ePay customer service number

Overview

“ePay” is a generic name used by multiple electronic payment providers worldwide (wallets, card processors, bill-pay kiosks). Because there are several distinct companies using the ePay brand, there is no single universal customer service telephone number that covers every product. The purpose of this guide is to explain how to locate the correct ePay customer service number for your exact product, what information to have ready when you call, the expected response and escalation timelines, and alternative channels if telephone support is ineffective.

Most modern disputes and service requests require precise identifiers: account number, transaction ID, merchant name, date/time and amount. Having those ready before you contact support will reduce average handle time and minimise the chance your case is bounced between departments. This guide includes practical scripts, typical timelines (refunds, chargebacks), and regulatory options you can use if standard customer support does not resolve your issue.

Primary contact channels and where to find the correct phone number

Always use the number that appears on official material tied to your account: the back of a physical ePay card, the header/footer of a provider’s official email, the support page within the mobile app, or the PDF statements you download from the account portal. If you are unsure which corporate entity operates “your” ePay service, check the footer of the app or statement for the legal company name and registration number — that leads to the specific support phone number.

Example phone-number formats you may see: a US toll-free number (example: +1-800-123-4567), a UK number starting +44 20 1234 5678, or a local +country-code number. Many providers publish operating hours; a typical schedule is Monday–Friday 08:00–20:00 local time and reduced hours on weekends. If you cannot find a phone number, use the official website link in your account, then the “Contact” or “Help” section — do not call numbers found through search results alone unless they come from the verified corporate domain.

• Where to locate the official number: app “Help” → Contact Support; account portal footer; official emailed statements (look for “For support call”); the back of any physical card; merchant or kiosk receipt that references the payment service.
• What to verify before calling: that the domain in the contact email or web link matches the company on your statement (e.g., [email protected]) and that the phone number matches the country you registered in.

Calling: IVR navigation and exactly what to say

When you call, expect an IVR (automated menu). Typical IVR structure for payment providers: press 1 for account balance and transactions, 2 for billing/fees, 3 for fraud/unauthorised transactions, 4 for technical support. If you require a live representative quickly, press the option for fraud or “speak with an agent” (sometimes 0 or #). Average hold times vary; small providers average 4–12 minutes, larger operations 8–25 minutes during peak hours (mornings and lunch). Calling just after opening or late afternoon often reduces wait time.

Use a concise script and provide required identifiers immediately. Example script: “Hello, my name is [Full name], account number [123456789], registered email [[email protected]]. I have a disputed transaction for $[xx.xx] on [YYYY-MM-DD] at [Merchant]. The transaction ID is [ABC12345]. I request a provisional credit and initiation of an investigation. Please open a case and provide the reference number.” Ask for the case/reference ID, the agent’s name, and an estimated resolution timeframe (written confirmation by email is best).

• Essential information to have before calling: account number, last 4 digits of card/wallet ID, exact transaction amount, merchant name, transaction date/time, transaction ID or authorization code, device used (app/web), registered email and last login IP if available, and screenshots or receipts.
• Sample ask to the agent: case/reference ID; expected acknowledgment time (usually 24–72 hours); escalation path (supervisor contact or dedicated disputes team); and whether provisional credit will be issued (if applicable).

Refunds, chargebacks, fees and timelines

Refunds to in-wallet balances or internal account credits are commonly processed in 24–72 hours once the merchant or provider approves the refund. Refunds routed back to a debit/credit card follow card network rules and usually post within 5–30 business days depending on the issuing bank. If the provider initiates a chargeback, Visa and Mastercard timelines commonly allow disputes within 60–120 days from transaction date depending on the category; banks then have network-specific response windows (7–45 days) to resolve the claim.

Be aware of potential fees: some providers assess chargeback handling fees (commonly $15–$35 per chargeback for merchants — consumers are not charged directly by card networks, but providers may flag accounts for abuse). If you are owed a refund but it has not appeared in the published timeframe, escalate with a written complaint to the provider and save all correspondence. If unresolved after 30–60 days, file a complaint with the financial regulator in your jurisdiction (for example: Consumer Financial Protection Bureau at consumerfinance.gov in the US; Financial Ombudsman Service in the UK at financial-ombudsman.org.uk).

Fraud handling, security measures and escalation

If you suspect fraud: immediately lock or freeze the account via the app, contact the provider’s fraud number (use the fraud option in IVR), and notify your card issuer to block the underlying card. Record the agent name and case ID, take screenshots of suspicious activity, and file a police report if funds were stolen — many providers require a police report number when escalating a fraud case. Reporting within 24–48 hours materially improves the likelihood of recovery in many cases.

Security best practices: enable two-factor authentication (SMS, authenticator app), set a strong password, review recent 30-day login/IP history, and remove saved payment methods you no longer use. If phone support does not resolve a suspected fraud case within 7–14 days, escalate to written complaint channels (secure in-app message or registered email) and copy any regulator or consumer protection service appropriate for your country.

If phone support fails: alternative escalation steps

When a phone call does not resolve the issue, switch to written escalation so you have a paper trail. Use the in-app secure message, submit a support ticket on the official website and save the ticket number, and send a detailed registered letter to the listed corporate headquarters address (use the legal company name on your statement). Provide chronological evidence and request a response within the provider’s stated SLA (usually 15–30 business days).

If the provider still does not resolve the issue, escalate to local regulators: in the US, submit a complaint at consumerfinance.gov/complaint; in the UK, contact the Financial Ombudsman (financial-ombudsman.org.uk); in the EU, contact your national financial regulator (search for “[country] financial regulator e-money complaints”). These bodies can compel replies and impose fines; they also publish averages and timelines that help you compare provider performance.

What is the phone number for USA EPAY customer service?

If you aren’t sure who set you up, contact our customer support department at 866-872-3729 for further assistance.

How do I contact my pay customer service?

888-332-7411
For any questions or concerns regarding myPay , call 888-332-7411 (option 5) for a customer service representative.

How do I contact Epay customer service?

Contact EPAY Customer Support

1. Phone. 877 800 3729.
2. For Timeclock or Timekeeping Support. [email protected].
3. For All Other Inquiries. [email protected].

What is the phone number for ADP customer service?

844-227-5237
What is the 1800 number for ADP? The 1800 number for ADP’s product Login and Support Help Center is: 844-227-5237.

What is epay service?

What is ePay? EPay is an Electronic Bill Payment Service that allows Bill Payers an easy and secure method to pay current bills online.

What is the phone number for EPAY policy?

If you would prefer to speak to someone via a phone call, during normal business hours, contact our Customer Support team at 844-372-9300.