eufy Customer Service Phone Number — Complete, Practical Guide

Overview: who handles eufy support and where to start

eufy is a consumer-tech brand operated by Anker Innovations (company founded in 2011). Customer support for eufy products (security cameras, smart locks, RoboVacs, smart scales, etc.) is managed through the official eufy/Anker support ecosystem: a centralized web help center, region-specific phone lines, live chat in many markets, and an RMA/repair workflow. Knowing the right entry point saves time: for most warranty and technical issues start at the online support portal to create a ticket, then escalate to phone only if necessary.

The primary official resources are the main product site (https://www.eufylife.com) and the help center (https://support.eufylife.com). Those pages list the most current regional phone numbers, live chat availability, and the “Submit a request” form that generates a support ticket and preserves timestamps and attachments (photos, logs, receipts) that speed up resolution.

Primary phone contact (quick answer and caveats)

Quick reference: as listed on official Eufy support pages (status checked June 2024), the United States toll‑free phone line commonly displayed for consumer support is +1 (800) 988‑7973. This number is the usual first phone route for North America issues (warranty inquiries, product questions, return authorization). Phone wait times vary by product launch cycle; expect 5–30 minutes during normal hours and longer during sales events or product recalls.

Important caveat: Eufy maintains different phone numbers and hours by region (North America, UK/Ireland, Continental Europe, Australia, Asia). Because phone numbers and business hours can change, always confirm the live number and hours on the support portal (https://support.eufylife.com) before calling. The support portal also lets you create a ticket, attach photos or video clips, and often provides faster documented solutions than a long phone call.

How to locate the correct regional phone number

Step 1: open the help center at https://support.eufylife.com and use the country selector (typically bottom of the page or in the site header) to switch to your region. Step 2: search the knowledge base for your model number (printed on the device or in the app) — many model pages include a “Contact Support” link that shows the correct phone number for your jurisdiction. Step 3: if the site offers live chat, use chat for quick diagnostics and to obtain an RMA number; the chat transcript is useful if you need to escalate to phone support.

For customers outside major markets: if a local phone number is not listed, use the support portal’s “Submit a request” function. That creates a ticket tied to your email and automatically includes your device serial number and purchase date if you attach a receipt — this usually reduces resolution time compared with an anonymous phone call.

What to have ready when you call (packed checklist)

• Exact model name and model number (e.g., eufyCam 2, T8200 RoboVac 11S) — typically printed on the underside or in the eufySecurity/eufyHome app.
• Serial number (S/N) and MAC address (network devices) — required for warranty validation and firmware lookups.
• Purchase proof: order number, retailer name (Amazon order ID, Best Buy receipt) and date — warranty periods commonly start from the original purchase date.
• Firmware and app versions (shown in the app settings) and a short log of recent behavior: error codes, LED patterns, or exact phrases in-app.
• Network details for connectivity issues: router make/model, Wi‑Fi frequency (2.4 GHz vs 5 GHz), SSID, and whether the network uses enterprise WPA2/WPA3 or a captive portal.
• Photos or brief videos demonstrating the issue — attach these to the support ticket or have them ready to email during/after the call.

Warranty, RMA process, repair costs and typical timelines

Most eufy consumer products sold through authorized channels carry a limited manufacturer warranty; the most common warranty window is 12 months from purchase in many regions, though certain product lines and jurisdictions (EU consumer laws) may extend that to 24 months. Always verify the exact warranty period on the product packaging or the product page before assuming coverage.

If your device is in warranty the typical RMA process is: (1) create a support ticket or call support to diagnose; (2) receive an RMA/Case number via email; (3) ship the unit using a prepaid label or instructions provided (methods vary by region); (4) receive repaired or replacement unit. Turnaround for straightforward replacements is often 7–21 business days, but complex repairs or cross-border replacements can take 3–6 weeks. Out-of-warranty repairs or replacements may incur fees that typically range from roughly $30 for small accessories up to $100–$200+ for camera or motor replacements, depending on part and labor.

Alternative contact channels and best practices

Phone is direct but not always fastest. Use the support portal first (https://support.eufylife.com) to preserve evidence and get a ticket number. If you need real‑time help, check whether the site offers live chat for your region — chat agents can often push diagnostic steps and escalate to the engineering team without you having to re‑explain your issue multiple times.

If escalation is required: ask for the case or escalation number, request the estimated SLA (service level agreement) for response time, and get the name and email of the support manager handling your case. If a retailer-sold item is still within the store’s return window (often 14–30 days), return to the retailer first — retailers can process refunds/returns faster than an RMA cycle in many cases.

Quick reference — high-value contacts and resources

• Official help center: https://support.eufylife.com — use country selector and “Submit a request” for tickets.
• Main product site and documentation: https://www.eufylife.com
• US consumer support (commonly listed as of June 2024): +1 (800) 988‑7973 — verify current hours on the help center before calling.