Evernote customer service number — how to reach real support and get fast results

Short answer and current reality

As of mid-2024 Evernote does not publish a single, general-purpose customer service phone number for the public. The company routes support through its official online Help Center, in-app messaging, and tiered email/chat support for paid accounts. That means if you’re trying to call a generic “Evernote customer service” phone line you will likely encounter third-party numbers that are not affiliated with Evernote and may be scams.

If you need official support, always start at Evernote’s official channels: https://help.evernote.com, the in-app Help & Feedback link, or the status page at https://status.evernote.com. These are the only reliable entry points for account, billing, technical, and privacy issues and are referenced by Evernote in its public documentation.

How to contact Evernote — step-by-step (official routes)

1) Log in to your Evernote account at https://www.evernote.com. From a desktop/web session click Help → Contact Support or choose Help & Learning from the account menu. If you are on mobile, open the app, go to Settings → Help & Feedback and pick Contact Support. Doing this while signed in attaches your account metadata automatically to the ticket.

2) Select the correct category (Billing, Account Recovery, Sync/Technical, Security or Legal/Privacy). Paid subscribers (Personal, Professional, Teams/Business) see priority support options and sometimes live chat during business hours; free accounts receive standard ticket handling. After submission you will receive a ticket number and email confirmations—keep that number for follow-up.

What to include in a support ticket

• Account email and Evernote account ID (if visible), device type and OS (e.g., Windows 10 build 19042, macOS 12.6, iOS 17), and exact Evernote app version (e.g., Evernote for Mac v10.42.6). These details reduce back-and-forth and speed diagnosis.
• Clear reproduction steps (step 1, step 2, expected vs actual behavior), timestamps (with time zone), and note GUIDs or notebook names if a specific note is involved. Attach 1–3 screenshots or a short screen recording showing the error.
• For sync issues, include diagnostic logs produced by the app if available (in app Settings → Help → Send Diagnostics), the number of notes/attachments, and whether you are on Wi‑Fi or cellular. Never send passwords or two-factor authentication (2FA) codes over support tickets.

What to expect: response times, SLAs and escalation paths

Response times vary by plan and issue complexity. Typical guidelines (as observed in current practice): paid subscribers often receive an initial response within 24–72 business hours; free users commonly see replies within 3–7 calendar days. Incident-driven responses (major outage) are posted on Evernote’s status page with real-time updates and estimated restoration windows.

If a ticket is not progressing, escalate by replying to the ticket asking for reassignment or a review. For business/enterprise customers with a designated account manager, request that manager’s intervention; enterprise contracts often include a support escalation clause and faster turnaround times. Keep ticket numbers, timestamps, and names of agents for any escalation or refund inquiries.

Common support topics and practical fixes

Billing and subscription: check subscription details at https://www.evernote.com/Settings#subscription or in-app Account settings. To cancel a subscription, follow the web portal flow (Account → Subscription → Cancel) and retain the cancellation confirmation email. For refunds, Evernote’s policies depend on your region and purchase channel (direct vs App Store); provide purchase receipts and transaction IDs in the ticket.

Account recovery and security: use the “Forgot password” link if you can access the account email. If 2FA or device loss prevents login, provide proof of identity as requested in the support form (previous payment method, last login date, device fingerprints). For GDPR/data requests or privacy inquiries, use the Help Center’s privacy/contact routes rather than public social channels.

Preventing scams and unofficial phone numbers

Because Evernote does not maintain a public customer-service phone number for general support, fraudulent actors sometimes advertise phone numbers claiming to be “Evernote support.” Never call numbers from search ads or random websites. Verify contacts only through help.evernote.com or evernote.com/contact links.

Typical red flags: requests for remote-access software, payment via gift cards, or unsolicited calls claiming to be “Evernote support.” If you encounter such calls, do not provide personal or financial information and report the incident to Evernote via the Help Center ticket with the details of the fraudulent contact.

Practical templates and next steps

Use this concise subject and body to open an effective ticket: Subject: “Sync error – Notebook X failing to upload attachments (Account: [email protected])”. Body: “Device: Windows 11, Evernote app v10.42; Repro steps: 1) Create note in Notebook X; 2) Attach 10MB PDF; 3) Error ‘Upload failed’ appears at 47%. Attached: screenshot and diagnostic logs. Last successful sync: 2025-08-28 09:12 PT. Ticket request: please advise fix or manual resync.” This level of specificity reduces triage time and improves resolution speed.

Final practical note: Always keep a local backup (export ENEX) for critical notebooks and maintain at least one secondary sign-in method (Google/Apple SSO or backup codes) to minimize account recovery friction. For the most up-to-date contact and policy information, consult Evernote’s official pages: https://help.evernote.com and https://www.evernote.com.

Where is the headquarters of Evernote?

Evernote Corporation is a privately owned company headquartered in Redwood City, California that develops Evernote. Its current CEO, Francesco Patarnello, has been in his position since January 2023 following the acquisition by Bending Spoons.

How do I recover my Evernote account?

Reactivate your Evernote account

1. Go to the login page and enter your old username or email address.
2. Once you click on Continue, you’ll be informed that your account is deactivated.
3. Click on Reactivate my Evernote account in the email to complete the reactivation of your account.

Why does Evernote keep charging me?

If you’re seeing multiple charges from Evernote (e.g. both monthly and annual payments, double annual payments etc.), if you’re being charged even if your account is Free or if you can’t identify a charge from Evernote it’s likely that a secondary / older account is on an active subscription.

Which company is Evernote?

Bending Spoons means Bending Spoons S.p.A., the parent company of Evernote Corporation, which is headquartered in Milan, Italy, and owns the Evernote Software.

How do I contact Evernote by phone?

❗Please note that we currently do not offer phone support. All assistance is provided via our online contact form and email. Issues or questions related to your subscription, payments, or account management. You can’t access your Evernote account.

How do I cancel Evernote and get a refund?

Log into Evernote Web using the account for which you’d like to request the refund. Go to the Contact form and select the relevant options (Accounts and Subscriptions > I’d like to request a refund). Fill out the required information and submit the ticket.