DraftKings phone number, customer service and live chat — expert guide
Overview of DraftKings customer support channels
DraftKings (founded 2012; public since July 2020) operates customer support primarily through digital channels rather than a single published general-purpose phone line. The company centralizes help articles, account management and complaint intake at its official support portal: https://support.draftkings.com. For the majority of account, deposit/withdrawal and betting problems, DraftKings directs customers to in-app or web-based live chat and email ([email protected]) so issues can be routed securely and logged against an account ID.
This digital-first approach exists because regulated sports betting and iGaming require identity verification, secure recordkeeping and jurisdiction-specific routing. Live chat lets agents pull up bet IDs, transaction records and KYC (know-your-customer) notes in real time; it also creates a support ticket so follow-up is trackable. DraftKings’ corporate headquarters is listed as DraftKings Inc., 222 Berkeley St, Boston, MA 02116 (useful if you require formal mailed correspondence or certified letters to headquarters).
How to start a live chat (step-by-step)
Live chat is the fastest practical route for technical problems, locked accounts, failed deposits or disputed bets. To initiate chat from desktop or mobile: sign in to your DraftKings account, go to Help or Support, and choose the Contact or Chat option. If you are not signed in, go to support.draftkings.com and use the “Contact Us” path; the system will prompt you to enter a non-sensitive summary before connecting you to an agent.
When connected, the agent will reference your account email, account ID and recent activity. Typical live-chat handling covers account unlocks, payout status, bonus and promo inquiries, deposit reversals and error codes. If the agent cannot resolve the matter immediately, they will create a ticket and provide a reference number for follow-up by email.
- Quick live-chat steps: 1) Sign in at app or website; 2) Navigate to Help/Support; 3) Select “Chat” or “Contact”; 4) Provide a concise summary and allow file uploads (screenshots/receipts) if requested.
- Availability and timing: DraftKings’ chat hours vary by jurisdiction and by team (security vs billing vs technical). Many customers report initial responses within minutes during operating hours; for complex KYC or regulatory matters, expect multi-hour to multi-day timelines for full resolution.
Phone numbers, email and corporate contact details
DraftKings does not emphasize a single customer support phone number for general consumer issues; the company’s support architecture routes requests through the support portal so agents can verify identity and jurisdiction before sharing sensitive details. For written contact, use [email protected] for general inquiries and support.draftkings.com for self-service articles and the chat interface.
If you need formal corporate correspondence, use the headquarters address: DraftKings Inc., 222 Berkeley St, Boston, MA 02116. For investor, media or legal contacts, consult the company’s investor relations and press pages on https://www.draftkings.com because those functions maintain separate, publicly published phone and email contacts that change over time.
What to have ready before contacting support
Preparing documentation ahead of contact shortens resolution time. For account verification and payment issues, agents typically request the following: the email tied to the DraftKings account, the last four digits of the linked payment method, transaction date/time and any bet IDs. If you are disputing a charge, gather bank or card statement lines that show the DraftKings transaction and the exact amount and date.
For identity verification (KYC) you will likely need a government-issued photo ID and — depending on state rules — a secondary proof of address such as a utility bill or bank statement dated within the last 90 days. If you are contacting about a technical error, capture screenshots that show error codes, timestamps and steps to reproduce the issue; these accelerate diagnosis and avoid back-and-forth.
- Essential items to have: account email/username, bet IDs or transaction IDs, last 4 digits of payment card, pictured government ID (driver’s license or passport), proof-of-address document, and screenshots of any error messages.
Escalations, refunds, security and timeframes
If initial support fails to resolve a funds or account security problem, request escalation and a ticket or reference number. Escalated cases are routed to specialized teams (compliance, payments, security) and take longer due to additional review steps; typical escalations for KYC or AML (anti-money-laundering) checks can take 48–120 hours depending on document completeness and third-party verification services.
Refunds or payout reversals follow operator and regulator rules. Withdrawals may be subject to payment-provider processing times (ACH 3–5 business days in the U.S., card reversals up to 7–10 business days). For suspected fraud or account takeover, DraftKings will freeze activity pending verification; proactively changing passwords, enabling two-factor authentication in the app and contacting support immediately reduces exposure.
Practical tips and alternatives
If chat wait times are long, use the support knowledge base at support.draftkings.com — it contains step-by-step guides for deposits, withdrawals, promo issues and geo-blocking problems. For urgent safety problems (unauthorized access, suspected fraud), document timestamps and notify your bank simultaneously to place holds on affected cards; then file the report with DraftKings so they can coordinate a security action.
Finally, keep all support correspondence (chat transcripts and emails) until your issue is fully resolved. These records are the primary evidence for regulator complaints or chargeback disputes. If you need to escalate outside DraftKings, save ticket numbers and dates so state gaming authorities or consumer protection agencies can process your complaint more efficiently.
