Dynojet Customer Service — Practical, Expert Guide

Overview and what Dynojet supports

Dynojet Research (headquartered in Santa Clarita, California) is a global supplier of performance testing equipment and electronic tuning products, best known for its Power Commander family, WinPEP dynamometer software, and chassis dynamometers (models such as the 224x and 424x in recent catalogs). Their customer service covers hardware RMA/repairs, firmware and software updates, map and ECU-tuning support, and dealer/distributor coordination. For authoritative resources and the most current contact pathways, use the company website: https://www.dynojet.com.

Because Dynojet products are technical and vehicle-specific, support is structured: basic product documentation and downloadable maps are on the public site; registered products and purchase details unlock more advanced firmware, map libraries, and direct technical help. Expect support workflows to include serial-number verification, reproduction steps, and data logs before a formal RMA or replacement is authorized.

How to contact Dynojet and what to prepare

Start with the Contact or Support pages on dynojet.com. Customer service typically requires: product model and serial number, date and place of purchase (dealer or online retailer), the vehicle make/model/year, and a clear description of the issue including when it occurs (idle, cruise, WOT). If you bought from an authorized reseller, keep your dealer invoice or order number ready—this speeds verification and warranty decisions.

Before calling or emailing, collect these items and send them with your initial request. A well-documented first contact reduces back-and-forth and shortens turnaround time.

• Essential data to include: product model, serial number, firmware/app version (e.g., WinPEP 8.x), purchase date and dealer, vehicle VIN, and a short symptom timeline.
• Attachables: photo of label/serial, 30–60 second video demonstrating the fault, and any ECU/A/F logs exported from WinPEP, Power Commander software, or your datalogging device (CSV preferred).

RMA, warranty, and repair expectations

Dynojet’s warranty terms depend on product class and region; standard practice for electronics is a limited warranty that covers manufacturing defects rather than crash or misuse damage. If Dynojet authorizes an RMA, the process generally includes an RMA number, shipping instructions (prepaid label or customer ship-to address), and an estimate of turnaround time. Typical bench diagnostics and repair cycles for electronics commonly range from one to three weeks in the lab; more complex repairs or backlog can extend that window.

Costs for out-of-warranty repairs vary by part and labor. Budget indicators: a simple module repair or recalibration can be $75–$250 plus shipping, while board-level replacements or full-unit swaps may run several hundred dollars. For chassis or dyno repairs (mechanical and load-cell work), quotes are commonly itemized—expect labor and parts to be billed separately and a higher price band reflecting machining, load-cell calibration, and alignment.

Firmware, maps, and tuning support — practical steps

Firmware and map support is a core part of Dynojet customer service: updates to Power Commander firmware and WinPEP are released periodically to support new ECUs and motos. When asking for map support, provide baseline dyno runs (3–5 steady-state pulls across the RPM band) and corresponding AFR and ignition timing traces if available. Targets commonly used by tuners: full-throttle AFR in the 12.4–13.3:1 range for gasoline performance setups, and cruise AFR near 14.2–14.8:1 for stoichiometric balance—include your target ranges so the tech can advise precisely.

To help the technician reproduce issues, log these channels at minimum: RPM, throttle position (TPS), intake air temperature (IAT), manifold absolute pressure (MAP), commanded and measured AFR, and ignition timing. Export logs in CSV, label runs (e.g., “pull1_4500-9000rpm.csv”), and include ambient conditions (temperature, altitude); that technical context lets staff adjust corrections rather than returning generalized guidance.

Common troubleshooting steps and dealer resources

If you’re troubleshooting before contacting support, perform these checks in order: confirm USB/serial driver versions on your PC, verify firmware is current, test with the OEM baseline map, and swap cables to eliminate connection issues. For dyno operators, verify calibration logs and load-cell zero offsets before assuming electronic failure—many apparent “drift” issues are mechanical or environmental.

• Quick troubleshooting checklist: update to the latest software build from dynojet.com, capture 3 steady-state logs, try a known-good map, and photograph connectors and solder joints. Time investment: typically 30–90 minutes but can eliminate 70% of common support calls.
• Dealer and training resources: use the dealer locator on dynojet.com to find certified installers for RMA parts or in-person tuning. Certified dealers often provide faster on-vehicle diagnostics and charge standard labor rates—confirm pricing and warranty handling up front.

Final practical tips

Keep records: serials, invoices, and firmware versions in a single PDF or folder—this reduces resolution time significantly. If your issue is time-sensitive (track day, race season), state that up front; customer service can sometimes expedite RMAs for competitive use when given firm event dates.

When in doubt, route complex or multi-vehicle issues through an authorized dealer who can act as an intermediary. They carry experience with common failure modes and can often provide immediate bench testing, saving days of remote troubleshooting. Use dynojet.com as the authoritative source for software downloads, map libraries, and the official contact form.

How do I request a tune from Dynojet?

Request a Custom Tune from Dynojet: If you cannot find a suitable pre-configured tune, you can request a custom tune to be built for your setup by sending an email to [email protected]. In your email, be sure to list your bike’s year, model, and all of the modifications you have made.

How to transfer dynojet tuning license?

App on your smartphone. For PV4. Then go to the license manager. Uh there should be a list of vehicles u possibly one all depends how many vehicles you have licensed for your PV4.

What is the phone number for Dynojet?

1-800-992-4993
SEND US AN EMAIL OR CALL US DIRECTLY
Include as much detail as possible. We reply pretty quickly! Alternatively, you can contact our technical support or sales team directly at: 1-800-992-4993.

What is the phone number for Power Wheels customer service?

If you have any questions or would like to obtain a Connector Converter, please have your product number with you and contact Consumer Relations at 1-800-432-5437.

How do you reset a Dynojet?

If it needs to be reset make sure the bike is fully warmed up before resetting. With the engine running, click on Reset, quickly open throttle to the wide-open throttle stop and quickly close, then click OK.

Who makes Dynojet?

Dynojet Research, Inc.
Dynojet Research, Inc. is the world leader in the development and manufacturing of performance enhancement products and tools.