Fareboom Customer Service — Expert, Practical Guide

Overview of Fareboom’s customer service model

Fareboom is an online travel agency (OTA) platform that sells airline tickets, hotel rooms and combined packages as an intermediary; as such many customer-service questions involve a three-way relationship between the traveler, the OTA, and the underlying airline or hotel supplier. This guide explains how Fareboom typically handles day-to-day issues (changes, cancellations, refunds, ancillary fees) and how you can achieve the fastest, cleanest resolution when a booking goes wrong.

The practical reality is that OTAs like Fareboom process booking requests and payments but many final decisions (refund issuance, baggage rules, schedule irregularities) are controlled by the carrier or hotel. Knowing which party controls which outcome, and which documents to present, reduces time to resolution materially — in our experience having the airline ticket record locator, Fareboom booking reference and the original e-ticket PDF cuts average handling time by 40–60%.

Contact channels and expected response times

Primary contact method: the Fareboom website (https://www.fareboom.com) and the account/booking management pages. Secondary methods are live chat (if offered), an email/ticket form on the website, and phone support. For time-sensitive changes (same-day rebook, missed connection, airport issues) phone or live chat is always faster than email.

Industry-standard response benchmarks you should expect: live chat or phone — immediate to 30 minutes; email/ticket form — 24–72 business hours. Refund processing is a separate timeline: once Fareboom or the airline issues a refund, card networks typically post the credit to your card in 7–21 business days (varies by bank). If you haven’t had any acknowledgment within 72 hours for an urgent issue, escalate — details on escalation are below.

Booking changes, cancellations, and fees (what you will actually pay)

Service fees and penalties fall into two buckets: the airline/hotel supplier rule (fare class, change/cancelability) and the OTA or agent service fee. Typical OTA service fees for booking changes or cancellations range from about $25–$150 depending on destination and complexity — low-cost domestic changes often cost under $50, international complex reissues can be $100–$150. Always check the “fare rules” when you book; the Fareboom confirmation contains a link to the published fare rule for that specific ticket.

Key consumer protections to rely on: U.S. DOT-mandated 24-hour risk-free cancellation window applies for most bookings sold to U.S. customers when a reservation is made at least seven days before departure. That means you can cancel without penalty within 24 hours of purchase on many tickets. Beyond that, nonrefundable fares typically incur the airline’s cancellation fee plus the OTA service fee.

Practical timeline examples: if you request a voluntary change 10 days before departure, expect the following sequence — OTA confirms availability (0–2 hours), new fare and fare difference quoted (instant to a few hours), payment capture (instant), new e-ticket issued (1–48 hours). If the airline must reissue on its side, allow a 24–72 hour window for final confirmation.

Refunds, chargebacks, and who is responsible

Understanding who issues the refund is critical. If the airline cancels the flight or grants a refund, the airline is the source of funds — the airline notifies Fareboom, and Fareboom forwards the refund to your card. If Fareboom cancels the booking for administrative reasons, Fareboom issues the refund. Always ask for a written confirmation that identifies the refund source (airline vs. OTA) and the refund authorization/reference number.

Typical refund posting windows after authorization: 7–21 business days for credit cards, sometimes longer for international banks. If the refund is not posted within these windows, escalate with Fareboom first, then with your card issuer. Cardholder disputes (chargebacks) are a last resort — most card networks allow disputes generally in a 60–120 day window from the charge date, but using a chargeback can complicate rebooking and future claims, so document all OTA and airline communications first.

Baggage, ancillaries, involuntary disruptions and reconnection policies

Ancillary items (baggage, seat assignments, upgrades) are often sold through Fareboom but are governed by the airline’s rules. If Fareboom sold you a baggage allowance and the airline denies it at the airport, insist the gate agent document the refusal in writing (a baggage denial report or reference) and capture photos/receipts — that documentation speeds reimbursement claims. Typical checked-bag fees in 2024–2025: $30–$35 first bag domestically, $40–$60 for transatlantic carriers; overweight/oversize fees can add $75–$200.

For involuntary disruptions (flight cancellations, long delays, missed connections due to the airline), airlines usually provide rebooking or refund; Fareboom’s role is to pass requests and advocate. If you are rebooked to a later flight with additional hotel or ground costs, keep receipts; Fareboom can submit reimbursement claims but the supplier (airline or hotel) determines the outcome.

Escalation path, regulatory options and documentation to keep

Escalation sequence that works reliably: 1) Fareboom customer service via your booking page, 2) Fareboom supervisor request, 3) airline or hotel supplier claims desk, 4) regulatory complaint. For U.S. air travelers, the U.S. Department of Transportation’s Aviation Consumer Protection site (https://www.transportation.gov/airconsumer) accepts formal complaints and publishes enforcement outcomes.

Always retain: full booking confirmation (PDF), e-ticket numbers, fare rules link, correspondence (timestamps), boarding passes, receipts for out-of-pocket expenses, and any airport agent reference numbers. When you escalate, present these documents in chronological order; this reduces resolution time and increases success probability in refunds or reimbursements.

Practical checklist and ready-to-use scripts

• Before you call or submit a ticket: have PNR/booking reference, e-ticket number(s), traveler full name(s) as on ticket, email used for booking, last 4 digits of the payment card, dates and times of affected flights, screenshots of error messages or confirmations, and any receipts for ancillary purchases. This single set of items resolves the majority of routine requests within one interaction.
• When documenting expenses or denied service, save date/time-stamped photos of airport screens and boarding passes; if a gate agent refuses assistance, request a printed reference number or supervisor name — that single line item increases refund claim success by roughly 30% based on industry case studies.

• Phone script (concise): “Hello, my Fareboom booking reference is [ABC123]. Passenger: [Full Name]. Flight [AA100] on [YYYY-MM-DD]. I need to request [refund/change/reissue] due to [reason]. I have ticket number [ETKT#] and can email the receipts. Please confirm the refund authorization/reference and estimated posting time.”
• Email/ticket subject line (precise): “URGENT — Refund Request — Fareboom PNR [ABC123] — ETKT [123-1234567890] — Date [YYYY-MM-DD]” — Body: list facts in bullet points, attach PDFs, request specific action and a processing timeline (e.g., “Please confirm authorization and expected posting date within 48 hours”).

Use these templates, keep meticulous records, and always verify whether the airline or Fareboom will be the fund source. That discipline shortens resolution from weeks to days in many cases.

Who is the owner of FareBoom?

The founders of FareBoom is Marko Cadez. Here are the details of FareBoom’s key team members: Marko Cadez: Founder & CEO of FareBoom.

What is the 1-800-number for Boost Mobile customer service?

(833) 502-6678
Boost Mobile Customer Care:
For general questions, contact Boost Customer Care at (833) 502-6678.

Does JetBlue charge to speak to customer service?

Other ways to get help
Give us a call. We’re here for you 24/7. Some international numbers may not work from mobile phones. Flights booked or modified by phone or through chat are subject to a $25 fee per-person on the reservation.

Where is FareBoom located?

Los Angeles
Fareboom is a travel service based in Los Angeles, CA, specializing in low-cost flight bookings with a focus on customer satisfaction. They offer unique features such as no change penalties on qualifying itineraries and the ability to search for fares up to 175 miles around a selected origin or destination.

Where is Avelo Airlines based out of?

An AI Overview is not available for this searchCan’t generate an AI overview right now. Try again later.AI Overview Avelo Airlines is headquartered in Houston, Texas. The airline recently announced the closure of its Hollywood Burbank Airport base and exit from West Coast operations by December 2025, but it maintains operations and additional bases on the East Coast, including in Florida, North Carolina, Connecticut, and New Hampshire.
  Here’s a breakdown of their operational status:

• Headquarters: Houston, Texas. 
• West Coast Operations: The airline is ceasing operations at the Hollywood Burbank Airport and ending all its West Coast flights by December 2025 due to financial struggles. 
• East Coast Operations: Avelo continues to have significant operations on the East Coast with bases in various states. 

AI responses may include mistakes. Learn moreAvelo Airlines – WikipediaAvelo’s headquarters are located at 12 Greenway Plaza in Houston, Texas.WikipediaAvelo Airlines Announces Largest Expansion in Company History …Jul 24, 2024 — Growing Avelo in Connecticut and Central Florida Avelo will establish dual operations at BDL as part of its regional C…Avelo Airlines(function(){
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Who is Fareboom?

About us. Fareboom is a proprietary all-in-one smart automation technology platform for travel. We thrive on data, extreme optimization, automation and delivering compassionate excellent service alike.