DraftKings Customer Service in the USA — 24-Hour Support Explained

Overview: Is there a 24-hour DraftKings phone number?

Short answer: DraftKings does not publish a single, universal toll‑free phone number that guarantees 24/7 voice support for all customers across the United States. Since about 2016–2018 the company has increasingly moved routine customer support to a centralized, 24/7 live chat and digital ticketing model accessible via app and web. This shift reflects industry-wide trends—online sportsbooks prioritize secure, auditable chat and ticket logs over general-purpose call centers.

That said, DraftKings does provide continuous customer service resources: a 24/7 live chat in the DraftKings app and on the Help Center (https://help.draftkings.com), email/ticket responses, and, in limited circumstances (VIP accounts, compliance cases, state-specific licensing requirements), phone contact routed through licensed operators or regulatory channels. If you need voice contact, the most reliable route is to open a chat or ticket and request a callback; DraftKings’ agents can escalate to phone where appropriate.

How to reach DraftKings customer support (step-by-step)

For fastest resolution use the DraftKings app or the Help Center. The official site for help and contact is https://help.draftkings.com/hc/en-us. From the app: tap Account (or Menu) → Support/Help → Start Live Chat. This live chat is advertised as staffed 24 hours a day and is the primary avenue for immediate issues such as failed deposits, suspended accounts, or locked withdrawals.

If your issue requires documentation (ID verification, bank statements, self-exclusion requests), the Help Center chat agent will open a secure case and provide a document upload link. Typical initial response times: live chat — immediate to 10 minutes during peak events; email/ticket — commonly 24 to 72 hours depending on complexity and required compliance review.

• Primary contact channels: 24/7 live chat via app or help center (https://help.draftkings.com), in-app message center/tickets, and email responses. Request an escalated callback if you need phone contact; DraftKings will arrange a call when policy or verification requires it.
• When contacting, have these ready: registered email, last four of SSN (for identity verification), date of birth, recent transaction IDs (withdrawal/deposit reference numbers), and screenshots if relevant. This speeds KYC and payment investigations.

What to expect: timelines, outcomes, and common fees

Response timelines vary by issue category. Payment reversals and withdrawal holds often require bank processing and compliance checks; these can take 3–10 business days for an investigation, though DraftKings’ internal review is frequently completed in 24–72 hours. For account verification (KYC), many users complete verification within 24–48 hours after uploading documents; more complex cases tied to third‑party banks or identity discrepancies can extend to 7–14 days.

DraftKings does not charge a customer service fee for handling support cases. However, third‑party costs can apply: bank wire fees (banks often charge $15–$35 for incoming/outgoing wires), and ACH reversals can be subject to bank timelines. If you are contesting a transaction, keep detailed timestamps and transaction reference numbers—these numerical identifiers are critical for tracing funds across institutions and expedite resolution.

Documentation, security, and regulatory notes

DraftKings operates under state gaming commissions in the jurisdictions where it is licensed; this means regulatory oversight of dispute resolution, payout holds, and self-exclusion. For U.S. customers, the company’s corporate presence in Massachusetts (DraftKings Inc., 222 Berkeley Street, Boston, MA 02116) is the primary business address publicly listed for corporate matters and some regulatory correspondence.

Never share full account passwords or bank PINs over chat or phone. DraftKings will request identity documents (government ID, utility bill, selfie) via a secure upload link or an encrypted portal in-app. For sensitive investigations request a case/ticket number and the agent’s name; retain all communication timestamps. In the rare event of suspected fraud, DraftKings’ anti-fraud team can freeze an account and initiate an investigation—these cases require specific transaction IDs and can take several business days to resolve.

Practical checklist before contacting support

• Account details: registered email, username, DOB, last 4 of SSN (if requested).
• Transaction evidence: exact amounts, date/time (use UTC/Timestamp if available), payment method, and transaction reference numbers (e.g., bank/ACH trace numbers or card authorization codes).
• Screenshots: error messages, error codes, app version, and device OS (iOS/Android) to help technical teams reproduce issues.
• Preferred outcome: refund, reversal, withdrawal release, account reinstatement, or escalation to compliance/regulatory unit—state this clearly in your first message.

How to change DraftKings phone number?

How to update your mobile phone number on DraftKings via desktop or laptop

1. Open the DraftKings Daily Fantasy, Sportsbook, or Casino website on a desktop device.
2. Click on your account username at the top right.
3. Select Account Information.
4. Select Login & Security.
5. Select Edit Number and enter your updated phone number.

Why is my DraftKings account locked?

An AI Overview is not available for this searchCan’t generate an AI overview right now. Try again later.AI Overview Your DraftKings account is likely locked due to suspected violations of their terms of service, security flags from failed login attempts, verification failures, or geographic restrictions. To resolve this, check for emails from DraftKings, attempt to log in again, and immediately contact DraftKings customer support to determine the specific reason for the lock and work on reinstating your account.  Common Reasons for a Locked Account

• Security Flags/Failed Logins: Multiple incorrect password or login attempts can trigger an automatic lockout as a security measure. 
• Identity Verification Issues: DraftKings may lock your account if they cannot verify your identity or if there is mismatched information on your account. 
• Geographic Restrictions: Accessing DraftKings from a location where it’s not legal, using a VPN, or logging in from two different geographic locations can cause a lock. 
• Terms of Service Violations: This can include bonus abuse, using multiple accounts, fraudulent activity (like chargebacks or suspicious betting patterns), or underage gambling. 
• Responsible Gaming: An account may be locked for reasons related to responsible gaming, such as self-exclusion. 

Steps to Resolve a Locked Account

1. 1. Check for Emails: Look for any notifications from DraftKings in your email inbox that might explain the reason for the lock. 
2. 2. Attempt Login Again: Try to log in once more. 
3. 3. Contact Customer Support: This is the most important step. Contact the DraftKings Customer Support Team directly to get a definitive answer and begin the process of unlocking your account. Be prepared to provide detailed information to the Player Advocate. 
4. 4. Follow Verification Steps: If the issue is with identity verification, follow the instructions provided by DraftKings to submit the required information, such as scanning your ID. 
5. 5. Ensure Geolocation Compliance: Disable any VPNs or location-masking software on your devices to ensure you are using DraftKings in a permitted location. 

By contacting customer support promptly and providing accurate information, you can work towards getting your account unlocked. 

AI responses may include mistakes. Learn moreWhat can I do if my account is locked? (US) – DraftKings Service PortalIf your account is locked or restricted, please reach out to the DraftKings Customer Support Team for assistance. When contacting …DraftKingsWhat can I do if my account is locked? (CA) – DraftKings Service PortalBe sure geolocation is enabled on all devices that you’re using to access DraftKings. Disable any VPN or other software that may m…DraftKings(function(){
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Is DraftKings open on 24/7?

DraftKings Live Dealer tables are generally available 24 hours a day. All other tables, all roulette games, and Infinite Blackjack, are also generally available 24 hours a day.

Does DraftKings have support?

To contact the DraftKings Customer Support Team please use the Chatbot below. View the visual examples below on how to find the chatbot via the DraftKings app.

Is DraftKings customer service 24 hours phone number?

The DraftKings Customer Support Team is available 24 hours per day 7 days per week.

Where is DraftKings

Boston, MADraftKings / Headquarters
Nestled in the heart of the city, DraftKings was founded in Boston and serves as our headquarters.