DraftKings customer service phone number 24/7 — what professionals need to know

There is frequent confusion around whether DraftKings offers a single, public 24/7 customer service phone number. The short, authoritative answer is: DraftKings provides 24/7 customer support, but the phone-contact method is not a single national hotline available for every issue at all times. DraftKings emphasizes round‑the‑clock support primarily through in‑app and web live chat, a comprehensive online help center, and by offering phone callbacks or local numbers in certain regulated jurisdictions and for specific account issues.

For authoritative contact options start at DraftKings’ official support portal (https://support.draftkings.com) and at the main website (https://www.draftkings.com). Those pages drive the correct channel depending on your product (sportsbook, casino, DFS), your state/province, and the nature of the request (account verification, deposit/withdrawal, suspicious activity, or responsible‑gaming matters).

Official contact channels and typical availability

DraftKings’ primary 24/7 support channel is live chat available in the mobile app and on the website. Live chat is staffed continuously and is the most reliable way to get immediate help for common account questions, technical problems, and transaction inquiries. For account security, KYC (Know Your Customer) verification, and certain financial disputes, DraftKings may escalate you to phone support or schedule a callback.

Email and support tickets are used for documentation-heavy issues; response times vary by complexity. DraftKings also posts targeted help articles and step‑by‑step troubleshooting guides at support.draftkings.com — use these for account setup, deposit/withdrawal guides, and state‑specific rules. If a phone number is required, the support flow in your account will supply the appropriate local or toll‑free number or offer a callback time window.

How to locate the correct phone number or request a callback

To find a phone contact or request a call: log into your DraftKings account, open Help or Support, select the relevant product (Sportsbook, Casino, or DFS), choose the issue category, and select “Contact Support” or “Request a callback.” The system routes you to live chat first; if a phone call is necessary a callback option or a jurisdictional number will be presented. This ensures any phone conversation is tied to your account and security context.

Phone availability and method differ by product and by regulatory jurisdiction. For example, in some U.S. states regulated sportsbooks provide a customer support number specific to that market, while other states rely exclusively on app callbacks. International users should check local licensing requirements and the local DraftKings support flow for phone options.

Information to have ready before contacting support

• Account email and username; account ID if shown in the app.
• Full legal name and date of birth as registered with DraftKings.
• Last four digits of SSN (or equivalent tax identifier) when identity verification is required.
• Exact timestamps and amounts for disputed transactions, plus transaction IDs or reference numbers.
• Screenshots of error messages, declined transactions, or the issue screen from the app or web page.
• Bank or wallet details (type of payment method, last 4 of card), but never send full card numbers in chat or email.
• Device and OS (e.g., iPhone 12 Pro, iOS 17.3) and app version (shown in account settings) for technical issues.
• Whether you have previously opened a ticket and the ticket number for quicker escalation.

Having all these items prepared reduces repetition and shortens resolution time when you reach live chat or accept a callback. DraftKings representatives will routinely ask for verification data before discussing account specifics; having documents and screenshots at hand speeds up those checks.

Expected response times and realistic resolution windows

Typical initial responses: live chat usually connects within minutes during normal hours and is staffed 24/7; callbacks are often scheduled within 15–60 minutes but can extend during peak events (major sporting finals, holiday promotions). Email/ticket responses may take 24–72 hours for non‑urgent, documentation‑heavy requests.

KYC or identity verification checks commonly complete within 24–72 hours after documents are submitted, although some cases require up to 5–10 business days if third‑party verification or manual review is needed. Withdrawals follow payment‑rail timelines: ACH/bank transfers generally take 1–5 business days, Zelle or same‑day options vary by bank, and card refunds depend on card issuer policies (often 3–7 business days).

Escalation, complaints and regulatory avenues

If you are not satisfied with a resolution, always ask for a ticket number and the name/ID of the representative. Request escalation to a supervisor or the account resolution team; escalate in writing through the support portal so there is a documented record. For disputes around game integrity, responsible play, or licensing decisions, DraftKings maintains internal review processes but will also accept regulatory oversight.

• If your matter requires external oversight in the U.S., identify the state gaming regulator — e.g., New Jersey Division of Gaming Enforcement (https://www.nj.gov/oag/dge/) or the Massachusetts Gaming Commission (https://massgaming.com/) — and file with them if DraftKings’ internal escalation does not resolve the issue.
• For financial disputes not resolved through DraftKings, you may also contact your bank or payment provider to initiate a chargeback or transaction inquiry; note that operators often place temporary holds while investigations proceed.

Practical tips to speed resolution and protect your account

Use live chat to start every issue for an initial triage; attach screenshots and documents immediately when prompted. If you expect high volumes (game days, holidays), contact earlier in the day or use chat rather than email. Always log out of shared devices and change your password after recovery actions if you suspect unauthorized access.

Finally, validate any phone number or email through support.draftkings.com before sharing sensitive information. DraftKings will never ask for full passwords or full card numbers over chat or phone; if a contact method seems suspicious, terminate the session and verify through the official help portal. For legal or high‑value disputes, document every interaction, save ticket numbers, and follow up in writing through the support center to ensure a clear audit trail.

Is DraftKings customer service 24 hours phone number USA?

The DraftKings Customer Support Team is available 24 hours per day 7 days per week.

Is DraftKings open on 24/7?

DraftKings Live Dealer tables are generally available 24 hours a day. All other tables, all roulette games, and Infinite Blackjack, are also generally available 24 hours a day.

Where is DraftKings

Nestled in the heart of the city, DraftKings was founded in Boston and serves as our headquarters.

Does DraftKings have support?

To contact the DraftKings Customer Support Team please use the Chatbot below. View the visual examples below on how to find the chatbot via the DraftKings app.

How long does it take DraftKings to unlock your account?

You’ll either be logged back in automatically, or we’ll verify your identity within 24–48 hours so you can get back in the game.

Why did my DraftKings account get locked?

An AI Overview is not available for this searchCan’t generate an AI overview right now. Try again later.AI Overview A DraftKings account can be locked for several reasons, primarily related to violations of their terms of service or issues with account security. Common reasons include suspicious activity, failed identity verification, underage gambling, fraudulent activity, and violating geographic restrictions. If your account is locked, you should first check for any instructions in your email, and then try to reset your password or contact DraftKings support.  Here’s a more detailed breakdown: 1. Security and Policy Violations:

• Suspicious Activity: DraftKings may lock accounts if they detect unusual or suspicious betting patterns, which could be for your own protection. 
• Identity Verification Failures: If DraftKings cannot verify your identity, or if there are discrepancies in your information, your account may be locked. 
• Underage Gambling: DraftKings has strict age restrictions, and accounts belonging to users under the legal gambling age will be closed. 
• Fraudulent Activity: This includes chargebacks, suspicious betting patterns, or using stolen payment methods. 
• Multi-Accounting and Collusion: Using multiple accounts or working with others to cheat in contests can lead to account closure. 
• Geographic Restrictions: Accessing DraftKings from a location where it is not permitted will result in lockout. 

2. Technical Issues:

• Incorrect Login Attempts: Too many failed login attempts can temporarily lock your account. 
• Password Reset Issues: Inaccessible or incorrect email addresses can prevent password resets. 
• Technical Glitches: Clearing browser cache or trying a different device can sometimes resolve login issues. 

3. What to do if your account is locked:

• Check your email: Look for instructions or information from DraftKings. 
• Reset your password: Use the “Forgot Password” option on the login page. 
• Contact customer support: If you can’t resolve the issue yourself, reach out to DraftKings support for assistance. 
• Verify your identity: If requested, complete the identity verification process with valid ID. 
• Check for self-exclusion: If you previously self-excluded, you’ll need to wait for the exclusion period to end. 
• Disable VPNs and Location Masking: If you’re using a VPN or other tools to mask your location, disable them. 
• Check for multiple accounts: Ensure you’re only using one DraftKings account. 
• Be patient: Some lockouts may be temporary, and the account may be unlocked after some time. 

AI responses may include mistakes. Learn moreWhat can I do if my account is locked? (US) – DraftKings Service PortalNote: If you’re unable to access your account because you’ve selected to self-exclude or enter a cool off period, you have to wait…DraftKingsWhat can I do if my account is locked? (CA) – DraftKings Service PortalBe sure geolocation is enabled on all devices that you’re using to access DraftKings. Disable any VPN or other software that may m…DraftKings(function(){
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