EKWB customer service number — complete guide for fast, effective support

Overview: does EKWB publish a single customer service phone number?

EKWB (EK Water Blocks) is a specialist manufacturer of liquid-cooling components for PCs and industrial applications. Unlike large electronics retailers that maintain a single global hotline, EKWB structures customer support around an online, ticket-driven model and regional distributors. This means there is no universally applicable single customer service number you can call for every issue worldwide; instead, EKWB prioritizes traceable tickets, warranty registrations and reseller-assisted phone support.

For authoritative contact points, always start at the official pages: https://www.ekwb.com and the company contact/support pages (see https://www.ekwb.com/contact or the Support link in the site footer). Using the official portal ensures you hit the correct queue (technical support, RMA, or sales) and preserves timestamps and order references that are critical for warranty claims.

How to reach EKWB: channels, when to use each, and what to expect

Primary support channel: the EKWB online ticket/support portal. Submit a ticket for technical problems, RMA/warranty requests, DOA claims, or missing shipment inquiries. Tickets provide a record of communication and are required for most warranty actions. Typical initial response times from EKWB technical staff are 24–72 business hours; responses can be longer during product launches or holiday periods.

Secondary channels: resellers and regional distributors. If you purchased through an authorized reseller (Newegg, Amazon, Scan UK, Caseking, etc.), those vendors often offer phone support and can handle RMA routing on your behalf — this is frequently the fastest route for urgent replacements because resellers can issue a return authorization more rapidly than manufacturer intake in some cases. Business-to-business (B2B) or large-volume customers should use the sales/business contact listed on EKWB’s site to obtain direct account management and, where available, phone-based support.

Checklist: information to have ready before contacting EKWB

• Order number and date of purchase (invoice or proof of purchase). EKWB and resellers require this for warranty verification.
• Product model and serial number (if present). For example: EK-Quantum Vector RTX 3080 D-RGB — include full SKU.
• High-resolution photos and short diagnostic video showing the fault, connection method, and system configuration (CPU, GPU, PSU wattage, tubing, fittings).
• System specifications: motherboard, PSU model and wattage, GPU model, coolant used (distilled water, premix, or concentrated coolant), loop configuration, and ambient temperature.
• Steps already taken to troubleshoot (e.g., leak isolation, component swaps, pressure test results, coolant flow rate). This avoids repetitive checks and accelerates technical triage.

RMA and warranty: process, timelines, and likely costs

EKWB’s RMA process is coordinated through the online support portal. After you submit a ticket and EKWB confirms a warranty-eligible defect, they will issue an RMA number and give instructions for return shipping. For products purchased from an authorized reseller, the reseller may handle returns directly and issue a replacement faster in some regions.

Typical timelines: initial diagnosis 1–3 business days; RMA authorization 2–7 business days after diagnosis (dependent on evidence supplied); exchange or repair turnaround commonly 7–21 calendar days once the unit is received at the service center, though complex repairs or parts backorders can extend this. Shipping times vary by region — domestic within the EU often 2–5 business days, international shipments 7–14 business days depending on customs and courier speed.

Step-by-step RMA checklist for fastest resolution

• Open a support ticket and attach photos/videos + proof of purchase. Wait for an RMA authorization number — do not ship before you receive this number.
• Follow packaging instructions exactly: drain coolant, clean residual fluid, use original packaging if possible. Include the RMA form inside the return parcel with your contact info and RMA number clearly visible.
• Ship via tracked courier and keep tracking number. Provide tracking to EKWB in the ticket. For international shipments, include any required customs paperwork and mark returns as “Returned Goods” to avoid unexpected duties where applicable.

Escalation, timelines and practical tips to speed up phone or live assistance

If you require immediate phone support (for example, a critical server-pool outage or an imminent live event), escalate via the reseller who sold the part — resellers frequently have priority lines to manufacturer technical teams. When contacting EKWB, state the ticket number, summarize the urgency (impact, number of affected systems), and attach clear evidence. Well-documented tickets lead to faster escalations.

Keep expectations realistic: many technical support teams prioritize safety (avoid leak-related damage), warranty validation, and reproducibility. If an expedited physical replacement is needed, be prepared to pay for expedited shipping or temporary replacement units through authorized resellers — typical expedited courier costs vary but plan for $30–$120 depending on weight and distance for international express shipping.

Final practical recommendations

Record everything: order numbers, serials, ticket IDs, and tracking numbers. Back up relevant system configurations and isolate affected hardware to prevent collateral damage. If you are a frequent builder or run a business using EKWB products, register products (when the site offers registration) and purchase from authorized dealers to preserve full warranty coverage. Bookmark https://www.ekwb.com/contact and the support portal for the fastest path to official help.

When in doubt, use the online ticket system as your primary channel and use reseller phone support only when speed is critical. This combined approach minimizes downtime and maximizes the chance of an efficient, documented resolution.

Where is EKWB located?

Komenda , Slovenia

Who is the CEO of EKWB?

Edvard König – EK Founder, CEO at EKWB, Director for industrial Design at LM TEK | LinkedIn.

What is the return policy for EKWB?

LM TEK Webstore Return Instructions. If you bought your Product from our Webstore at www.ekwb.com, and you are not satisfied with your purchase within 30 days of receipt, you can return it following the procedure described in Warranty Replacement Service Instructions below.

Has EKWB gone out of business?

EK remains operational, and we are determined to continue delivering the exceptional quality and innovations we are known for. We are navigating through this tough time, and I firmly believe we are emerging stronger. To our community: We ask for your continued patience and support as we work through these challenges.

Is water cooling the future?

Increasingly, industry leaders are turning to liquid cooling – a technology once considered niche – to meet the surging demand for power, performance, and sustainability.

Is EKWB going out of business in 2025?

Constraints. We remain fully committed to gamers modders. And professional users and are looking forward to connecting with many of you at the CES. 2025.