Edikted customer service telephone number (USA) — expert guide

Short answer and important caveat

If you are searching specifically for the Edikted customer service telephone number for the United States, you should first verify the contact information on the retailer’s official channels. I cannot responsibly invent or assert a single phone number as definitive; online-only boutiques and fast-fashion brands frequently change phone lines, outsource support, or move to email/chat-first models. Relying on an unverified number can waste time or expose you to scams.

Below I provide a step-by-step process to locate the official number quickly, best practices for contacting support, what information to have ready, escalation options if you can’t get resolution, and sample scripts you can use when you do speak to an agent.

How to locate the official Edikted customer service phone number (USA)

Start with the retailer’s verified digital assets: the order confirmation email you received when you purchased, the “Contact” or “Help/Support” page on the store website, and the official social profiles (Instagram, Facebook, TikTok). Companies almost always publish their primary support phone or a “click-to-chat” widget in those places. If an order was placed through a marketplace (e.g., Amazon, eBay), check the marketplace order page for the seller’s contact link.

If you do not find a telephone number, look for an official support email address or ticket portal — many boutiques route all inquiries through a ticketing system (response windows commonly 24–72 hours). Always verify the domain of the contact (for example, emails from @edikted.com or support forms on edikted.com) before sharing personal or payment details.

• Quick search checklist: check (1) order confirmation email, (2) store Help/Contact page on the official domain, (3) company profile on Google Business/Maps, (4) official social media bios (link-in-bio often points to support), (5) marketplace seller contact if purchased through a third party.

When to call vs. use email/chat — practical guidance

Call customer service when the issue is time-sensitive and requires immediate confirmation: lost shipments confirmed as “delivered,” urgent billing reversals, or when a live agent is needed to escalate an issue to shipping carriers (USPS, UPS, FedEx). For problems that need documentation (returns, refund requests, size disputes), email or a ticket system is better because it creates a written trail you can reference; expect 24–72 hour response windows for boutique retailers.

For shipping carrier interventions, you often need to contact the carrier directly as well. Useful carrier numbers in the USA: USPS 1-800-275-8777 (1-800-ASK-USPS), UPS 1-800-742-5877 (1-800-PICK-UPS), FedEx 1-800-463-3339. If Edikted’s support asks for carrier claim numbers, having the tracking number and delivery timestamps on hand will speed resolution.

What to have ready before calling or writing

Prepare these key items to make your contact efficient. Agents typically ask for order number, date of purchase, shipping address, SKU or item description, payment method last four digits, and photo evidence for damaged or incorrect items. Having this information cuts hold time and reduces back-and-forth.

• Essential checklist: order number (e.g., ORD-1234567), purchase date, item SKU or product link, photo(s) of damage or sizing tag, payment method last 4 digits, shipping tracking number, and screenshots of the website listing if the price or description was misleading.

Refunds, returns and expected timelines

Many small apparel retailers operate a 14–30 day return window for unworn items with tags; confirm the precise policy on the seller’s returns page. Refunds processed to a credit card typically take 5–10 business days to post after the merchant issues them, while PayPal refunds often appear within 3–5 business days. If the merchant claims they issued a refund and you don’t see it after the expected window, contact your card issuer — chargeback windows commonly run 60–120 days depending on the bank and card network.

If the issue is a lost shipment marked delivered, initiate a claim with the shipping carrier immediately (carriers often require a claim within 30–60 days of delivery). Document timestamps and any correspondence with the merchant; documented escalation steps significantly improve the outcome when you open disputes with payment providers.

Escalation options if you can’t get a resolution

If direct contact fails, escalate systematically: (1) request to speak with a supervisor or ask for a case number, (2) file a formal written complaint via email or the merchant’s ticket system so you have a paper trail, (3) open a dispute with your payment provider (credit card company or PayPal), and (4) if there is suspected fraudulent activity, file a complaint with the Federal Trade Commission at 1-877-FTC-HELP (1-877-382-4357) or via ftc.gov/complaint.

For non-resolution of legitimate claims, you can also check the merchant’s Better Business Bureau profile and submit a BBB complaint. In extreme cases where many customers are affected, state consumer protection offices (each state has a consumer affairs division) and small-claims court are additional paths; each has its own filing limits (small claims typically $2,500–$10,000 depending on the state).

Sample call/email script (concise, use-ready)

Phone opener: “Hello, my name is [Full Name]. My order number is [ORD-1234567], placed on [Date]. The item [SKU/Name] arrived damaged/missing and I need a refund or replacement. Can you provide a case number and expected resolution time in writing?”

Email template (subject line: Order ORD-1234567 — Damaged Item / Request Refund): “Hello Edikted Support — I received order ORD-1234567 on [Date]. The [product name] is damaged (attached photos). Please advise the return shipping address and confirm whether you will issue a refund or replacement. I request a written response within 48 hours and a case/reference number for follow-up.”

Is Edikted a Chinese company?

Edikted is based in the United States, with its headquarters in Los Angeles, California.

Who is the owner of Edikted?

An AI Overview is not available for this searchCan’t generate an AI overview right now. Try again later.AI Overview Edikted was founded by Dedy Shwartzberg and Zvika Alon, with Dedy Shwartzberg serving as the Chief Executive Officer and Co-Founder, and Zvika Alon as Co-Founder. They are the same founding team behind the successful fashion brand Adika.  Key Individuals

• Dedy Shwartzberg: The CEO and a Co-Founder of Edikted, who previously served as the CEO and Founder of Adika Style. 
• Zvika Alon: A Co-Founder of Edikted. 

AI responses may include mistakes. Learn moreEdikted | LinkedInAbout us. Our story began when a group of like-minded, fashion-forward thinkers came together and collectively identified a need t…LinkedIn · EdiktedDedy Shwartzberg – Chief Executive Officer and Founder @ EdiktedDedy Shwartzberg is the Chief Executive Officer and Founder of Edikted. He was a Founder and CEO at Adika Style. He attended The H…Crunchbase(function(){
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Does Edikted refund lost packages?

After 10 days have passed since the last tracking update (or 14 days for shipments to Hawaii, Puerto Rico, and Alaska), if no delivery or update has been made, we will consider the package ‘Lost’ and will assist with tracking it (if possible), replacing it, or issuing a refund.

Is Edikted in the US?

🌍 Worldwide Shipping. 🛍️ Visit Us IRL: 📍NY 📍CA 📍MN 📍FL. 💖 Now Open @ Town Center Boca Raton!

How to contact Edikted?

Feel free to reach out to us at [email protected] or via the contact us page on our website. Where is my order? As soon as your order ships, you’ll receive a shipping confirmation email with your tracking info so you can keep tabs on the delivery status.

How to get an Edikted refund?

1. You can return items purchased online or in-store to any of our locations within 30 days of the purchase date. In-Store Purchases: Please return items bought in-store to one of our stores, as they cannot be returned online.
2. Refunds will be processed back to the original payment method.