EōS Fitness — how to find and use the customer service number

Where to locate the correct customer service number

The single most reliable place to find an up-to-date EōS Fitness customer service number is the company’s official website: https://www.eosfitness.com. The site lists both a national “Contact Us” number when available and direct phone numbers for each club on the Locations page (Locations → select city/club → phone). Local club phone numbers are the primary route for membership issues tied to that facility; corporate-level inquiries typically route through the Contact Us area or a national support line listed there.

Other authoritative sources for the correct phone number include: the membership agreement you received when you joined (look for the “Customer Service” or “Billing” section), the welcome email or billing statements from your bank or card issuer, and the EōS Fitness mobile app (Account → Help/Support). Google Maps and Apple Maps entries for a specific club also show the club’s published phone number and hours; verify that number against the club page on eosfitness.com before relying on it for membership changes or billing disputes.

What to have ready before you call

Preparation reduces hold time and gets problems resolved in a single call. Have these items readily available: membership ID number (or the email address on the account), the last four digits of the credit/debit card on file, the exact date(s) and amount(s) of any disputed charges, and a scanned or photographed copy of your membership agreement if you have one. If your issue relates to a class, bring the date/time, instructor name, and any booking confirmation numbers.

• Membership ID / account email
• Last 4 digits of payment card and billing ZIP code
• Date and amount of disputed charge(s); copies of bank statement lines
• Club name and address (from the Locations page) and membership agreement clause references
• Preferred contact method (phone & best callback window; email address)

Having these items in hand lets the agent pull your record immediately, which typically shortens initial verification to 2–5 minutes. If you are calling about cancellation, prepare the reason, desired effective date, and whether you want a hold/freeze instead — many clubs offer a freeze for a set fee or free medical hold with documentation.

How to speak to customer service and what to expect

Start the call by stating your name exactly as it appears on the account, the account email, and your request in one sentence (for example: “My name is Jane Doe on account [email protected]; I’m calling to cancel effective 09/30 and I need written confirmation.”). Ask the agent for an estimated callback time and agent ID number so you can reference the interaction later. Good agents will note the account, state the outcome, and send email confirmation — if they do not offer it, request it explicitly.

Typical response time for first-level customer support is within the same business day for calls and 24–72 hours for email requests. Refunds or billing corrections generally post to a card within 5–14 business days after approval; membership term changes and cancellations should generate written confirmation within 1–3 business days. If the agent cannot resolve the issue, ask for escalation to a supervisor and get their direct contact or a ticket/reference number for follow-up.

Alternate channels, escalation path, and external remedies

If phone contact is delayed, use these alternative channels: the EōS Fitness app Help section, the Contact Us web form on eosfitness.com (submit screenshots and documentation), and direct messages on verified social channels (Facebook: facebook.com/EOSFitness, Instagram: @eosfitness). Social DMs often prompt faster corporate-level review but always follow up with the web form or an email so there is a written trail.

• Step 1: Call local club number (listed on eosfitness.com → Locations).
• Step 2: If unresolved, use the web contact form and attach documents; note ticket number.
• Step 3: Request supervisor escalation; get supervisor name and response deadline.
• Step 4: If no resolution in 14 days, file a complaint with the Better Business Bureau (bbb.org) and your state Attorney General—include all communications and timelines.

When escalating externally, include dates, amounts, ticket numbers, agent names, and copies of any membership agreement clauses you reference. External complaints typically prompt a corporate operations review; many chains respond within 7–21 business days after a BBB complaint is filed.

Common issues and practical resolutions

Billing disputes are the most frequent cause for customer service calls. If you see an unexpected charge, request a detailed invoice and a transaction trace (the merchant descriptor). For unauthorized charges, ask that the company place a fraud flag and provide written confirmation to your email; you should also contact your bank to dispute the charge and protect your card. Refund timelines vary: expect 5–14 business days to see a posted credit after approval.

Other common issues include membership freezes (medical or travel freezes often require documentation and can be free for specific durations), class credit adjustments, and contract transfer requests. For a contract transfer or freeze, ask for the exact policy section and required supporting documents, and confirm any fees (common fees range from $0 for short freezes to $50–$150 administrative fees for early termination or transfer depending on the club’s contract terms). Always request written confirmation of policy application to your account to avoid future billing surprises.

Closing recommendations

Document every interaction: date, time, agent name/ID, summary, and promised resolution time. Use the eosfitness.com contact form for everything that requires an audit trail and ask for an incident/ticket number on every call. These steps materially increase your chances of quick, accurate resolution.

If you need a local club phone number for a specific city or address, go to https://www.eosfitness.com/locations and select the club — that page is the authoritative, up-to-date source for direct club phone numbers, hours, and addresses.

How do I contact Anytime Fitness customer service?

If you have feedback that you would like to share directly with Anytime Fitness Corporate, please call directly 1-800-704-5004.

How do I contact my fitness?

If you have received a package that is damaged due to shipping, please call customer service at +91 7096699111 or send an email to [email protected] before shipping out a replacement (s) order for damages incurred during transit time, we kindly request a picture of the package and its contents received to be sent to …

How can I cancel a 24 Hour Fitness membership?

Cancel On 24HourFitness.com

1. Head to the 24 Hour Fitness website.
2. Select “Login” in the menu bar.
3. Click “My Account” on the right side of the page to see the full menu of options.
4. Select “Cancel”
5. Enter personal information.
6. Click “Proceed”
7. Follow the indicated steps to cancel your membership.

Can you cancel Anytime Fitness membership over the phone?

There’s no way to cancel your membership online, so you’ll need to either call the gym or visit in person. A contract posted by a frustrated Reddit user who was a member of an Anytime Fitness gym said the account needs to be current before you can cancel.

What is the customer service number for 24 Hour Fitness?

To exercise your other privacy rights under the CPRA or CPA, please see our privacy policy below, or call 1 (888) 914-9661 PIN 036085 (toll free).

How do I speak to someone at the gym?

How do you start a conversation at a gym? (4 easy, proven ways)

1. Comment on the gym.
2. Ask them for help.
3. Ask them for workout tips.
4. Notice their body language.
5. Don’t interrupt a workout.
6. Join a group class.
7. Participate in a gym challenge.
8. Talk to the trainers.