ExpressVPN customer service number — definitive guide

Quick answer

ExpressVPN does not publish a general customer service phone number for direct inbound calls. The vendor operates 24/7 live chat and an email/ticket system as its primary support channels; both are accessible only through the official site at https://www.expressvpn.com/support. If you see a phone number in search results or on third‑party pages claiming to be ExpressVPN support, treat it as potentially fraudulent and use the official site to initiate contact.

This policy is intentional: ExpressVPN routes support through authenticated channels (live chat, ticketing) to provide secure, traceable help and to reduce phone‑based social engineering. For immediate assistance, use the live chat widget on their support page; for recordable queries (billing, refunds, logs) use [email protected] or the account dashboard ticket system.

Official contact channels (what to use and when)

• Live chat (recommended for urgent help): available 24/7 at https://www.expressvpn.com/support. Typical initial response time is under 60 seconds for routine issues (connectivity, app setup).
• Email and support tickets: [email protected] and the support ticket form on the support site. Use for billing queries, account verification and requests that require attachments; turn‑around typically within 24 hours and often under 12 hours for common requests.
• Support articles and setup guides: the knowledgebase at https://www.expressvpn.com/support contains step‑by‑step tutorials for Windows, macOS, iOS, Android, routers, and Smart TVs, plus protocol and DNS troubleshooting.

Using the website ensures you get a ticket ID and a secure transcript; agents will reference a ticket number for follow‑up and any refund requests. If you need a written audit trail (for corporate expense, dispute with a payment processor, or proof of cancellation), always request the ticket number and keep the email confirmations.

Why there is no public phone number

ExpressVPN is headquartered and legally incorporated in the British Virgin Islands (BVI) — a jurisdiction chosen to strengthen user privacy. By centralizing support through authenticated web channels rather than phone, the company reduces the risk of phone‑based account takeover and unauthorized billing changes. This is consistent with privacy‑first vendors who prefer verifiable, encrypted communication.

Phone numbers are easily spoofed and used in social engineering scams. For that reason, ExpressVPN emphasizes using the HTTPS site to start chat sessions and the official support email address. If you must speak verbally, request a scheduled callback through the ticket system so that a recorded, verifiable interaction is created through the official support workflow.

Typical support workflow, response times and SLAs

Live chat: immediate triage and resolution for installation, protocol changes (Lightway, OpenVPN, WireGuard), server selection and connection drops. Expect sub‑minute acknowledgment and a solution or escalation within 10–30 minutes for routine problems. Agents can send links, logs and configuration files via secure ticket attachments.

Email/ticket: used for billing, refunds and complex diagnostics. ExpressVPN advertises a 30‑day money‑back guarantee; refund requests opened via the dashboard or ticket are processed within 5–10 business days back to the original payment method depending on the bank or payment processor. Keep your ticket ID and payment receipt for faster processing.

Billing, refunds and account management

ExpressVPN’s public pricing has historically listed a monthly rate around $12.95, with multi‑month and annual promotions reducing the effective per‑month cost (discounted plans often land in the $6–9/month range depending on current promotions). Payment options include major credit cards, PayPal, and several cryptocurrency providers — verify accepted methods on the checkout page for your country prior to purchase.

To cancel: sign in at https://www.expressvpn.com/my/account and use the subscription management controls, or open a ticket asking for cancellation and a refund under the 30‑day guarantee. Refund processing times are contingent on banks and gateways; ExpressVPN typically marks the refund complete within 24–72 hours on their side and the money returns to you in 5–10 business days.

Common troubleshooting steps (quick checklist)

• Check basics: confirm your device clock/timezone (VPN certs require accurate time), uninstall/reinstall the app, and test multiple servers (try a nearby server and one in a different region).
• Protocol swap: switch between Lightway, OpenVPN (UDP/TCP) and IKEv2. Lightway/WireGuard are fastest; OpenVPN TCP is most firewall‑resilient. When experiencing packet loss, try TCP or change port (443).
• Network diagnostics: flush DNS (Windows: ipconfig /flushdns), renew IP (ipconfig /release & ipconfig /renew), and capture a simple connectivity log via the app to attach to a ticket (ExpressVPN support will request logs for complex issues).

Include OS version, app version, server attempted and exact timestamps when opening a ticket — this reduces back‑and‑forth and speeds resolution. For router installations, copy the firmware version and model; for streaming issues, state the streaming service and exact error message.

How to verify authenticity and avoid scams

Always initiate support from the official domain: https://www.expressvpn.com/support. Check the TLS padlock in your browser, and verify the certificate owner is ExpressVPN Ltd. Do not call or provide credentials to numbers found in search ads, forums or social media. Scammers frequently impersonate VPN support to install remote‑access tools and harvest credentials.

If an agent asks for your full credit card number, password, or asks you to install remote desktop software without a ticket and transcript, refuse and report the interaction. Use the dashboard to change passwords and request support; official agents will never ask you to disable MFA or provide passwords in clear text.

Final practical tips

For enterprise or bulk procurement, request a written quotation and use the business sales channel on the site to get a contract. For consumer issues, keep your account email, payment receipt and ticket IDs handy — these are the three things support will ask for first. Record time zones and timestamps when reporting intermittent problems.

In short: there is no generic ExpressVPN customer service phone number — use the 24/7 live chat for immediate help and [email protected] or the dashboard for billings and refunds. These channels provide secure, auditable support and are the fastest route to a verified resolution.

Who owns ExpressVPN?

An AI Overview is not available for this searchCan’t generate an AI overview right now. Try again later.AI Overview ExpressVPN is owned by Kape Technologies. Kape Technologies is a publicly traded company on the London Stock Exchange’s AIM market. Specifically, Unikmind Holdings Limited, a company registered in the British Virgin Islands, owns approximately 64% of Kape. 

AI responses may include mistakes. Learn moreIs Kape’s acquisition of ExpressVPN cause for concern? – Ghacks.netSep 15, 2021 — DirCompUser said on September 16, 2021 at 4:44 am. KAPE Technologies plc is incorporated in the Isle of Man and is dea…Ghacks.netWhat Is Kape Technologies? Essential 2025 GuideDec 13, 2024 — Kape Technologies owns four VPN providers: ExpressVPN (see my ExpressVPN review), CyberGhost (see my CyberGhost review…Privacy Journal(function(){
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Is ExpressVPN legal in the US?

Yes, VPNs are legal in most countries and are commonly used by individuals and businesses to protect privacy and secure online activity. However, some countries with strict internet regulations may restrict or monitor VPN use.

Does ExpressVPN have good customer service?

ExpressVPN maintains outstanding customer support standards with multiple contact options and consistently responsive service. Their 24/7 live chat support provides immediate assistance for technical issues, setup questions, and account management.

Can you get ExpressVPN on a phone?

You can set up the ExpressVPN for Android to automatically connect to the last VPN location you were using when you turn on your phone and/or connect to an untrusted network.

Is NordVPN customer service 24/7?

While we don’t offer phone support, we have different options to contact NordVPN customer support available 24/7 and ready to help you!

How do I cancel ExpressVPN?

An AI Overview is not available for this searchCan’t generate an AI overview right now. Try again later.AI Overview To cancel ExpressVPN, log in to your account on the ExpressVPN website, navigate to “My Subscription,” and then select “Edit subscription settings” to turn off automatic renewal. If you purchased through a mobile app store, you must cancel through the Google Play Store or Apple App Store by going to your subscriptions and selecting “Cancel”.  Steps to Cancel on the Website

1. Go to the ExpressVPN website: and sign in to your account. 
2. From the left-hand menu, click on “My Subscription”. 
3. Select “Edit subscription settings”. 
4. Choose the option to “Turn off automatic renewal”. 
5. Follow the on-screen prompts to confirm your cancellation. Your subscription will continue until the end of the current billing cycle, but you will no longer be charged. 

Steps to Cancel on an Android Device (Google Play Store) 

1. Open the Google Play Store: app on your device.
2. Tap your profile icon in the top-right corner.
3. Tap “Payment & subscriptions”.
4. Select “Subscriptions”.
5. Find and select your ExpressVPN subscription.
6. Tap “Cancel” and follow the prompts.

Steps to Cancel on an iOS Device (App Store) 

1. Open the App Store: app on your device.
2. Tap your profile icon at the top right.
3. Tap “Subscriptions”.
4. Select ExpressVPN from your list of subscriptions.
5. Tap “Cancel Subscription”.

Important Notes

• Contact Support: . Opens in new tabIf you have any trouble canceling, you can contact the ExpressVPN Support Team for assistance. 
• Money-Back Guarantee: . Opens in new tabExpressVPN offers a 30-day money-back guarantee for first-time users, so you can request a refund if you’re not satisfied. 

AI responses may include mistakes. Learn moreHow to Cancel Your ExpressVPN SubscriptionFeb 19, 2025 — On desktop: Sign in to your ExpressVPN account. Select Subscription from the menu on the left. Under Subscription deta…ExpressVPNHow to Cancel Your ExpressVPN SubscriptionFeb 19, 2025 — Subscriptions purchased via an app store (Apple App Store or Google Play store) Open the App Store or Play Store ( Goo…ExpressVPN(function(){
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