E‑ZPass Maryland — Customer Service Number and Practical Guide

Primary Contact Information and Official Resources

If you need direct help with an E‑ZPass account in Maryland, the primary toll‑free customer service number is 1‑888‑321‑6824 (E‑ZPass MD). This line connects you to automated account services 24/7 and to live representatives for transactional and billing issues during published customer‑service hours. For the most current hours, emergency notices, and system alerts, consult the official site at https://www.ezpassmd.com or the Maryland Transportation Authority at https://mdta.maryland.gov.

For written correspondence or submitted documentation related to disputes, transponder returns, or mailed applications use the Maryland Transportation Authority headquarters address: Maryland Transportation Authority, 2310 Broening Highway, Baltimore, MD 21224. If you prefer digital service, the EZPass MD website provides secure account login, real‑time balance, statements, dispute submission forms, and transponder order/replace options — a faster route for many routine actions than waiting on the phone.

What to Expect When You Call

An E‑ZPass MD call typically begins with an automated menu that can handle balance inquiries, recent activity, and payments. If you want a human agent, have your account number or transponder serial number ready — this speeds authentication and shortens hold time. Agents will also ask for identifying details such as the vehicle license‑plate number on file, billing ZIP code, and the last four digits of the primary account holder’s Social Security number or a PIN, depending on the verification method used.

Use phone contact for urgent items (e.g., suspected account compromise, immediate payment posting, or inbound violation notices). For non‑urgent tasks — address changes, adding vehicles, or setting up permanent replenishment — the secure online portal is recommended because changes apply immediately to toll processing and create a written audit trail you can download or print.

Common Problems and How Customer Service Resolves Them

Lost or malfunctioning transponders are the most frequent reasons Maryland customers call. Customer service will deactivate a lost transponder to avoid unauthorized charges, then guide you through ordering a replacement. Typical turnaround for a mailed replacement is 3–7 business days if standard shipping is used; expedited shipping options may be available for an extra fee. If you receive unexpected or duplicate charges, agents can perform a preliminary balance review on the call and advise on documentation needed to escalate to a formal dispute.

For billing disputes and violation notices, E‑ZPass MD requires a written or online dispute submission with supporting evidence — photos, toll notices, rental agreements, or proof of payment. Most routine disputes are resolved in 2–6 weeks; complex investigations (multi‑agency tolling or out‑of‑state plate transfers) can take longer. Always ask for a case or reference number when you finish the call so you can follow up efficiently.

Key Documents and Information to Have Ready (High‑Value Checklist)

• Account number and transponder serial (on the transponder face or your account page).
• Vehicle license plate number, state of registration, and vehicle make/model/year.
• Violation or toll notice number (if disputing a notice) and date/time/location of the toll event.
• Photographic evidence (plate photos), rental car agreement, or other proof used to support disputes.
• Preferred contact info (email and daytime phone) and a copy of government ID when required.

Fees, Payments and Account Management Details

E‑ZPass MD accepts multiple payment methods: credit/debit card, electronic bank transfer (ACH), and prepayment/auto‑replenishment options through the online portal. If you maintain an auto‑replenish threshold (common thresholds range from $10–$35 depending on program settings), the system automatically adds funds when your balance drops below the set point. Log in to the site to see current balance thresholds and to change payment methods; changes are effective immediately for future transactions.

Refunds for account credits or deactivated transponders are processed according to the MDTA’s policy and typically take several business days to a few weeks, depending on whether the refund is issued as a credit, check, or back to the original payment method. For large account credits or suspected billing errors, ask the agent for an estimated timeline and method of refund before ending the call.

Appeals, Violations and Escalation Paths

If you receive a civil penalty or violation and believe it’s incorrect, start by calling 1‑888‑321‑6824 to get the violation details and the dispute process. Then submit a formal appeal via the online dispute form or by mail with the supporting documents referenced above. Keep copies of everything — appeals will be entered into a case system and assigned a reference number; this number is essential for subsequent follow‑up.

If you do not receive a satisfactory resolution from regular customer service, escalate to MDTA’s Ombudsman or customer relations division; contact routes and escalation timelines are described on ezpassmd.com. If the matter involves cross‑jurisdictional tolls (other states’ toll agencies), customer service will coordinate interagency inquiries but you may need to allow additional processing time for third‑party records and plate image exchange.

Practical Tips for Faster Service and Fewer Problems

• Create and maintain an online account with a strong password and enable email alerts for low balance, transponder status, and violation notices to reduce surprises.
• When calling, use a quiet environment and have all relevant documents open — account page, notice images, and plate numbers — so you can provide exact details without delays.
• Photograph transponders and license plates after installation; this habit makes ownership proofs and dispute evidence immediately available.

How do I contact E-ZPass?

‼️ STAY ALERT AND CHECK THE ADDRESS! E-ZPass or Tolls By Mail WILL NEVER send a text or email requesting sensitive personal information. If in doubt, call E-ZPass at 1-800-333-8655 or Tolls by Mail at 1-844-826-8400 – or email: [email protected] for assistance. For more, go to http://thruway.ny.gov.

How do I contact Maryland E-ZPass?

Log in to your account to update your payment information. You may also visit one of our Customer Service Centers or call the E-ZPass Maryland Customer Information Center at 1-888-321-6824.

How to dispute an E-ZPass violation in MD?

Please notify E-ZPass Maryland Customer Service by:

1. Visiting one of our Customer Service Centers.
2. Contact us through the contact form on this website.
3. Call the Customer Information Center at 1-888-321-6824.

How do I check my E-ZPass account?

To access your EZ Pass account, visit the official EZ Pass website and select the ‘Login’ option. Use your registered email and password; if forgotten, use the ‘Forgot Password’ feature to reset it via email. Ensure you are not logged in on other devices to avoid session conflicts.

Where to get an E-ZPass in person?

E-ZPass tags/transponders are available at select AAA Stores for purchase and immediate use*.

How do I speak to someone at E-ZPass ma?

Mass Pike E-ZPass
Telephone: (877) 627-7745. Email: [email protected]. Visit one of our Customer Service Centers.