Entergy Customer Service: How to Pay Your Bill — Complete Professional Guide

Overview of Entergy customer service and billing

Entergy Corporation (headquartered at 639 Loyola Avenue, New Orleans, LA 70113) serves roughly 3 million customers across Arkansas, Louisiana, Mississippi and Texas. The utility publishes monthly bills based on meter reads or estimated reads when a scheduled read is missed; billing cycles are typically on a 28–35 day cadence depending on your meter schedule. Your bill will show a clear account number, billing period, meter read dates, usage in kilowatt-hours (kWh), applicable base rates, fuel or power cost adjustments, and any credits or arrears.

For general customer service and billing questions you can call the primary Entergy customer service line at 1-800-ENTERGY (1-800-368-3749). Corporate or media inquiries are often routed through Entergy’s New Orleans office; the corporate switchboard is commonly reached at (504) 576-4000. The official customer-facing website with login and payment options is entergy.com — use the “My Account” area to view bills, enroll in AutoPay, and check outage and rate information.

How to pay your Entergy bill — methods, fees, and best practices

Entergy offers multiple payment channels: online (My Account), mobile app, automated phone payments, mail with the remittance stub, and authorized pay stations. Each channel accepts different payment types and may have different timing for posting to your account — ACH/bank draft typically posts faster and without convenience fees, while credit card payments are processed through a third-party vendor and often incur a convenience fee. Always check the payment confirmation and your next bill to confirm the payment cleared.

To avoid late fees and potential service interruption, schedule payments to arrive before the due date stamped on your bill. If you enroll in AutoPay, Entergy will withdraw the scheduled amount on the due date (or a specified date you select) so long as your bank or card is valid. If you need to modify a payment method — for instance, update a bank routing number or replace an expired card — do so at least 5 business days before your next scheduled withdrawal to avoid failed payments.

• My Account / Online — Visit entergy.com and click “My Account” to register or sign in. You will need your Entergy account number (usually 10–12 digits) and a recent bill. Enroll in AutoPay, schedule one-time payments, download past bills, and set preferred communication (paperless e-billing). ACH payments usually post faster and avoid card convenience fees.
• Mobile App — The Entergy mobile app (iOS/Android) provides the same secure functions as My Account plus push notifications for due dates and outages. App payments use the same processors and convenience fee rules as the website.
• Pay by Phone — Call 1-800-368-3749 and follow the automated prompts to make a card or bank payment. Expect to hear fee disclosure before you complete a credit/debit card transaction.
• Mail — Use the remittance stub from your bill and mail to the remittance address printed on the stub. Allow 7–10 business days for postal delivery and processing; include your account number on the check or money order to ensure correct posting.
• In-Person — Authorized payment locations vary by region (select locations may include Walmart, Western Union/Quick Collect agents, or grocery/pay station partners). Confirm local acceptance and cash fees on entergy.com/locations or via customer service.

Online and mobile account management — setup, security, and features

Registering for My Account (entergy.com) is the fastest way to manage payments and avoid paper mailings. When you register, you’ll set up a username/password and can save multiple payment methods. Two-factor authentication (2FA) options are available to increase security; if you receive an unexpected contact asking for your full password, never supply it — Entergy will not request passwords over email or text.

Features available online include viewing historical usage (daily or monthly kWh), comparing weather-normalized consumption, enrolling in budget billing (if offered in your service territory), and signing up for outage alerts. You can also set usage thresholds to receive alerts when consumption exceeds a preset kWh level, which is useful for managing spikes during summer months when cooling drives bills up.

Pay-by-phone, mail details, and in-person considerations

Phone payments are convenient but note that credit/debit card transactions typically involve a processing fee disclosed during the call. If you prefer a fee-free method, initiate an electronic funds transfer (ACH) from your checking account through My Account or schedule a check by mail. When mailing, always retain proof of postage and allow for postal delays to prevent late payments.

For in-person payments, bring your most recent bill or account number and a valid photo ID for verification. Some payment centers accept only cash; others accept cash, check, or card. If you choose a third-party pay station, ask whether the pay location posts to Entergy the same day or the next business day to avoid late posting.

Managing past-due balances, payment arrangements, and assistance programs

If you cannot pay your full balance, call Entergy at 1-800-368-3749 as early as possible to request a payment arrangement. Entergy offers temporary payment plans in many service territories; typical arrangements range from a few weeks to several months depending on outstanding balance and documentation. Establishing a payment plan will generally prevent disconnection provided you adhere to the agreed schedule and make any required down payment.

If you qualify for low-income assistance, federal programs like LIHEAP (Low Income Home Energy Assistance Program) administer funds through state and local agencies — search benefits.gov or call your state’s LIHEAP office for local intake numbers. Entergy also lists local community action agencies and charitable partners on entergy.com/assistance (search for “assistance” or “customer support” on the website). When applying for assistance, have the following ready:

• Entergy account number, current bill, and service address
• Photo ID for account holder and proof of household income (pay stubs, Social Security award letters) for assistance programs
• Contact phone number and, if renting, landlord information

Final practical tips

Always keep a copy (digital or paper) of payment confirmations and correspondence. If a posted payment does not appear on your next bill within 5 business days, call 1-800-368-3749 and provide the confirmation number or check/money order details so customer service can research and correct posting errors. For outage reporting and status updates, use the Entergy outage center on entergy.com or the mobile app for the fastest notifications.

When in doubt about fees, due dates, or policy specifics for your state (Arkansas, Louisiana, Mississippi, or Texas), request the relevant tariff sheet or billing policy from customer service — tariff documents list late fee percentages, disconnection notice periods, and deposit rules and are the authoritative source for disputes. Keeping documentation and early communication are the most effective ways to prevent service interruption and resolve billing issues efficiently.

How late can I be on my Entergy bill?

We noticed that a disconnection notice has generated on your account. In order to avoid the disconnection of your electric service, your payment must be made IN FULL before 5PM on the due date listed on your current bill. If you do not have a physical copy of your current bill, please visit myEntergy.

How do I check my Entergy balance in Louisiana?

You can easily find your balance due anytime at myEntergy.com/s/ . Your eBill or paper bill also provide a balance due amount.

How do I pay bills with my phone?

Find your biller
On your mobile device, open the Google Pay app . Tap Pay bills.

How to pay bills through your phone?

On your mobile device, open the Google Pay app . Tap Pay Bills. Type in the name of a biller. Make payment.

How do I pay Entergy by phone?

Entergy contracts with BillMatrix & ACI Speedpay to take customer payments by credit, debit, ATM cards or electronic check. You can pay using BillMatrix or Speedpay through myentergy.com/s/makepayment . To make a payment by phone, you can call BillMatrix directly at 1-800-584-1241.

What is the 1 800 number for my energy?

Error notification.To report an emergency, such as a downed power line, smoke or fire, call 1-800-968-8243 Press Control + F6 to navigate to the next toast notification or focusable region.