channels, corporate context and practical notes

Favor is part of the H‑E‑B family (since 2018), so some business or enterprise inquiries may route through H‑E‑B corporate channels. For everyday customer issues, use the Favor app or favor.com/help first — that’s where order‑level data resides. If you need to contact corporate offices for a larger business inquiry, check H‑E‑B’s official corporate site for press or merchant partnership contact forms rather than calling consumer support lines.

Finally, save the support number or in‑app contact link after you find it, and keep a screenshot of any agent confirmations (refund reference, credit amount, or promised callback time). These small steps reduce friction and are the fastest way to achieve clear, verifiable outcomes when you need Favor customer service.

Do you get a refund if you cancel a Favor order?

Favor has no obligation to provide refunds or credits for cancelled orders, but may grant them for orders cancelled before the order has been placed by the Runner or accepted by the Merchant, in each case in Favor’s sole discretion.

How do I contact Favor support?

You may also receive help by emailing [email protected]. To receive Favor text messages, you must be a resident of the United States and 18 years of age or older. Favor may revise, modify, or amend these SMS Terms and Conditions at any time.

How do I contact Goody?

Goody is here to help! Send us a message via live chat or email [email protected]. Our support hours are 9am-9pm EST, 7 days a week.

Can you reapply for Favor?

Can you reapply for Favor? If your Favor runner account has been deactivated, you may wonder if you can reapply. Yes, you can reapply with Favor, but first, we need to identify why your account was deactivated and we have to fix it. If it’s because of an error in your background check report, we can help you.

What happens if you don’t tip on Favor?

Favor automatically suggests a tip based on the cost of the items and distance traveled (and customers are required to submit a minimum tip!). If a customer’s payment is unsuccessful, don’t worry — you’ll still receive the base pay for that Favor and the minimum tip.

How to change Favor runner phone number?

An AI Overview is not available for this searchCan’t generate an AI overview right now. Try again later.AI Overview To change your phone number on the Favor Runner app, you must contact Runner Support directly by visiting the Help section of the Runner app and selecting “Runner Help Center” or by submitting a support form for account updates. Favor’s Community Guidelines and Help Center indicate that changes to personal information like your phone number must be handled by support to verify your identity and account.  Steps to Contact Support:

1. Open the Favor Runner app: and navigate to the Help or Support section. 
2. Look for the option: to contact Runner Support or visit the Runner Help Center. 
3. Submit a support request: or fill out the dedicated form for account updates. 
4. Be prepared to provide: your new phone number and any other requested information to verify your account. 

AI responses may include mistakes. Learn moreHow do I change my phone number? – Favor DeliveryTo update your phone number, confirm you are using the latest version of the Favor app in the Apple App Store or Google Play Store…- FavorFavor Help Center and FAQsIf you are actively running a Favor, contact Runner Support via SMS by selecting Need Help? on the order screen. If you are not ac…Favor Delivery(function(){
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