DraftKings Customer Service Number — How to Reach Support and What to Expect

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1 DraftKings Customer Service Number — How to Reach Support and What to Expect

Does DraftKings publish a customer service phone number?

DraftKings does not publish a single, universal customer service telephone number for general account support. As of 2024 the company routes most consumer inquiries through its online Help Center, in-app live chat, and ticketed email/support forms so that cases are logged, tracked, and verified against the user account. This is standard across major U.S. sports-betting and daily fantasy operators because it reduces fraud risk and improves response auditability.

If you see a phone number online claiming to be DraftKings “customer service,” treat it with caution: unverified phone lines are a common vector for social-engineering scams. For official support always start at DraftKings’ Help Center (https://help.draftkings.com) or the support link inside the DraftKings app. The company’s corporate headquarters is 222 Berkeley Street, Boston, MA 02116 (corporate address used for legal and investor correspondence as of 2024); corporate or investor phone numbers are not intended for player account help.

Primary official support channels and how to use them

Best first step: open https://help.draftkings.com and search for your specific issue (deposit, withdrawal, verification, promotional credit, account lock). The Help Center contains step-by-step articles and a “Contact Us” flow that automatically gathers device, app version, IP range and recent transaction references — all data that speeds resolution. If your issue requires one-on-one interaction, the Help Center will route you to in-app live chat or create a ticket.

In-app live chat is typically the fastest live channel for routine problems (login issues, small payouts, promo codes). For more complex investigations (suspected unauthorized access, KYC/document verification, disciplinary reviews), DraftKings will open a support ticket and ask for documentation; those tickets are tracked with case IDs so you can reference them in follow-ups.

What to prepare before contacting support

Having the right information ready reduces total handle time and avoids repeated requests. Prepare identifying details and transaction references before opening a chat or ticket. Typical items that support will request include account email, date-of-birth, last four digits of your SSN (U.S. only), approximate timestamps for deposits/withdrawals, transaction IDs, and a clear description of the error or dispute.

Documents and details to have ready: government-issued photo ID (driver’s license or passport), proof of address (utility bill or bank statement dated within 90 days), screenshots of error messages, transaction IDs, and the device/app version you used.

Important notes: Do NOT send full SSN or account passwords in chat; DraftKings may request last four of SSN for verification but will never ask for full passwords. Redact sensitive numbers if you upload screenshots.

Common issues, typical response times and escalation

Response times vary by channel and complexity. Typical service expectations (industry norms and DraftKings user reports as of 2024): in-app live chat — immediate to 30 minutes for initial triage; standard email/ticket — 12–72 hours for an initial substantive response; document verification and AML/KYC reviews — 24–72 hours but occasionally up to 7 business days for complex cases. Withdrawals depend on the payment rail: ACH bank transfers often clear in 3–5 business days, card processors and third-party wallets (e.g., PayPal) can be 1–3 business days, while manual check deliveries may take 7–10 business days.

If a ticket is unresolved after the support team’s stated SLA, ask for a case ID and the name/ID of the specialist handling the ticket, then request escalation to a supervisor. If DraftKings’ escalation does not resolve a substantive dispute (e.g., funds or licensing matters), you can file a complaint with your state’s gaming regulator — most states post online complaint forms and expected investigation timelines (for example, New Jersey Division of Gaming Enforcement, Michigan Gaming Control Board). Keep exact timestamps and transaction records for regulator submissions.

Security, fraud prevention and red flags

Because account takeover and social-engineering scams directly affect customer funds, DraftKings emphasizes secure, auditable channels. Always verify you are on https://www.draftkings.com or https://help.draftkings.com and that the connection is secured (HTTPS lock). DraftKings will not call you unsolicited to request passwords. If someone calls claiming to be DraftKings and requests financial account numbers or passwords, do not comply — instead submit a ticket via the official Help Center and include call details.

If you suspect fraud, immediately change your account password, enable two-factor authentication (available in account settings), and open a support ticket marked “unauthorized access.” Log the incident time, IP addresses shown (if available), and any correspondence. For credit-card or bank fraud, contact your financial institution at the number on the back of your card and request a fraud alert or card reissue.