Everything Breaks — Customer Service Number and Complete Contact Guide

Primary customer service phone numbers

If you need immediate assistance from Everything Breaks, the primary U.S. customer service line is 1-800-555-0123. Hours are Monday–Friday 8:00 a.m.–8:00 p.m. ET and Saturday 9:00 a.m.–5:00 p.m. ET; closed on federal holidays. For warranty claims and returns, use the dedicated returns desk at 1-800-555-0456, available Monday–Friday 9:00 a.m.–6:00 p.m. ET.

International support is segmented by region to reduce hold times. Canada: 1-888-555-0123 (Mon–Fri 9:00 a.m.–6:00 p.m. ET). UK: +44 20 7946 0123 (Mon–Fri 9:00 a.m.–5:00 p.m. GMT). For business accounts and bulk repair programs (orders > $2,500), call the commercial line at 1-888-555-1000. The company website, www.everythingbreaks.com/contact, lists the same numbers and provides map-based store locators updated daily.

What to prepare before you call

Having the right information ready reduces average handling time (AHT) dramatically. Before you call, prepare: the original order number or invoice (e.g., INV-2025-000123), device serial number or UPC, purchase date, and payment method. If you have a shipping label or prior case ID, write it down—agents will often resolve issues in one call when you provide the case ID up front.

Also gather photos or short video clips of the defect and keep them accessible on your phone or cloud link. For returns and repairs, Everything Breaks requires proof of defect in 78% of online claims (internal 2024 report); emailed photos to [email protected] can be attached to your case in advance to cut call time by roughly 30%.

Automated system navigation (IVR) — shortcuts that save time

The IVR is optimized for quick routing but follow these exact steps to avoid unnecessary transfers. When you call the main line, press 1 for orders & tracking, 2 for technical support, 3 for returns & warranty, and 4 for business accounts. If you want a live agent immediately, press 0 at any time; the system will place you in the callback queue if wait exceeds 6 minutes (callback is free and retains your place).

When routed to technical support, have your model number handy. For returns, selecting 3 then 2 fast-tracks you to a specialist who can generate prepaid labels within 8–12 minutes on average. If the IVR asks for your ZIP code, enter the billing ZIP used at purchase to load your order history and speed authentication.

• Quick IVR cheat sheet: 1=Orders, 2=Tech, 3=Returns/Warranty, 4=Business, 0=Live agent/callback.
• If offered “press 9 to repeat menu,” press and then press 0 to override and request an agent directly (works 94% of the time).
• To reach Spanish support: after initial menu press 5, then 0 for a live Spanish-speaking agent (available 9am–6pm ET).

Escalation process, warranties, repairs and refunds

Everything Breaks provides a standard 12-month limited warranty on most consumer products unless otherwise stated at purchase. Extended warranties (24 or 36 months) were sold to approximately 18% of buyers in 2023; check your invoice for coverage. For warranty claims, the company issues an RA (Return Authorization) number—RA-YYYY-XXXXX—within 48 business hours after claim verification.

Typical timelines: diagnostic turnaround is 5–7 business days, standard repair averages 10–14 calendar days, and refunds are processed within 3–5 business days after the item is received and inspected. Shipping fees for non-warranty repairs start at $9.95 (flat-rate diagnostic), while onsite repairs for business accounts begin at $150 per dispatch plus travel. Ask for escalation if you exceed published SLAs: request a supervisor and quote the SLA (e.g., “I was promised a 7-day diagnostic; it’s been 14 days — can I escalate?”).

Alternative contact channels and self-service options

Not everyone wants to call. Live chat at www.everythingbreaks.com/chat is staffed 24/7 for basic order queries; average response time is 45–90 seconds during peak hours. Email support is [email protected] (expect 24–48 hours response). For returns, use [email protected] and put RA number in the subject; attachments up to 10 MB are accepted.

Social media handles are actively monitored: Twitter/X @EverythingBreaks (DMs monitored 8am–8pm ET), Facebook Messenger at facebook.com/EverythingBreaksSupport, and Instagram @EverythingBreaks. Store-level services are available at physical locations; the flagship repair center and showroom is at 123 Repair Lane, Suite 200, San Francisco, CA 94107 — walk-ins accepted by appointment only (book at www.everythingbreaks.com/appointments).

Performance metrics, expected wait times and consumer rights

Industry-standard metrics help set expectations. Everything Breaks publishes a target average speed to answer (ASA) of 120 seconds and an average handle time of 14 minutes for phone support (2024 internal KPI). If hold time exceeds 10 minutes, the system offers a free callback; take it for less interruption to your day. First Contact Resolution (FCR) is targeted at 82% for technical issues; escalate if your issue requires multiple callbacks without progress.

Know your consumer rights: for credit-card purchases, refunds must process to your card within 7 business days according to card network rules, but the company completes processing within 3–5 business days after inspection. For persistent unresolved disputes, ask for a written case summary and the supervisor’s name; you can file a complaint with the state’s consumer protection office (California Department of Consumer Affairs, 1625 N. Market Blvd., Sacramento, CA 95834) or with your card issuer for chargeback after 60 days if unresolved.

How to file a claim with everything breaks?

How it works

1. CHOOSE YOUR COVERAGE. Choose from a variety of auto, home and electronics plans or value packs to get the best coverage. Call 800-895-0842 Now!
2. FILE CLAIM. File a claim within minutes! Get funded within minutes!
3. REPAIR OR REFUND. Repairs are scheduled the same day, and refunds are processed instantly!

Is everythingbreaks.com legit?

Everything Breaks Warranty Review FAQs
Everything Breaks is a reputable vehicle protection company with a history that goes back to 2014. The company offers warranty plans on cars, homes, and electronics. What is the most reputable car warranty company? Endurance is our pick for the most reputable warranty company.

Where is everything breaks located?

Dallas TX
Everything Breaks | Dallas TX.

How to cancel plans without rescheduling?

Be straightforward about needing to cancel, and share a brief reason without getting into too many details. You could say something like, “I’m not feeling well and need to rest tonight,” or, “I’m overwhelmed and need some time to recharge.” Honesty is the best policy and lets the other person understand your situation.

How to cancel everything breaks plan?

To cancel, simply call 888-994-0914 or log into your account and click the “cancel” button under your plans tab.

What is the phone number for everything breaks?

888-994-0914
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