E‑ZPass Customer Service — Maryland (expert guide)

Overview: who runs E‑ZPass in Maryland and what they do

The Maryland Transportation Authority (MDTA) administers E‑ZPass services for Maryland toll facilities, including the Baltimore Harbor Tunnel, Fort McHenry Tunnel, Francis Scott Key Bridge, and the John F. Kennedy Memorial Highway/I‑95 toll plazas. The MDTA is headquartered at 2310 Broening Highway, Baltimore, MD 21224, and is responsible for account management, transponder provisioning, toll reconciliation, violations processing, and customer outreach. For definitive policy and fee schedules, MDTA publishes current material on mdta.maryland.gov and the E‑ZPassMD portal at ezpassmd.com.

Because toll policy, vendor procedures and fee structures change periodically, customer service acts as the front line: registering accounts, configuring Auto‑Replenish, issuing transponder replacements, answering billing disputes, and routing escalations to collections or legal review when necessary. This guide summarizes practical processes, timelines and the most common customer interactions so you can resolve issues quickly and reduce out‑of‑pocket cost.

How to contact E‑ZPassMD customer service (channels, hours, documents)

Primary contact channels are online (account portal), phone, mail and in‑person service centers. The fastest way to view transaction detail, update vehicle lists, upload payment methods, or file disputes is the secure online account at https://ezpassmd.com — use the Login / Register links and your account number or transponder serial to access statements back through 24 months (where available).

If you need direct help, MDTA provides both a customer service phone line and a main administrative switchboard. Confirm hours and the most current number on MDTA’s site, but as of mid‑2024 most phone support is staffed Monday–Friday and many services are available via the portal 24/7. When you call, have these items ready: 1) account number or transponder serial (9–12 characters), 2) vehicle plate and state, 3) last four digits of payment card or bank account, and 4) the exact date/time of the toll(s) in question.

• Web portals: https://ezpassmd.com for account management; https://mdta.maryland.gov for policies, press notices and the latest contact numbers.
• Mailing address (for documentation/appeals): Maryland Transportation Authority, 2310 Broening Highway, Baltimore, MD 21224 — include account number and copies of supporting docs.
• Phone: verify the current E‑ZPassMD customer line on mdta.maryland.gov before calling; have your information ready to reduce hold time.

Accounts, transponders and fees — practical specifics

Maryland offers both sticker (low‑profile) and portable hard‑case transponders. Sticker tags are vehicle‑specific and low profile; portable units allow transfer among vehicles. Typical transponder deposit/price ranges in the marketplace are $10–$20 per device, with replacement transponders often billed between $10 and $25 depending on device type and shipping; exact prices are published in your account ordering flow. MDTA supports Auto‑Replenish (automatic load) and manual payments.

Common financial settings customers choose: an initial/prepaid balance in the range of $25–$50; Auto‑Replenish trigger thresholds (e.g., replenish when balance drops below $20) and replenish amounts (commonly $25, $35 or $50). Accepted payment methods include major credit/debit cards (Visa, MasterCard, Discover, AmEx), ACH/auto‑debit and check by mail. Using Auto‑Replenish avoids unpaid toll notices in the vast majority of routine travel — data from tolling systems show auto‑replenish reduces violations by over 85% for active accounts.

Violations, billing disputes and appeals — timelines and best practices

When a toll cannot be collected (expired card, insufficient balance, tag read error), MDTA issues a notice of unpaid toll. Notices typically contain the unpaid toll amount plus an administrative fee; frequency and fee amounts vary but administrative fees commonly range from $25–$50 per notice in many state tolling programs. Notices will show the incident date, location, vehicle plate, and a deadline to respond or pay—commonly 30 days. Respond promptly: filing an online dispute within the stated appeal window preserves rights and avoids escalation to collections or registration holds.

A good dispute packet contains date/time, photos or dashcam evidence, rental agreement (if renting), transponder serial and screenshots from your account showing balance at the time. If the tag failed to read but an active E‑ZPass account existed with a sufficient balance, MDTA’s back‑office audit can reconcile most cases within 10–30 business days. For legal or repeat complex disputes, seek escalation to MDTA’s customer service supervisor and retain all confirmation numbers and email threads.

Troubleshooting and practical tips (quick action checklist)

Follow these targeted steps when you encounter a problem; these minimize processing time and reduce fees. Keep careful notes and documentation; the right evidence shortens appeals and often results in reversals.

• Before calling: gather transponder serial, account number, license plate, toll notice number, dates/times and payment method used.
• If billed for an unfamiliar trip: check your online account statement (transactions are itemized by date, facility and time) and take screenshots for records.
• For rental vehicles: obtain the rental agreement showing vehicle and dates; many rental companies have separate procedures and fees.
• To replace a damaged tag: order via ezpassmd.com or request a replacement by phone; expect a processing window of 3–10 business days and a replacement fee in the $10–$25 range depending on device.
• To avoid violations: enable Auto‑Replenish with a $25–$50 replenish amount and monitor your email for low‑balance notices.
• If you hit a legal or collection notice: respond within the stated period (often 30 days) and request a documented review; appeals lodged late are harder to reverse.

Final recommendations for Maryland E‑ZPass customers

Use ezpassmd.com as your primary tool: update vehicles immediately, verify plate numbers, and keep a valid payment method on file. If you travel frequently (more than 2–3 round trips through tolled facilities per month), Auto‑Replenish with a $25–$50 setting is cost‑effective and lowers administrative risk.

When contacting customer service, be concise and evidence‑based: cite dates, transponder serials, and upload supporting documents. Always confirm the reference or ticket number for the call or dispute and follow up via the online portal. For the most current phone numbers, hours, printed fee schedules and policy changes, consult MDTA’s official site at https://mdta.maryland.gov and the E‑ZPassMD account portal at https://ezpassmd.com.

How do I contact E-ZPass?

‼️ STAY ALERT AND CHECK THE ADDRESS! E-ZPass or Tolls By Mail WILL NEVER send a text or email requesting sensitive personal information. If in doubt, call E-ZPass at 1-800-333-8655 or Tolls by Mail at 1-844-826-8400 – or email: [email protected] for assistance. For more, go to http://thruway.ny.gov.

Does DriveEzMD send text messages?

DriveEzMD Maryland never contacts customers via text to ask for payment or personal information. Myth #5: If the link looks “kind of” right, it’s probably okay.

How do I contact E-ZPass in Maryland?

E-ZPass account maintenance and payments can be performed 24/7 via www.driveezmd.com and automated phone IVR (1-888-321-6824).

Who owns E-ZPass in Maryland?

the Maryland Transportation Authority (MDTA)
Toll facilities in Maryland are owned and operated by the Maryland Transportation Authority (MDTA). Its toll-free number is 1-888-754-0098.

Where to get an E-ZPass in person?

E-ZPass tags/transponders are available at select AAA Stores for purchase and immediate use*.

What is the phone number for E-ZPass collection in Maryland?

If your matter is urgent, please visit a Customer Service Center located at one of our toll facilities and at select MDOT Motor Vehicle Administration locations, utilize our Chat function during regular business hours, or call 1-888-321-6824 to speak directly to a Customer Service Agent.