ETS customer service number — complete guide and how to reach the right support

Overview of ETS, its structure, and why there is not just one number

Educational Testing Service (ETS) was founded in 1947 and is headquartered in Princeton, New Jersey. The organization operates multiple large, high-stakes testing programs (TOEFL, GRE, Praxis, and subject tests) and maintains regional call centers, test-center partners, and program-specific support teams. Because ETS manages distinct registration/payment/reporting systems for each program, a single “one-size-fits-all” telephone number rarely solves complex, program-specific issues.

For reliability and auditability ETS centralizes most official contact information on its site: https://www.ets.org/contact. That page lists program-specific phone numbers, hours, and localized contact methods. If you need immediate, actionable support (date changes, score inquiries, refunds), calling the program line associated with the test you took or intend to take will shorten hold times and transfer steps.

Primary contact points and commonly used phone numbers (examples to verify)

Below are the program lines that test takers most often need. These are the commonly published contact numbers used for U.S. and Canada inquiries in recent years; ETS occasionally revises numbers and hours, so always reconfirm at https://www.ets.org/contact before calling. When you call, have your ETS ID, registration confirmation number, and government ID details ready.

• GRE General Test (U.S. & Canada): 1-866-473-4373 — for registration, cancellations, and score questions. International numbers appear on the GRE contact page.
• TOEFL iBT (U.S. & Canada): 1-877-863-3546 — for registration help, score reporting, and test-day problems. International toll lines differ by country and are on the TOEFL contact page.
• Praxis (U.S. & Canada): 1-866-773-7729 — for registration, score audits, and test-center problems (subject to regional routing).
• General ETS headquarters (mailing address and corporate inquiries): 660 Rosedale Road, Princeton, NJ 08541-7873. The corporate switchboard is reflected on the ETS contact page; for administrative matters use the address above.

Fees, refunds, typical wait times and statistics

Fees vary by program and country. As a baseline (figures typical for 2022–2024): GRE General Test registration in most locations is $220 USD; TOEFL iBT registration usually ranges $185–$245 depending on country; Praxis exams commonly range $90–$150 depending on the specific test. Additional services—score re-scores, score reports to institutions, late/standing-by at test centers—carry extra fees that are explicitly listed during online registration.

Refund and rescheduling policies are precise: most ETS programs allow date changes up to a few days before your test with a fee (typical change fees are $25–$50 plus any difference in test fees), while cancellations within a short window before test day may be nonrefundable. Score reporting and rescore requests have fixed fees (for GRE, a rescore by ETS predictive check or reporting to an additional recipient is typically $27–$50). Typical telephone hold times vary by season: peak cycles (December–March for GRE/TOEFL) can produce 20–60 minute waits; off-peak may be under 10 minutes.

Addresses, official websites and where to escalate

For formal correspondence or appeals send physical mail to the ETS corporate address: 660 Rosedale Rd, Princeton, NJ 08541-7873, USA. For program-specific postal addresses (e.g., sending identification documents or fee receipts) consult the program pages: https://www.ets.org/gre/contact, https://www.ets.org/toefl/contact, and https://www.ets.org/praxis/contact. These pages also list international telephone numbers, fax numbers (if applicable), and email/contact form links.

If you need to escalate (disputed scores, accommodation denials, data privacy questions) ask the customer service agent for a supervisor and note the agent’s name and case/ticket number. ETS maintains documented appeal windows—e.g., score review requests often must be initiated within 30 days of score posting—so escalate quickly and send any required documents by tracked mail or the program’s secure upload portal.

Practical calling strategy: what to prepare and sample checklist

Calling efficiently reduces time and resolves issues faster. Before you call, locate your ETS ID (eight to ten digits found on confirmation emails), registration confirmation number (date/time/center code), the exact test date, payment method used (last 4 digits of credit card), and the spelling of your full legal name as provided on your ID. If you are calling about accommodations, have your documentation dates, provider names, and prior ETS accommodation history available.

Quick checklist for your call

• ETS ID and registration confirmation number (mandatory).
• Exact test date and test center code (from your admission ticket).
• Last 4 digits of payment card, transaction date, and receipt PDF if disputing payment.
• Scanned government ID (passport or driver’s license) if the issue is identification or name mismatch.
• Case/ticket numbers from any previous contacts, and a concise timeline of events for escalation.

Final recommendations and verifying up-to-date information

The single most reliable source for the correct ETS customer service number for your situation is the contact page for the specific test on ETS.org. Program pages are updated with local toll-free numbers, office hours, and holiday closures. If you prefer written records, use the online contact form (which creates a ticket) or send documents via the secure upload option offered for score challenges and accommodations.

Document every interaction: write down the date/time of the call, the representative’s name, and the case number. This record will be essential if you need chargeback support with your card issuer, a formal appeal, or further escalation inside ETS. When in doubt about fees, refunds, or deadlines, request a follow-up email from the representative summarizing the outcome and save that email for 12 months—most disputes are resolved much faster with clear, dated evidence.