EcoWater Customer Service — Complete, Practical Guide

How to contact EcoWater efficiently

EcoWater Systems maintains multiple customer-contact channels: an official website with a dealer locator, an online support portal for product registration and warranty claims, and phone support routed through authorized dealers. The most reliable starting point is the company website (https://www.ecowatersystems.com) where you can use the “Find a Dealer” tool to get a local office address and direct phone number. For online account tasks—warranty registration, replacement part orders, and service-ticket tracking—use the support section at https://www.ecowatersystems.com/support.

When you call, expect to be routed first to the dealer who sold or services your unit. For problems outside dealer hours, use the website contact form or the email address shown on your dealer page; many dealers reply within 24–48 hours. If you need manufacturer-level escalation (e.g., unresolved warranty disputes), request the EcoWater national support case number from your dealer and follow up through the support portal so there is a written record.

Warranty registration and documentation

Register your EcoWater system within 30–90 days of installation to maximize warranty benefits; many manufacturers state a 30–60 day registration window to qualify for extended coverage. Typical water-treatment warranties in the industry (and commonly offered by EcoWater dealers) are: a 10-year limited warranty on pressure vessels/tanks, 1–5 years on electronic control valves depending on model, and 1 year on labor unless extended by dealer agreements. Always obtain a written warranty certificate from your dealer that lists what parts and labor are covered and for how long.

Keep these documents in your file: the exact model number and serial number from the valve or controller, the dealer invoice with purchase and installation dates, water test results (hardness in grains per gallon, gpg), and photos of the system and installation. These items speed claims and service calls; warranty claims are routinely denied if proof of purchase or installation by an authorized dealer is missing.

Typical service, maintenance, parts, and pricing

Costs vary by region and system size. Typical price ranges you should expect (U.S. national averages as of 2025): new whole-house softener systems $1,200–$3,500 installed; reverse-osmosis systems for drinking water $400–$1,200; routine service calls $80–$150 for diagnostics (first hour) plus $60–$120 per additional hour; cartridge and membrane replacements $30–$250 depending on type. Salt for softeners costs roughly $5–$15 per 40 lb bag; annual salt consumption for a family of four is commonly 200–500 lb, or $25–$135 per year.

Planned maintenance extends system life and avoids emergency calls. Recommended schedule: check salt level monthly, visually inspect brine and resin tanks quarterly, sanitize and clean every 12–24 months, and replace RO membranes every 2–5 years based on feed-water quality. Keep a maintenance log with dates, parts replaced (part numbers), and the technician’s name—this is useful for warranty compliance and resale value.

Troubleshooting common issues before contacting support

Many customer-service calls are resolved quickly if you collect a few data points first. Check for salt bridges (a hard crust in the brine tank), stagnant brine, or low salt level; confirm the control valve displays power and the current time; note water pressure at a tap (normal household pressure is ~40–60 psi). For hardness complaints, measure actual hardness with a test strip or kit—values above 7 gpg are commonly felt as “hard” water.

If an electronic error code appears on the controller, record the exact code and the behavior (e.g., “no regeneration,” “stuck in regen,” or “low flow”). Photographs of the controller label, serial number, and installation plumbing accelerate diagnosis. When you contact support, provide: model and serial number, purchase date, recent service history, hardness test result in gpg, and photos—this reduces average troubleshooting time from 30 minutes to under 10 minutes.

What to provide when contacting support

• Model number and serial number (exactly as on the unit label).
• Date of purchase and installer/dealer name with invoice number.
• Recent water-quality test: hardness in grains per gallon (gpg), iron in ppm if present.
• Photos of the unit, valve display (error codes), plumbing connections, and brine tank interior.
• Measured water pressure at an indoor tap (psi) and typical flow rate if possible (gallons per minute).
• A concise description of the problem and the exact steps you’ve already taken to troubleshoot.

Escalation, refunds, and consumer protection

Begin with your selling dealer for service and warranty work—dealers are contractually responsible for initial service in most dealer-manufacturer systems. If the dealer cannot resolve the matter within a reasonable timeframe (commonly 14–30 days for parts replacement), escalate to EcoWater’s national support through the website or request a manufacturer case number from your dealer. Keep all correspondence and dates; this documentation is crucial if you later pursue dispute resolution.

If escalation fails, consumer-protection options include filing a complaint with the Better Business Bureau, contacting your state attorney general’s consumer protection division, or using small-claims court for monetary disputes under your local jurisdictional limits (often $2,500–$10,000). For warranty interpretation or denied claims, ask for a written denial that cites the specific contract clause—this clarifies next steps and strengthens your position for arbitration or mediation if necessary.

What is the warranty on the EcoWater system water softener?

An EcoWater softener is a long-term investment, and we’re proud of that. All of our products come with a five-year parts and labour warranty with no catch.

Does Warren Buffett own EcoWater?

Today, EcoWater is a member company of The Marmon Group, a subsidiary of the Berkshire Hathaway Company, owned by Warren Buffett. Since Lyndsay’s first patent, EcoWater has been setting the standard for the entire industry, creating quality water treatment products for both residential and commercial use.

Is EcoWater a good brand?

Ecowater is hands down the best water treatment system I have ever used. YES, it is an investment but I have spent way more money purchasing dingy filters that only last 1-3 years max before I have to buy another. If you’re looking for a whole home filter this is definitely the brand to go with you can thank me later!

How long do EcoWater Systems last?

An EcoWater softener is a long term investment and can last up to 15 years and more.

Is EcoWater still in business?

Since our founder’s first patent in 1925, EcoWater has been dedicated to solving the challenges facing residential and commercial water supplies. Today, we continue to set the standard for the entire industry.

How do I contact echo water?

1(855-)737-1114 Call us! We are Open from 9AM – 5PM Monday – Friday MST.