DraftKings customer service number — how to contact support, what to expect

Does DraftKings publish a customer service phone number?

Short answer: DraftKings does not publish a single, general-purpose customer service phone number for account-level support. Since about 2015–2018 the company has focused on in-app and web-based support channels (live chat, help center articles, and support tickets) to handle the majority of customer inquiries. The official support portal is at https://help.draftkings.com — that is the primary entry point for all account, deposit/withdrawal, verification, and technical issues.

There are reasons for this design: large-scale sportsbooks and DFS operators like DraftKings route high-volume, sensitive account requests (KYC, financial disputes, security locks) through controlled, auditable channels to maintain compliance with state gaming regulators and anti-fraud requirements. If you are searching for a phone number because you have an urgent funds or security issue, the fastest published path is the in-app or web live chat, or submitting a support request via the Help Center request form (https://help.draftkings.com/hc/en-us/requests/new).

How to reach DraftKings support — step-by-step practical guide

Best practice for most customers: use the DraftKings mobile app or the web Help Center and select Live Chat if you need a real-time interaction. Live Chat is accessible 24/7 on most market implementations and is optimized for immediate account-level help (logins, deposits, withdrawals, bet settlements). When Live Chat is available, expect an initial response within minutes; if chat is not available, use the “Submit a Request” form so the case is routed to the correct internal team.

If you prefer a non-live route, open https://help.draftkings.com/hc/en-us/requests/new to create a ticket. When creating a ticket, choose the correct category (Payments & Banking, Account Verification, Responsible Gaming, Promotions/Bets) to reduce triage time. For problems that involve real money or potential fraud, mark the ticket as urgent in the description and include timestamps and transaction IDs.

• Quick-access steps: 1) Log into the DraftKings app or website. 2) Tap Help/Support or visit https://help.draftkings.com. 3) Use Live Chat for immediate help or Submit a Request (https://help.draftkings.com/hc/en-us/requests/new) for documented follow-up. 4) Attach required documents (see next section).

What information and documents to prepare before contacting support

Preparing the right documentation before you open a ticket or start chat reduces resolution time significantly. For identity verification and account recovery you should have: the email address tied to the account, the exact username (if applicable), the last 4 digits of your SSN, date of birth, and a government-issued photo ID (driver’s license or passport). If the issue concerns deposits or withdrawals, have recent transaction timestamps, transaction IDs, the last 4 digits of the bank card or bank account, and any payment confirmation receipts.

For disputes (failed deposit, missing withdrawal, bet settlement disagreement) include exact timestamps (use the app’s bet history to copy the bet ID), the dollar amounts, and screenshots of any error messages. Typical verification processing times after you upload documents: identity checks often complete within 24–72 hours, but in complex cases (AML/fraud reviews) the process can extend to up to 30 days while the company coordinates with payment processors and regulators.

• Documents to have ready: government photo ID (JPEG/PDF), a selfie or live verification if requested, a bank statement or screenshot showing your name and the account used (dated within 90 days), and transaction reference numbers for deposits/withdrawals.

Typical response and resolution times; escalation paths

Response times vary by channel: Live Chat is the fastest — initial answers commonly arrive within a few minutes during peak hours; standard support tickets via the Help Center are often acknowledged within 12–48 hours and resolved within 3–7 business days depending on complexity. Issues involving third parties (payment processors, ACH, wire transfers) routinely add extra time: ACH withdrawals can take 1–5 business days after processing; wire transfers may post same-day to 2 business days depending on banks.

If a support ticket does not resolve the issue, escalate using the ticket number: reply to the same ticket with “Escalation Requested” and a concise reason (fraud, locked account, withheld funds). For regulatory or legal matters, consult the “Legal & Regulatory” links at the bottom of DraftKings’ corporate site (https://www.draftkings.com) which provide guidance on state regulators and how to file a complaint with your state gaming commission.

Special situations: suspended accounts, responsible gaming, and tax documents

Account suspensions and KYC holds are handled through formal review. If your account is suspended for suspected fraud or wagering irregularities, expect an investigatory period; DraftKings typically communicates status updates via the same support ticket and may request additional documents. Responsible gaming tools (deposit limits, session limits, self-exclusion) are available in account settings and customer support can implement certain restrictions within minutes when requested.

For tax matters: U.S. customers who meet reporting thresholds receive IRS Form 1099-MISC/1099-K by January 31 of the year following reportable winnings. For specific tax document questions, reference the “Tax Center” on the DraftKings site or submit a support ticket and include the year and account name for which you need documentation.

Why did my DraftKings account get locked?

An AI Overview is not available for this searchCan’t generate an AI overview right now. Try again later.AI Overview A DraftKings account can be locked for several reasons, primarily related to violations of their terms of service or issues with account security. Common reasons include suspicious activity, failed identity verification, underage gambling, fraudulent activity, and violating geographic restrictions. If your account is locked, you should first check for any instructions in your email, and then try to reset your password or contact DraftKings support.  Here’s a more detailed breakdown: 1. Security and Policy Violations:

• Suspicious Activity: DraftKings may lock accounts if they detect unusual or suspicious betting patterns, which could be for your own protection. 
• Identity Verification Failures: If DraftKings cannot verify your identity, or if there are discrepancies in your information, your account may be locked. 
• Underage Gambling: DraftKings has strict age restrictions, and accounts belonging to users under the legal gambling age will be closed. 
• Fraudulent Activity: This includes chargebacks, suspicious betting patterns, or using stolen payment methods. 
• Multi-Accounting and Collusion: Using multiple accounts or working with others to cheat in contests can lead to account closure. 
• Geographic Restrictions: Accessing DraftKings from a location where it is not permitted will result in lockout. 

2. Technical Issues:

• Incorrect Login Attempts: Too many failed login attempts can temporarily lock your account. 
• Password Reset Issues: Inaccessible or incorrect email addresses can prevent password resets. 
• Technical Glitches: Clearing browser cache or trying a different device can sometimes resolve login issues. 

3. What to do if your account is locked:

• Check your email: Look for instructions or information from DraftKings. 
• Reset your password: Use the “Forgot Password” option on the login page. 
• Contact customer support: If you can’t resolve the issue yourself, reach out to DraftKings support for assistance. 
• Verify your identity: If requested, complete the identity verification process with valid ID. 
• Check for self-exclusion: If you previously self-excluded, you’ll need to wait for the exclusion period to end. 
• Disable VPNs and Location Masking: If you’re using a VPN or other tools to mask your location, disable them. 
• Check for multiple accounts: Ensure you’re only using one DraftKings account. 
• Be patient: Some lockouts may be temporary, and the account may be unlocked after some time. 

AI responses may include mistakes. Learn moreWhat can I do if my account is locked? (US) – DraftKings Service PortalNote: If you’re unable to access your account because you’ve selected to self-exclude or enter a cool off period, you have to wait…DraftKingsWhat can I do if my account is locked? (CA) – DraftKings Service PortalBe sure geolocation is enabled on all devices that you’re using to access DraftKings. Disable any VPN or other software that may m…DraftKings(function(){
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Can you talk to someone at DraftKings?

If you’re a US or Ontario, Canada based Sportsbook or Casino customer, you can also request a callback via the Chatbot. Important Note: The option to request a callback is only available for logged in Sportsbook and Casino customers within the US. Callback isn’t available for Fantasy Sports customers.

Can you dispute a DraftKings bet?

Bets can be voided regardless of whether the event has been settled or not.

Is DraftKings open on 24/7?

DraftKings Live Dealer tables are generally available 24 hours a day. All other tables, all roulette games, and Infinite Blackjack, are also generally available 24 hours a day.

How do I contact DraftKings PR?

The official DraftKings account for company news and features. Email [email protected] for inquiries.

Where is DraftKings

Boston, MADraftKings / Headquarters
Nestled in the heart of the city, DraftKings was founded in Boston and serves as our headquarters.