DraftKings Customer Service Phone Number — USA (Expert Guide)

Does DraftKings publish a general customer service phone number?

As of June 2024 DraftKings does not publish a single, general-purpose customer service phone number for routine account support on its U.S. Help Center. The company operates a centralized Help Center at https://help.draftkings.com and prioritizes in-app and web-based live chat, support tickets, and email-based case handling for account, payment and verification issues. This model is common across regulated online sportsbooks and daily fantasy operators because it creates an auditable ticket trail and allows agents to share secure links, screenshots and identity-verification workflows.

That said, DraftKings does provide other numerical and third-party hotlines you may need: state-specific regulatory complaint numbers, national problem-gambling helplines, and corporate investor/contact pages. If you see a phone number on an unofficial site, treat it skeptically; for account security and privacy, the fastest official route is the Help Center or in-app chat, where identity can be verified within the secure session.

How to contact DraftKings support quickly (step-by-step)

For fastest resolution use the DraftKings app or website: open the app → tap Profile/Help → Contact Support or Live Chat. On desktop, go to https://help.draftkings.com and click “Contact Us” or “Live Chat.” Live chat is typically staffed 24/7 for sportsbook and DFS markets in the U.S.; expect an initial response often under 5–15 minutes during peak hours, and under 60 minutes during off-peak times. Email or ticket responses commonly take 12–72 hours depending on complexity and required documentation.

If your issue relates to payments, withdrawals, or identity verification (KYC), prepare to submit documents (photo ID, proof of address) through the secure upload link the agent provides. Typical verification turnaround is 24–72 hours for straightforward documents; complex KYC flags or third-party checks can extend to 3–7 business days. For security incidents (suspected account takeover) change your account password immediately, secure your registered email, enable two-factor authentication where available, and then open a priority ticket using the Help Center form labeled “Account Security.”

Information to include for fastest resolution

• Full name exactly as on account, DraftKings username (if different), and the email address tied to the account.
• Last 4 digits of SSN and date of birth (only supply via secure upload or inside the Help Center secure form/link).
• Exact transaction IDs, dates, amounts and payment method (e.g., ACH ending in 1234, deposited $150 on 2024-11-03 at 18:12 ET).
• Device information (iOS 17.0.3, Android 14), app version (e.g., DraftKings v6.4.2), and a timestamped screenshot or video of the problem.
• Geolocation note: the state and city you were in when the issue occurred (useful for geofencing disputes in regulated markets).

Providing these exact data points in your initial message reduces back-and-forth and accelerates escalation. Never send sensitive documents via plain email; only upload through the Help Center’s secure link when requested. Keep copies and note ticket or case numbers for follow-up.

Common issues, expected timelines and practical resolutions

Deposits and withdrawals are the most common support subjects. Typical processing windows (industry-standard estimates) are: e-wallets/PayPal 1–3 business days, ACH/bank transfers 3–5 business days, bank wire 1–3 business days (may incur bank fees), and paper checks 7–14 business days depending on mail. DraftKings will often show a pending/processing status in your account; if funds are not visible after the expected window, open a Help Center ticket and include the deposit or withdrawal transaction ID and the exact bank statement line for the transaction.

Identity verification (KYC) is required by federal and state regulations and is the most common reason for account holds. Typical documentation requests: government photo ID (driver’s license or passport), proof of address (utility bill or bank statement dated within 90 days), and the last 4 digits of SSN. If your account is locked for suspected fraud, expect an initial security review within 24 hours and a full investigation that can take 3–7 business days depending on complexity and whether third-party research is needed.

Practical troubleshooting steps

• Before contacting support: clear app cache, update the app to the latest version, reboot your device, and, if using a browser, try an incognito session to rule out extension conflicts.
• Collect timestamps and corroborating evidence (bank statement screenshot, error message codes, screenshots of geolocation prompts) and attach them to your ticket to shorten resolution time.
• If you require an escalated or formal response (bank dispute, regulatory complaint), ask for the case ID and expected SLA; note it for follow-up and for any complaint to your state gaming regulator.

These steps resolve the majority of technical and payment disputes without a phone call. For anything involving potential fraud or legal exposure, state your need for priority escalation in the ticket and keep copies of all correspondence.

When you do need a phone number or third‑party hotline

For public health or problem-gambling help, DraftKings links to national resources. Two widely recognized U.S. hotlines are: National Council on Problem Gambling (NCPG) at 1-800-522-4700 and SAMHSA’s national helpline at 1-800-662-4357 (1-800-662-HELP). Use these numbers for confidential counseling, state referral services and treatment resources. DraftKings’ Responsible Gaming pages in the Help Center list additional state-specific resources and self-exclusion procedures.

If you need corporate-level contact (press, investor relations, or legal), use the company’s official pages: DraftKings Investor Relations at https://investors.draftkings.com and corporate contact links inside the Help Center. For account or security help, always start in-app or at https://help.draftkings.com so you receive a secure, auditable ticket and the correct escalation path rather than a generic phone transfer.