Esquire Magazine — Practical Guide to Customer Service

Overview and What Customer Service Covers

Esquire, a long-standing American men’s lifestyle magazine founded in 1933, operates both a print edition and a growing digital presence. Customer service for Esquire handles subscription sales and renewals, billing disputes, delivery and lost-issue resolution, print-to-digital access conversion, and corporate or bulk subscription inquiries. Because Esquire publishes on a regular monthly (or special-issue) cadence, most customer-service interactions relate to missed issues, auto-renewal billing, and login/activation problems for digital subscribers.

Channels and exact processes vary by country and by whether you subscribed through Esquire directly, through a third-party retailer (newsstand, Amazon, Apple App Store, Google Play), or via a promotional partner. For the most accurate, account-specific contact points and current pricing, go to the official site (https://www.esquire.com/) and use the Subscribe or Customer Care links in the footer — they route you to the correct regional support pages and forms.

Subscription Sales, Pricing and Renewals

Cover prices and subscription promotional pricing fluctuate with offers and markets. As a working guideline, single-issue cover prices in the U.S. typically range from about US$6–US$10; promotional annual subscriptions for print-plus-digital commonly run in the US$10–US$40 range depending on introductory discounts and term length. Digital-only subscriptions (apps or web access) can be offered monthly or annually and are frequently priced to compete with other digital magazine bundles.

Automatic renewal policies are standard in the industry: when you subscribe, the payment method is often retained and billed at the end of the term unless cancelled. If you need to confirm the current renewal rate, effective date, or upcoming charge, retrieve your subscription account number (found on print labels or in the account confirmation email) and contact customer service via the subscription portal. Ask for the renewal date in YYYY-MM-DD format and for any promotional rate expiration to avoid unexpected charges.

Delivery Problems, Missing Issues and Corrections

When a print issue does not arrive, the usual remedy is to check delivery windows first: standard domestic mail delivery for magazines can take 7–21 days after the cover date, longer for international destinations. If an issue is still missing after one cover cycle, contact customer service with your subscription number, shipping address, and the issue month (e.g., “June 2025 issue”). Most publishers will send a replacement issue or extend the subscription by one issue for resolved delivery problems.

Common delays are caused by postal misrouting, incorrect address entry on the account, or a change in distribution schedules during holidays. If you receive a damaged issue, document the damage with a photo and request a replacement. Keep tracking numbers for carrier-shipped special issues (bundles or gift shipments) — these will be used to locate packages. Typical resolution timeframes: same-day acknowledgement, replacement shipment within 7–14 business days, or credit adjustments processed within one billing cycle.

Digital Access, Apps and Login Problems

Digital edition access can be handled through Esquire’s website, Apple News+, Apple App Store, or Google Play subscriptions. If your print subscription includes digital access, you usually must create an online account and link it to your subscription using a subscription ID or order confirmation number. If an activation link expires (often valid for 7–30 days depending on the provider), request a new one from customer service and be ready to verify the email address used at purchase.

Common login problems include password resets, mismatched email addresses, or subscriptions purchased through third parties (Apple/Google) which the magazine’s site cannot directly modify. When you contact support, specify the platform (iOS, Android, web), the app version, and provide screenshots of any error messages. Typical fixes: account reconciliation in 24–72 hours or reissue of activation codes for immediate access.

Refunds, Cancellations and Escalation Steps

Refund policies differ by purchase channel but usually allow cancellations and prorated refunds within a short window (often 14–30 days) after the transaction. For auto-renewal disputes, ask for an itemized billing statement and the date of renewal authorization. If a billing error is due to a publisher mistake, customer service typically issues a full refund within 5–10 business days to the original payment method; card networks may take an additional 3–7 business days to post the refund to your account.

If first-line support does not resolve your issue, escalate: request a supervisor, ask for a reference number (ticket ID) and expected resolution timeframe in days, and document all communications (dates, agent names). If the charge originated from an in-app purchase, you may also open a dispute through Apple or Google if the publisher cannot resolve it. As a last resort for unresolved consumer-credit disputes, consumers in the U.S. can contact their card issuer for chargeback within the issuer’s claim window (commonly 60–120 days from the statement date).

Practical Checklist Before Contacting Support

• Have your subscription/account number, order confirmation or last invoice ready (format: alphanumeric ID on email). Include the exact email used at signup and last four digits of the payment card.
• Note the issue precisely: missing issue month(s), damaged issue with photo, app error with screenshot, or exact refund amount requested. Use dates (YYYY-MM-DD) where possible.
• Record the platform/channel of purchase (Esquire website, Apple App Store, Google Play, newsstand, retail) and whether the subscription was a gift or corporate purchase.

Step-by-Step to Resolve a Missing Print Issue

• Wait one cover-cycle (7–21 days domestic) then check your account shipping address on the subscription portal for typos.
• Contact customer service via the Subscribe/Customer Care link on esquire.com, provide subscription ID and the missing-issue month, and request a replacement or account credit.
• If unresolved within 14 days, ask for escalation, get a ticket ID, and if necessary, request refund or credit; keep screenshots and email threads for dispute with your card issuer if charged incorrectly.