EPCOR customer service phone number — complete practical guide

Overview: why the phone number matters and what EPCOR handles

EPCOR Utilities Inc. is a regulated utility headquartered in Edmonton that provides water, wastewater and electricity distribution services to more than 900,000 customers across Alberta and a number of municipal and commercial customers elsewhere in Canada and the U.S. Because many issues — outages, safety hazards, billing disputes and new-service requests — require immediate or documented action, having the correct EPCOR customer service phone number and knowing how to use it is essential for both residential and commercial customers.

Phone contact remains the fastest route for time-sensitive problems. EPCOR maintains 24/7 lines for emergency reporting (gas/electrical/water interruptions that are a public safety risk) and staffed business-hour lines for billing, account setup, and permit or developer services. Below I explain the specific numbers, when to use each one, what to expect on the call, and reliable alternative channels you should keep on hand.

Key phone numbers and direct connections

Always verify the exact number on your most recent bill or at EPCOR’s official contact page: https://www.epcor.com. The company publishes area-specific and service-specific phone numbers (for example residential vs. business) and posts seasonal notices (storm response, boil-water advisories) on the same page.

• Main customer service (general inquiries and billing, Edmonton area): 780‑412‑4500 — verify on your bill or epcor.com/contact. Typical business hours apply for billing and account changes.
• 24/7 outage and emergency reporting (power or water interruptions that pose a safety risk): the outage/emergency number listed on your bill or the EPCOR outage page (available via epcor.com) — EPCOR operates continuous dispatch for incidents affecting health/safety.
• Online contact and secure messaging: https://www.epcor.com — register for an online account to view bills, pay, and open support tickets that reference a phone call for follow-up.

If you are outside the Edmonton service area, EPCOR serves different municipalities and business accounts through local numbers; these are listed by community on epcor.com. For commercial, developer, or large-account inquiries there are dedicated account managers and direct-dial numbers provided in your contract documentation.

Phone service details: hours, response expectations and escalation

EPCOR’s emergency lines are staffed 24 hours a day, 365 days a year. For non-emergency customer service (billing, new service, meter reads, account changes) typical hours are weekday business hours — often approximately 8:00–4:30 MST — with reduced or limited weekend coverage. Response targets: emergency dispatch is immediate (within minutes), outage restoration communications update frequency varies with incident scale (hourly to every few hours during major events), and billing/account requests are commonly triaged to a 3–5 business-day resolution window.

If you call during a storm or large outage event expect longer hold times; EPCOR publishes situational statistics during major incidents (for example, in a severe storm year EPCOR may report tens of thousands of customers affected and increased average hold times). For urgent safety issues (downed live wires, gas smell, major flooding) stay on the emergency line until dispatch confirms your report has been logged and a crew is en route.

What you can accomplish by phone and recommended script

By calling EPCOR’s customer service you can: report outages and safety hazards, request urgent repairs or emergency shut-offs, pay balances or arrange payment plans, update contact or meter information, schedule in-person inspections, and request new service connections for residences and construction projects. Commercial accounts can also request temporary service changes, demand estimates, and engineering coordination via phone.

When you call, have this concise script ready: identify yourself, provide the account number or service address, state the problem (e.g., “no power since 06:30; visible downed neutral at curb”), note any immediate safety risk, and request an incident number or ticket ID. Ask the agent for an estimated response time and the crew reference number to check later online or via automated updates.

Documents and information to have ready when you call

• Account number (from your bill) or full service address — this allows the agent to pull meter history and outage maps.
• Photos (if safe to take) of damage, meter serial numbers, last bill amount and due date, and any prior ticket/incident numbers.
• Preferred contact method and a second phone number or email so EPCOR can send progress updates, and your availability window for in-person access if a crew visit is required.

Alternative contact channels and when to use them

Use the EPCOR online portal (epcor.com) for non-urgent tasks: viewing bills, downloading consumption history, setting up autopay, and submitting written complaints or requests that require attached documents. The portal is also the best place to download formal reports, environmental notices and developer service guides (these documents are typically required for municipal permit processes and large capital projects).

For commercial customers, account managers will often prefer email for documentation but require phone contact for scheduling crews or coordinating outages. EPCOR also uses SMS and email alerts for outage updates if you are enrolled in notification services. For in-person service, EPCOR maintains customer service centers in major municipalities — addresses and walk-in hours are on the contact page and vary by location and season.

Practical tips, fees and billing matters related to phone service

There is no standard “phone service fee” for calling EPCOR’s customer lines, but certain on-site services requested by the customer (e.g., after-hours reconnects or expedited meter exchanges) can incur fees — amounts vary by service and are published in EPCOR’s tariffs and rate schedules (regulated by the Alberta Utilities Commission for Alberta customers). Typical reconnection or service call fees can range from approximately CAD 50–200 depending on timing and complexity, but check the tariff or ask the agent for an exact quote before authorizing chargeable work.

For disputed charges or billing errors, call customer care and request a formal review; EPCOR maintains a documented escalation path and will provide a case number and expected resolution timeframe (often 30–60 days for formal investigations, shorter for straightforward credits). If unresolved, the next steps include filing a complaint with the relevant provincial regulator — contact details are available on the EPCOR website.

Final note: verify numbers and addresses directly at https://www.epcor.com/contact before relying on them. Keep your account number and service address handy — they are the single fastest way to get an accurate, timely response when you call.

What are EPCOR payments?

We are a not-for-profit payments association providing payments expertise through education, advice and member representation.

How to pay an EPCOR bill?

One time bill payments

1. With your credit card. For a small service fee to our third-party provider, make a secure online payment with your credit card. Have your EPCOR account number on hand and make a payment nowopens in a new tab.
2. Through your bank. In person. Phone call.
3. By mail (for cheques only) EPCOR. P.O. Box 500.

What is the phone number for Epcor residential service?

If you have received a disconnection notice, or if your power or water service has been disconnected, and you wish to be reconnected, you must: ​Contact our Customer Care team immediately at 310-4300 Toll-Free in Alberta, or 1-800-667-2345 Toll-Free (outside of Alberta), Make a sufficient payment to your account, and.

How much is the average electric bill in Edmonton?

Average Monthly Electricity Bill In Edmonton
Want to know how much your monthly electric bill will be in Edmonton? Well, the answer may surprise you! According to recent reports, the average monthly electricity bill in Edmonton typically ranges between $50 to $200+!

Can they shut your power off in winter?

The rules allow electric utilities to choose between two disconnection options during periods of extreme weather: if the forecasted temperature is above 95°F or below 32°F, or they can choose to continue utilizing the June 1 through October 15 disconnection moratorium period.

What is the EPCOR $300 deposit?

A $300 security deposit which will be added to your first natural gas bill once service begins. This amount will be refunded to you once you have an established credit history with us for 12 months.