Faire customer service number — how to reach support and resolve issues quickly

Quick reality check: phone vs. support portal

Faire (founded in 2017) is a wholesale marketplace headquartered in San Francisco, CA. As of mid‑2024, Faire’s primary customer-service channels are the online Help Center, in‑app chat, and email/ticketing rather than a widely published, general customer-service phone number. That means you will generally not find a single universal phone number to call for immediate live support; the company routes requests through its support system to ensure tickets are logged, tracked and routed to the correct team.

If you prefer a direct conversation, Faire occasionally schedules phone callbacks for complex cases (disputes, fraud investigations, or account escalations) after an initial ticket has been opened. The fastest way to start that process is to open a request at Faire’s official Help Center: https://www.faire.com/help. Expect the first response within 24–72 hours on average, with callbacks arranged only when necessary.

How to contact Faire support (step-by-step)

1) Go to https://www.faire.com/help or sign into your Faire account and click the “Contact Support” or “Help” link. 2) Choose the category that matches your issue (Orders, Returns & Credits, Billing, Account & Verification, Shipping, Fraud/Chargebacks). 3) Complete the web form; include order ID, invoice number, SKUs, photos and any tracking numbers. Submitting via the Help Center generates a ticket ID which you should keep for follow‑up.

Faire also provides in‑app chat for retailers and brands when available (typically during business hours). If the issue is time‑sensitive — incorrect items shipped, large payments, or suspected fraud — mark the ticket “urgent” in your message and request a callback. For legal or compliance matters, specify “legal/compliance” in the category so the case is escalated to the appropriate internal team.

Information to have ready (useful checklist)

• Order ID and invoice number (e.g., ORD-1234567), date of purchase, and exact SKUs or product names.
• Retailer or brand account email and business name as it appears on Faire.
• Shipping carrier and tracking number(s). If lost/damaged, date of delivery scan and clear photos of package and items (timestamped preferred).
• Payment reference (card last 4 digits, internal transaction ID) and billing date for disputes/chargebacks.
• Any screenshots of the issue (messages, listings, price discrepancies) and a concise chronology of what happened with timestamps.

Common issues, timelines and what to expect

Response times: the typical initial reply range is 24–72 hours. For straightforward refunds or credits, Faire often issues a resolution within 3–10 business days after receiving required documentation. Refund posting to the original payment method can take an additional 5–15 business days depending on the bank or card processor.

Order problems (wrong item, short shipment, damaged goods) usually require photos and a claim opened within a limited window after delivery — check your specific order page or confirmation email for the exact deadline. Billing disputes and fraud investigations take longer: expect 7–30 days while Faire reviews transaction logs, shipping scans, and any third‑party carrier evidence.

How to escalate and sample message templates

• Escalation steps: 1) Reply to the ticket with “Escalate” and a brief rationale if no reply in 72 hours; 2) Request a manager if the resolution is unsatisfactory; 3) For unresolved payment or fraud matters, state you will provide documentation to accounting or legal teams and request a callback with a date/time window. Keep copies of all correspondence and ticket IDs.
• Sample subject line for support: “URGENT: Missing items — Order ORD-1234567 — request for replacement/credit.” Sample body: “Hello Faire Support — Order ORD-1234567 delivered 2025-08-22, tracking shows delivered but 2 of 6 SKUs missing (SKU A123, SKU B456). Attached: photos of parcel, packing list, and tracking screenshot. Please advise next steps; request replacement or credit. Retailer name: ABC Boutique; Account email: [email protected].”

Account, billing and tax practicalities

Faire offers qualifying retailers payment terms (for example, Net 60) and manages billing through its platform; exact terms depend on your account history and credit approval. Always verify invoice due dates on the invoice itself — some invoices show Net 30 or Net 60 terms and fees for late payment can apply. If you’re on extended payment terms, confirm the exact date range and any early‑payment discounts before closing monthly reconciliations.

For tax and VAT questions, request a copy of the tax invoice from the ticketing portal and specify your jurisdiction (state, country). Faire will provide VAT or tax documentation relevant to the transaction when available; for complex cross‑border VAT queries involve your accountant since marketplace VAT rules vary by country and by year (rules changed broadly after 2021 in many regions).

Final recommendations and best practices

Open tickets through the Help Center to ensure traceability (ticket IDs are your proof of contact). Always include order and payment references and attach photographic evidence for physical issues. If you need a phone discussion, request that a support agent call you and propose a 2‑hour window; Faire tends to schedule callbacks for complex cases rather than offering an always‑on phone line.

Keep records: save all ticket IDs, outbound messages, tracking numbers and photos. These reduce resolution time and avoid repeated follow ups. For anything that appears to be a systemic billing or fraud issue affecting multiple orders, request that Faire open a single incident ticket referencing all affected order IDs to centralize investigation and speed resolution.