Duke customer service phone number — complete practical guide

Overview and scope

When people search for “Duke customer service phone number” they can mean several large, distinct organizations that use the Duke name: Duke Energy (the investor‑owned utility serving parts of the Carolinas and Midwest), Duke University (academic and administrative services in Durham, NC), and Duke Health / Duke University Hospital (clinical services and patient billing). Each organization maintains separate customer service channels, distinct verification steps, and different emergency lines (for example, power outages vs. medical appointments).

This guide explains how to reach the right Duke organization quickly, which phone lines are for emergencies vs. routine service, what to have ready before you call, and how to escalate or verify account information. Where specific phone numbers, addresses, and websites are quoted they are given as current contact points commonly published by the organizations — always confirm the number on the organization’s official website before sharing sensitive personal information.

Duke Energy — utility customer service and outage reporting

Duke Energy is the utility that handles electric service for roughly 7.5 million customers across six states (as a reference point for scale). For urgent electrical emergencies (sustained outage, downed power line, immediate safety hazard) use Duke Energy’s 24/7 outage reporting line; a commonly published outage number is 1‑800‑419‑6356, and the official source is https://www.duke-energy.com. Duke Energy’s corporate headquarters is at 550 S Tryon St, Charlotte, NC 28202 if you need to send written correspondence.

For non‑emergency account help (billing questions, service start/stop, payment arrangements) many customers use Duke Energy’s online account portal or the mobile app to avoid hold times; the portal can process payments, enroll in auto‑pay, and display meter reads. If you must call, the website lists region‑specific customer service numbers and business hours — check your bill or the “Contact Us” section at duke-energy.com before calling so you dial the appropriate line for residential, business, or commercial service.

Duke University — administrative and campus services

Duke University’s central switchboard is the best starting point for administrative, campus, or departmental questions. The main campus in Durham, North Carolina, uses the switchboard number 919‑684‑8111 (this number is widely published by the university). For departmental contacts — admissions, registrar, parking, facilities, etc. — ask the switchboard for direct extensions or consult https://www.duke.edu, which keeps a directory of offices and operating hours. The campus postal address is Duke University, Durham, NC 27708.

Undergraduate admissions, financial aid, and student billing are separate offices with specific workflows and privacy requirements (FERPA for student records). When calling any university office, have your DukeCard number or student ID ready, and expect student identity verification questions (date of birth, address on file, or a PIN). If you are calling about alumni or donor services, the alumni relations office will direct you to development staff or online donation portals.

Duke Health (Duke University Hospital) — patient services and billing

Duke Health and Duke University Hospital handle clinical scheduling, medical records, and patient billing separately from academic or utility functions. The hospital campus address is 2301 Erwin Road, Durham, NC 27710. For appointment scheduling, test results, or billing inquiries, start at https://www.dukehealth.org to find the correct specialty line; many clinical departments use centralized scheduling and secure patient portals (MyChart) to transmit notes and bills.

For urgent clinical questions, use the hospital’s emergency department phone or follow instructions on the landing page for urgent symptoms; for non‑urgent billing issues the patient financial services office will ask for your patient ID, date of birth, and insurance details. Always request a reference or ticket number for any billing dispute and ask how long a documented appeal or correction typically takes so you have a clear timeline for follow‑up.

Key contact points, addresses and websites

• Duke Energy official site and account help: https://www.duke-energy.com (outage reporting commonly listed as 1‑800‑419‑6356; verify regionally on the site).
• Duke Energy corporate address: 550 S Tryon St, Charlotte, NC 28202.
• Duke University main switchboard: 919‑684‑8111; main site: https://www.duke.edu; mailing address: Durham, NC 27708.
• Duke Health (Duke University Hospital) main campus: 2301 Erwin Rd, Durham, NC 27710; clinical portals and scheduling: https://www.dukehealth.org.
• State utility regulators (if you need to escalate a utility complaint): North Carolina Utilities Commission https://www.ncuc.net and South Carolina Public Service Commission https://psc.sc.gov.

Practical calling tips and what to have ready

Calling efficiently saves time and reduces follow‑ups. Whether you are contacting Duke Energy, Duke University, or Duke Health you should have the same basic set of items available so the agent can find your record quickly. If you call from a mobile phone, use a quiet room and a charged battery; if the issue is time‑sensitive (outage, emergency), call the emergency line first and then follow up with account details.

Ask for a confirmation number, the agent’s name, and an expected resolution timeframe. If the issue relates to billing, ask for an itemized statement to be sent to your email or portal and document the next steps. If progress stalls, know how to escalate: request a supervisor, document the date/time of each contact, and keep copies of correspondence.

• Have ready: account number (or customer ID), service address, meter number (for utilities) or patient ID (for health), and last payment amount/date.
• Be prepared to verify identity: last 4 of SSN or a secure PIN (only give on the official secure line after verification prompts).
• If reporting an outage, note start time, number of affected meters/neighbors, and any visible safety hazards (downed wire, sparks).
• Use online portals (Duke Energy app, Duke OIT directories, Duke MyChart) for faster document delivery and to reduce hold times.
• If you suspect fraud, end the call and dial the organization’s main published number from its official website to confirm any requests for payment or personal data.

How to verify, escalate, and document outcomes

If the initial call doesn’t resolve your issue, prepare a brief written chronology: time/date of calls, name of representative, and the reference or ticket number. For utilities, you can file a formal complaint with the state utility commission if the company fails to follow its published service or billing practices. For patient care or university academic disputes, there are defined escalation pathways (patient relations, ombudsman, registrar appeals) — use the relevant office’s escalation page to ensure your complaint is routed correctly.

Finally, retain screenshots, emails, and confirmation numbers. When you re‑call, open your documentation so you can refer to prior ticket numbers and previous agent promises; that consistency materially increases the chance of a quick and favorable resolution. If you need a written sample script or an escalation email template tailored to Duke Energy, Duke University, or Duke Health, I can provide that next — tell me which organization and issue type (billing, outage, appointment, records) and I’ll draft it.

Can Duke Energy lower your bill?

You could be eligible for free energy improvements that can help lower your energy use – and your monthly energy bill. Upgrades can include heating and cooling systems, insulation, air sealing, appliances and more.

What is the Duke Energy customer charge?

Basic customer charge covers the fixed costs of equipment and delivery of service. Energy charge is the electricity used as measured in kilowatt-hours.

What is the number for Duke Energy 800 777 9898?

Make a payment by phone
You can call us at 800.777. 9898 anytime and make a payment through our automated phone system.

Does Duke Energy call customers?

An AI Overview is not available for this searchCan’t generate an AI overview right now. Try again later.AI Overview Yes, Duke Energy does call customers, but it’s crucial to be aware of potential scams. While Duke Energy will contact customers by phone for various reasons, including outage alerts and collections, they will never threaten immediate service disconnection or demand payment information over the phone. Scammers often impersonate Duke Energy representatives to steal personal information or money.  How to identify potential scams:

• Threats of disconnection: If a caller threatens immediate service disconnection if you don’t make a payment right then, it’s likely a scam. 
• Requests for personal information: Duke Energy will not ask for sensitive information like Social Security numbers, bank account details, or prepaid card information over the phone. 
• Pressure for immediate payment: Scammers often create a sense of urgency to pressure you into making an immediate payment. 
• Refund scams: Be wary of callers promising refunds for overpayments, especially if they ask for personal information to process the refund. 

What to do if you’re unsure:

• Hang up: If you’re suspicious, hang up the phone. 
• Verify with Duke Energy: Contact Duke Energy directly using the phone number on your bill or their official website to confirm the legitimacy of the call. 
• Report scams: If you believe you’ve been targeted by a scammer, report it to Duke Energy. 

Legitimate Duke Energy communications:

• Outage alerts: Duke Energy may contact you by phone, text, or email to notify you about power outages. 
• Collections: They may call to follow up on overdue payments. 
• General customer service: They may call with general account-related information. 

Key takeaway: Be cautious of any unexpected calls from Duke Energy, especially if they involve threats, requests for personal information, or pressure for immediate payment. Always verify the legitimacy of the call before sharing any sensitive information. 

AI responses may include mistakes. Learn moreScams and Fraud – Duke EnergyDuke EnergyScam AwarenessDuke Energy(function(){
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What time of the day is Duke Energy the cheapest?

Time-of-Use Periods

	Applicable Days	Time-of-Use Periods
On-Peak Period:	Monday – Friday Excludes Holidays* and weekends	5 p.m. – 9 p.m.
Discount Period:	Daily Includes Holidays* and weekends	12 a.m. – 4 a.m.
Off-Peak Period:	All hours that are not On-Peak or Discount hours.

What is the phone number for Duke Energy customer service?

Call us at 800.452. 2777.