Emma customer service number — how to find and use it correctly

Overview: which “Emma” are you calling?

When users search for “Emma customer service number” the first important step is to identify the correct company. “Emma” is a brand name used by multiple unrelated firms — most commonly Emma Sleep (mattress & sleep products) and Emma (email marketing / SaaS). The support channels, hours, policies and legal protections differ significantly between them, so calling the wrong number wastes time and can lead to incorrect information about warranties, returns or billing.

Always confirm the product or service on hand (mattress, bedding, email account, billing invoice) and then use the official company website for contact details. The safest practice is to locate the contact page on the official domain (for example, emma-sleep.com for the mattress brand) and use the phone number shown there for your country and language.

Where Emma Sleep (mattress) lists official numbers and what to expect

Emma Sleep, headquartered in Germany and founded in 2015, operates country-specific stores and support centers across North America, Europe, and Australia. Their global portal is https://www.emma-sleep.com — from that domain you must select your country/region (flag or dropdown) to see the localized Contact / Help pages where the official customer service phone number, live chat and email contact are listed. These localized pages also show shipping times, trial periods and warranty conditions that apply in your market.

Typical service details you should verify on the Emma Sleep contact page: trial length (commonly a 100-night trial in many markets), warranty term (commonly 10 years for mattresses), return shipping policy (often free within the trial period), and the official returns process (authorization number or returns portal). When you call, expect the support team to ask for order number, delivery address, mattress model and purchase date — have those ready to shorten handling time.

Emma (email marketing / SaaS): where to find support contact info

The Emma email marketing platform (often accessed through an account dashboard) provides support for account management, deliverability, API keys and billing. Official support channels and phone availability vary by plan: free or entry-level plans may be limited to email and knowledge-base support, while premium/enterprise customers typically have phone and account-manager access. Sign into your account at the platform’s official domain (check your billing invoice for the exact domain) and look for “Support,” “Contact,” or “Help” in the dashboard to reveal the phone number or request a call-back if included in your plan.

SaaS phone support is often gated behind authentication to protect account privacy — the agent will verify email on file, account owner name and recent activity. If you are an administrator, enable multi-factor authentication or have a temporary support code ready if the system uses one for phone verification.

How to reliably find the correct phone number

Steps to locate an accurate Emma customer service number for your situation: (1) open the official brand domain (emma-sleep.com for mattresses, or the domain shown on your account/receipt for email-SaaS), (2) select your country/region or sign in, (3) navigate to Help / Contact / Customer Service pages where localized phone numbers and hours of operation are displayed. Do not rely on third-party directories or unverified social posts for numbers — those are often outdated.

If you cannot access the website, use verified social channels (official Twitter/X, Facebook or LinkedIn company pages) where the company will usually link to their contact resources. For safety, avoid calling numbers in random online forums that claim to be “hotlines” unless they are confirmed by the official site or your invoice.

• Essential information to have before calling: order/ invoice number, full name on the order, delivery address, email associated with the account, purchase date, serial/model name of the product, and photos (for damaged goods). Having this reduces call time from many minutes to typically under 10–12 minutes for common issues.
• When calling international numbers from abroad, use the country-specific page to get a local toll-free number or use the global contact form — international call rates can be expensive and some markets offer toll-free alternatives, callback requests or live chat to avoid charges.

Escalation, refunds and legal timelines

Understand standard timelines before you call: many consumer jurisdictions and Emma Sleep’s published policies allow a 100-night trial window to test a mattress, while manufacturer warranties commonly run 10 years, covering defects in materials and workmanship. Refunds under the trial are usually processed after pickup or return authorization and can take 7–21 business days to appear on your original payment method, depending on banks and card providers.

If you need to escalate a case (warranty dispute, long delay, damaged shipment), use a tiered approach: (1) ask for supervisor escalation during the call, (2) request written confirmation by email with a reference number, (3) if unresolved after 14–28 days, lodge a formal complaint through the company’s complaints channel or regulator (consumer protection agency, payment processor dispute). Keep copies of all correspondence and screenshots of chat sessions for evidence.

Practical call script and tips

Open the call with concise facts: “Hello — my name is [Full Name], order #[Order Number], purchased on [Date], I am calling about [issue: delivery/damage/return/warranty].” State the desired outcome (refund, replacement, return pickup) within the first 30 seconds. If the agent requests additional verification, provide it promptly and request the case reference number before ending the call.

If the issue is time-sensitive (delivery deadline, health-related product defect), ask for an expedited handling code and estimated resolution SLA in hours/days. Note the agent’s name, time of call and the confirmation/reference number — this accelerates follow-up and is useful if you must escalate to a manager or an external dispute body.

How do I contact Emma customer service?

Contact

1. Call Us. we’re here to answer all things sleep.
2. WhatsApp. Chat with us on Whatsapp. +91 8130 790 022.
3. Email us. Drop us an email.

How to contact Emma Mattress by phone?

Would you like to talk to us? Before contacting us, check our FAQ page – maybe your question has already been answered. If you cannot find the answer you’re looking for, you can contact us, via the chat function on the right or by phone from Monday to Friday between 9 am and 6 pm at +44 300 131 3019.

How do I contact Emma Supplement?

Fill out the form below or call 319 -377-5125 between 8-5pm Central Time US. Or In your EMMA* mobile app: Press the “3-Line Menu Icon” on top left corner and Select “Contact Us” > Fill Out Form > Press Send.

How do I reach out to Emma?

You can typically find this option in the app or platform’s menu or under the well-being category. Click on the “Emma” feature to begin. Emma is your virtual well-being assistant and is available to respond to you 24 hours a day, seven days a week.

How do I contact my Emma?

It’s easy to reach the Emma Support Team
Simply look at the bottom right corner of this or any page and you’ll find a handy icon that says Get Support which you can click on. Doing so will launch a friendly virtual assistant (aptly named Emma) that is AI-powered and designed to quickly help you out.

Can I get a refund from Emma?

Refunds can be processed within 14 days from the purchase; if you have started a 7-day trial on any of our plans, this gives you 21 days to make a purchase decision.