Finding and Using the Encompass Customer Service Telephone Number: A Practical, Professional Guide

This guide explains, in practical detail, how to find the correct Encompass customer service telephone number for your situation, how to verify the number to avoid fraud, what to prepare before calling, and how to escalate and document the interaction so you get a reliable outcome. “Encompass” is used by multiple businesses (healthcare providers, mortgage software, insurance brands). The correct telephone number depends on which Encompass you need; using the wrong number wastes time and increases the risk of data exposure.

Below you’ll find step-by-step verification techniques, a tightly packed call checklist, a sample call script, realistic expectations for wait and resolution times, and recommended escalation paths. This is written from the perspective of a service operations professional with years of experience optimizing contact-center interactions and handling regulatory escalations.

Identify the correct Encompass entity and official contact channels

Start by confirming the specific Encompass brand tied to your account. Three commonly encountered entities are: Encompass Health (post-acute rehabilitation hospitals and outpatient services), Encompass by ICE Mortgage Technology (mortgage origination software historically known as Ellie Mae), and regional insurance programs using the Encompass brand. Your billing statement, appointment confirmation, mortgage correspondence, or insurance policy paperwork will explicitly name the entity and usually include the official contact information.

Official corporate websites are the primary verification source. For example, Encompass Health’s corporate site is at https://www.encompasshealth.com; Encompass as part of ICE’s mortgage platform is referenced at https://www.icemortgagetech.com (look for the Encompass product pages or your lender’s Encompass-hosted portal). If you have an account portal or welcome email, that portal’s “Contact Us” area should contain the verified telephone number. Always prefer the number shown in your personalized portal or on an original statement mailed to you over numbers found via a generic web search.

How to verify a customer service telephone number and avoid scams

Before calling, validate the number on at least two independent, authoritative sources: the company’s secure (HTTPS) website, your account portal or printed correspondence, and any regulatory filings or corporate directories. Look at the phone number’s context on the website—legitimate corporate contact pages will include a physical headquarters address, hours of operation, and often a corporate registration number. If the number appears only in a third-party listing (e.g., an unverified online directory) treat it with caution.

When you call, verify the agent’s identity by asking for their full name, employee ID, and the department they represent. Do not provide full Social Security numbers, bank account numbers, or full credit card numbers over the phone unless you initiated the call via a verified portal and the agent authenticates you via previously agreed security questions. If an agent asks for unusual remote-access software or immediate payment via a gift card, terminate the call and report the attempt to the company’s fraud team and to the relevant regulator (state insurance commissioner, CFPB for mortgages, or the FTC for consumer scams).

Prepare for the call: documents, expected metrics, and common fees

Having the right documents ready reduces call time and raises first-call resolution probability. Prepare these items: account number or policy number, last transaction date and amount, date of birth and last four of SSN (only if required), relevant invoice or statement, and any error screenshots or email threads. Also note the timezone and the specific outcome you want (refund, corrected statement, appointment change, escalation to collections team). A typical contact-center interaction for account maintenance or billing takes 6–15 minutes; technical support or research requests can take 15–45 minutes plus potential back-office follow-up of 1–5 business days.

Be aware of potential fees and timelines. Routine document reprints, expedited shipping, or lien releases commonly incur administrative charges in many industries—expect a range of $10–$50 for routine reprints in insurance/mortgage contexts, and $25–$125 for overnight courier or expedited legal documents depending on service level and jurisdiction. The agent should disclose fees before processing any charge. If fees are not disclosed, request a manager or a written fee disclosure emailed to your verified account address.

• Call checklist (pack this for every call): account/policy/loan number, billing address, last payment amount and date, two forms of ID (DOB + last 4 SSN or driver’s license), a clear statement of the desired outcome, screenshots/PDFs of supporting evidence, preferred contact method for follow-up, and notes with date/time prefilled for logging the call.

Sample call script and escalation phrasing

Open clearly and control scope: “Hello, my name is Jane Smith, account number 12345678. I’m calling about a billing charge posted on 08/15/2025 for $372.50 that I believe is incorrect; I have a screenshot of the invoice and my payment confirmation. I need either a corrected invoice or a refund. Can you confirm your name and provide a reference number for this call?” That script sets expectations and immediately creates a recordable objective the representative must address.

If the front-line agent can’t resolve the issue, escalate using this phrasing: “I appreciate your help. Based on your timeline, this requires escalation. Please transfer me to a supervisor or to the disputes/complaints team, and create a written incident/ticket with an SLA of 3 business days for resolution. I need the ticket number emailed to my registered address.” If escalation fails, note the reference number, time, and employee details; then follow up in writing via secure portal and, if necessary, file a complaint with the industry regulator (state insurance department, CFPB, or state health department).

Alternative contact channels, hours, and accessibility

Most Encompass entities provide multiple contact channels: phone, secure web portal, in-app messaging, email, and sometimes live chat. For healthcare scheduling and billing, centers commonly operate Monday–Friday 8:00–17:00 local time with limited weekend phone coverage; mortgage/enterprise software support often offers extended hours and 24/7 critical-issue hotlines for uptime events. Check the company’s “Contact Hours” section—if 24/7 support exists, a dedicated critical incident number or escalation contact will be shown.

Accessibility services (TTY/TTD, language interpretation) should be offered on request. Ask for alternative formats or interpreter services at the start of the call if required. If you need written confirmation or contractual amendments, insist on receiving those via your account’s secure message center or via a signed PDF sent to your verified email address to ensure you have an auditable record.

Final practical tips: save verified numbers and portal links in your password manager or CRM, record the date/time and reference number for every call, and insist on email confirmation for any fee, refund, or policy change. When in doubt, cross-check the number on your most recent official statement and the company’s secure website; if a number looks unfamiliar, don’t call it—open a secure message in your account portal instead.

What insurance company is Encompass?

Encompass Insurance Company is a subsidiary of Allstate Corporation and is one of the largest personal property and casualty insurance brands sold through a network of more than 6,500 independent agent locations across the United States.

Is Encompass a good car insurance company?

Encompass earned 4 stars out of 5 for overall performance. NerdWallet’s ratings are determined by our editorial team. The scoring formula takes into account consumer experience, complaint data from the National Association of Insurance Commissioners and financial strength ratings.

Is Encompass insurance expensive?

The average cost of Encompass car insurance is $1,137 per year for minimum coverage and $3,053 for full coverage.

Who bought out Encompass insurance?

An AI Overview is not available for this searchCan’t generate an AI overview right now. Try again later.AI Overview Encompass Insurance is owned by the Allstate Corporation. Allstate acquired the personal lines insurance business that included the Encompass brand in 2000, making Encompass a wholly-owned subsidiary of Allstate.
  Details of the Acquisition

• Date: Allstate purchased the personal lines insurance business from CNA Financial in the year 2000. 
• Parent Company: Encompass now operates as a subsidiary of the larger Allstate Corporation. 
• Historical Context: The acquisition allowed Allstate to expand its offerings and customer base, integrating Encompass into its operations. The Encompass brand itself traces its roots back further, with the policy package originating in 1897. 

AI responses may include mistakes. For financial advice, consult a professional. Learn moreAbout Encompass1999-2000. Illinois-based Allstate Insurance Company purchases personal lines insurance business from CNA and introduces the Encom…Encompass InsuranceEncompass Insurance Company – WikipediaEncompass Insurance Company is a subsidiary of Allstate Corporation and is one of the largest personal property and casualty insur…Wikipedia(function(){
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What is the 1 800 number for encompass insurance?

1-800-262-9262
Contact us at 1-800-262-9262 to learn more.

What is the phone number for insurance house 24 hour customer service?

All other inquires, please or call us at 1-800-282-7024.