FashionGo Customer Service: Complete, Practical Guide for Buyers and Sellers

Overview of FashionGo customer support

FashionGo (official site: https://www.fashiongo.net) is a B2B wholesale marketplace connecting thousands of brands and retailers. Customer support on the platform focuses on three core areas: account/admin issues, order/shipping problems, and seller onboarding/payment reconciliation. Support workflows are driven by ticketing and vendor-specific policies; understanding that split will save time and reduce escalation.

Expect a professional, platform-mediated approach rather than direct manufacturer support. Fashion marketplaces like FashionGo prioritize platform integrity, fraud prevention, and file-based documentation (invoices, order numbers, shipping manifests). Preparing these documents before you contact support reduces back-and-forth and accelerates resolution.

Contact channels and expected response metrics

The primary contact method is the FashionGo support center accessible through your dashboard on fashiongo.net. Typical response-time expectations are 24–72 hours for initial replies on standard tickets, and 3–14 business days for full resolution depending on complexity (payment disputes and international shipping claims take longer). If you are a high-volume account or a verified vendor, you should request a priority SLA—many marketplace teams offer 24-hour turnaround for escalated enterprise accounts.

Additional channels include in-dashboard messaging to the supplier (real-time for many vendors), email for attachments (PDF invoices, shipping labels), and an optional phone escalation pathway for confirmed account owners. When you file a ticket, include the order number, SKU, invoice PDF, tracking number, and screenshots — this reduces clarification cycles and typically shortens total case time by 30–50%.

Order issues, returns and dispute handling

Common issues handled by FashionGo customer service are: wrong item shipped, damaged goods, missing pieces, and invoice/price discrepancies. Platform policy generally requires filing a claim within the vendor’s stated window (commonly 7–14 days from delivery). For damaged or incorrect shipments keep all packaging and take time-stamped photos; for missing units demand the carrier’s proof-of-delivery before accepting a “short” resolution.

There is no single universal return policy on FashionGo — each vendor sets minimum order quantities (often between 6–24 units per style) and return allowances. Typical wholesale price ranges on the platform span $5–$50 per unit for apparel basics and $20–$200 for accessories or boutique items; these price brackets inform restocking and return eligibility. For chargebacks or payment disputes, gather the order invoice, payment receipt, and any correspondence — timeframe for disputes generally runs 7–30 days depending on payment processor and bank rules.

Account setup, verification and fees

New retail buyers must complete a verification workflow to purchase wholesale prices. Expect to provide a resale certificate or business license, a W-9 or equivalent (for U.S. entities), and business contact information. Verification typically completes within 1–7 business days after submission if documents are clear; incomplete submissions are the most common cause of delay.

FashionGo does not charge listing fees for buyers, but vendors may pay subscription packages for enhanced exposure (platform-sponsored placements or email features). Sellers should confirm current rates inside the seller portal because promotional rates and monthly packages change year-to-year; for planning, budget $100–$1,000/month if you plan paid promotions or premium storefront features.

Seller support, onboarding and catalog management

Sellers on FashionGo receive onboarding that covers SKU format, high-resolution photography requirements (typically 1000×1200 px or higher), CSV upload templates, and inventory sync procedures. Accurate SKU, UPC/EAN and size/color matrix data are non-negotiable: mistakes here cause 60–80% of order errors. Establish naming conventions and batch-validate CSVs before upload to avoid rejects.

High-volume sellers should ask about integration options: many vendors use automated CSV exports, inventory management systems (IMS), or middleware connectors. If you plan to scale to 500+ SKUs, request API or EDI support details; these integrations reduce manual entry time by 70–90% and cut order fulfillment errors substantially.

Practical troubleshooting checklist (what to prepare before contacting support)

• Order number(s) and date (format: FG- or platform-specific ID), invoice PDF, and payment receipt.
• SKU/UPC, size/color details and quantity discrepancies with photographs (include timestamp and package exterior).
• Carrier name, tracking number, and proof-of-delivery screenshot if available.
• Business verification docs: resale certificate, business license, W-9 (U.S.), or VAT number (EU) for account verification issues.
• Clear description of desired outcome: refund, replacement, credit, or claim with carrier — specify dollar amounts when requesting refunds.

Best practices to minimize support needs and speed resolutions

Implement these operational controls: (1) standardize SKU and photo specs, (2) set internal SLA goals (first response within 8 hours, resolution in 72 hours), and (3) maintain a one-touch file folder per order with invoice, packing list, and photos. Doing so transforms most customer service interactions from investigative to administrative — eliminating the majority of delays.

Track KPIs monthly: claim rate (claims/orders) target under 1–2%, return rate target under 5% for apparel, and average resolution time below 7 days. Export ticket histories quarterly from your FashionGo dashboard to spot recurring vendor issues; if one vendor has a disproportionately high claim rate, escalate to FashionGo seller support for corrective action or removal.

How do I contact FashionGo?

Contact Us

1. Phone1-213-745-2667.
2. Customer Service [email protected].
3. Tech Support [email protected].

How do I cancel an order on FashionGo?

1. Under the Order Details page, click Cancel Order on the upper right corner. 2. Click Confirm Cancel.

Who is the owner of FashionGo?

Daniel Lee – Owner, FashionGo Model | LinkedIn.

Where is fashiongo located?

dba FASHIONGO located at 2250 Maple Avenue, Los Angeles, CA 90011 (“FASHIONGO,” “our,” or “us,” and collectively, the “Parties”) governs Buyer’s access, use, and purchase of products and services on https://www.FASHIONGO.net; https://www.FASHIONGO.com; and https://ds.fashiongo.net domains including any content, …

What is the return policy for fashion go?

Returns of incorrect or damaged products shall be approved by the vendor if the return request of these products were submitted within seven days of receipt.

How long does FashionGo take to ship?

Once an order has been received, it will be confirmed within 2 business days. From there, the order will be packed and shipped out within 7 business days. The delivery will depend on the carrier’s capacity.