E‑ZPass Virginia — Customer Service Number and Complete Contact Guide

Quick contact details and verification

If you need to contact E‑ZPass Virginia customer service, the primary toll‑free number is 1‑877‑762‑7824. This line is the recommended first point of contact for account questions, toll disputes, transponder replacement and billing inquiries. For customers who are deaf or hard of hearing, use TTY 711. Always verify hours and any temporary service changes at the official website: https://www.ezpassva.com.

For agency oversight and escalations, the Virginia Department of Transportation (VDOT) maintains its headquarters at 1401 E. Broad Street, Richmond, VA 23219. If you need written correspondence or certified mail related to appeals or legal notices, check the exact mailing address listed on ezpassva.com to ensure you use the correct P.O. Box or enforcement address — these postal destinations can change and must match the current billing/enforcement contact.

What E‑ZPass Virginia customer service can and cannot do

Customer service will: create or close accounts; process payments and refunds; replace transponders (lost, damaged, or transferred vehicles); set or change automatic replenishment amounts; explain posted toll transactions; and initiate toll dispute investigations. They can also place holds on an account if you believe unauthorized charges occurred and can provide detailed tolling histories — typically showing the last 30–180 days of transits depending on the request.

What they generally cannot do over a single phone call: immediately waive tolls in bulk without review, decide final outcomes on enforcement notices (some require formal written appeal), or override law enforcement requests. Complex appeals, evidence submission (photos, GPS tracks), or requests to remove civil penalties typically require signing forms and follow a documented dispute process, which customer service will explain and initiate.

Practical steps when you call (how to get resolution faster)

Before you call 1‑877‑762‑7824, have these items at hand: your E‑ZPass account number (10–13 digits), license plate number, vehicle make/model/year, last four digits of the payment card on file, and dates/times of disputed transactions. If you are calling about a notice or invoice, read the notice number and the invoice or notice date; these speed up routing within the customer service menu and reduce call transfers.

Expect routine call center hold times to vary by season and incidents. Typical business hours are Monday–Friday; many centers operate 8:00 AM–6:00 PM Eastern, but some services are 24/7 automated for payments and account updates. If wait times are long, use ezpassva.com to submit an online dispute, upload supporting documentation, or pay an invoice directly to avoid penalties. Keep a record of the representative’s name and the case/reference number given during the call.

Online account management, payments, and common fees

The online portal at https://www.ezpassva.com and the “My Account” section are where most customers handle day‑to‑day tasks: add or remove vehicles, change credit cards, set auto‑replenish thresholds, and view transaction detail. Typical auto‑replenish thresholds offered are $10, $20, $35 or a custom amount — choosing $35 reduces the chance of low‑balance violations on frequent commuters.

Fee structure you should expect: the transponder itself may be free or require a refundable deposit (commonly $10–$25 depending on promotions and transponder type); unpaid tolls can generate administrative fees and civil penalties if not addressed within the stated window on a notice. Exact costs and timelines for notices, civil penalties and enforcement are published on the official website and in customer account terms — always confirm current rates there to avoid surprises.

Disputes, violations and appeals — step‑by‑step

If you receive an unpaid toll notice or civil penalty, start by reviewing the detailed transaction history in your account. Gather evidence: toll lane images, rental agreements (if the vehicle was rented), photos showing license plate or toll tag placement, and any GPS logs. Submit this evidence through the online dispute form or the paper appeal instructions provided on the notice — online submissions are processed faster in most programs.

After submission, customer service will assign a case number and provide an estimated response time (commonly 10–45 business days). Keep copies of all correspondence and note deadlines — missing the appeal window can convert a notice into an enforced civil judgment with additional fees. If the initial decision is unfavorable, the notice will explain the next level of appeal or administrative hearing and the specific address or portal to submit further documentation.

Most useful phone/menu options and documents to have ready

• Phone menu shortcuts: Press 1 for account balance/payments, 2 for transponder issues/replacements, 3 for violations/disputes, 4 for enrollment and rates — check the recorded menu for exact options when you call 1‑877‑762‑7824.
• Documents to have ready: account number, license plate number, vehicle title or rental agreement if applicable, dates/times of travel, last four digits of payment card, and a photo of the transponder placement if you claim it was not read by a gantry.

Why is my E-ZPass not working in Virginia?

Some few reasons why your transponder may not be working properly are: Your account is out of funds. Your transponder’s battery is running low. Your transponder is improperly mounted.

How do I contact VA Tolls customer service?

For toll billing questions, please visit Virginia E-ZPass or call 877-762-7824. For other questions or comments about the 66 Express Lanes Inside the Beltway, email [email protected].

What number is 844-826-8400?

Toll Payer Advocate. 2. When did you last contact the E-ZPass NY Customer Service Center (800 333-8655 or www.e-zpassny.com) or the Tolls by Mail Customer Service Center (844 826-8400 or www.tollsbymailny.com) about this toll issue?

How do I contact EPASS customer service?

Get Support
If you are in need of urgent support, call 1-888-629-4218. Fields marked with an asterisk (*) are required. See our Privacy Policy.

How do I contact the E-ZPass customer service center in Virginia?

1-877-762-7824
You can also call our main Customer Service Center at 1-877-762-7824 (1-800-828-1120 for TTY users) Monday through Friday between 7:00 am and 7:00 pm (excluding state and federal holidays) to request a transponder.

How do I contact E-ZPass?

‼️ STAY ALERT AND CHECK THE ADDRESS! E-ZPass or Tolls By Mail WILL NEVER send a text or email requesting sensitive personal information. If in doubt, call E-ZPass at 1-800-333-8655 or Tolls by Mail at 1-844-826-8400 – or email: [email protected] for assistance. For more, go to http://thruway.ny.gov.