DraftKings Customer Service Number — Full Guide and Practical Steps

Does DraftKings publish a customer service phone number?

As of 2025, DraftKings does not maintain a single, consumer-facing phone number for general account support. The company, founded in 2012 and publicly listed in 2020, has standardized digital support channels (in-app chat and an online Help Center) because those channels provide immediate account context, log history, and secure authentication that phone support cannot reliably provide. For most deposit, withdrawal, wager, and account-restriction issues you will be directed to those digital routes.

This approach is intentional: digital support lets DraftKings attach Bet IDs, transaction IDs, timestamps and screenshots directly to a support ticket. If you insist on voice contact for legal or corporate matters, DraftKings provides corporate and investor contact pages (see section below), but routine customer service is handled through the Help Center and support email/chat rather than a public 1‑800 consumer line.

Primary contact channels (exact URLs and official email)

The fastest way to reach DraftKings support is the in-app live chat available in the DraftKings Sportsbook and DraftKings Casino apps and on the website. Official support resources include the Help Center at https://help.draftkings.com and the general support email address [email protected]. Use the in-app chat when you are logged into the account that has the issue; the system will attach your Account ID and recent activity automatically.

Help Center articles contain step-by-step guides (e.g., deposit reversal, ID verification, bonus eligibility) with article IDs and snapshots that make escalation faster. The Help Center also hosts policy documents such as Terms of Use (last materially updated in 2024) and Responsible Gaming procedures—these can be cited by article name and date when you open a support ticket.

What to include in your support message

• Account identifiers: Account ID or username and the last 4 digits of the phone number or email registered on the account.
• Bet/Transaction specifics: Bet ID (e.g., BK-123456789), transaction ID, exact stake and payout amounts ($25.00 stake, $145.75 returned), and UTC timestamps (YYYY-MM-DD HH:MM:SS) where possible.
• Payment details: type (ACH, Visa, Mastercard, PayPal), last 4 digits of card or last 4 of bank account, deposit/withdrawal amounts and dates, and merchant descriptor seen on the bank statement.
• Device and app details: iOS/Android version, app version number (e.g., DraftKings v6.14.2), browser and OS if on web (Chrome 120 on macOS 14.2).
• Supporting evidence: screenshots (.png), short screen recordings (.mp4), and copies of KYC documents if requested (driver’s license front/back, utility bill dated within 90 days).

Including those exact data points in your initial message reduces back-and-forth. If you submit via email, place key identifiers in the subject line (e.g., “Account ID 987654 — Withdrawal pending $1,200 — Transaction ID TX-20250901-55”). That subject format makes escalation to Payments or KYC teams faster and reduces average resolution time.

Expected response times and resolution timeline

Typical response windows: in-app live chat often connects within 1–15 minutes during peak U.S. hours and resolves many issues in a single session. Email inquiries to [email protected] usually receive an automated acknowledgement immediately and a substantive reply within 24–72 hours for routine requests. Complex KYC or payment investigations commonly take between 3–10 business days because they require documentation checks, third-party bank verification, or compliance review.

When you open a ticket, note the ticket number and expected SLA stated by the agent. If you do not receive an update within the SLA, reply to the same ticket rather than creating a new one; duplicate tickets slow down case routing. For payments flagged by banks, typical ACH holds clear in 1–3 business days, card reversals can be 5–10 business days, and wire-related investigations may take up to 30 days in exceptional cases.

Escalation paths, corporate contacts and regulatory options

If standard channels do not produce a satisfactory result, escalate methodically: 1) request senior agent review in the chat and ask for a supervisor; 2) use the ticket ID to request escalation via the Help Center’s “Appeal” workflow; 3) if unresolved, file a complaint with the state gaming regulator in the jurisdiction where your account is licensed. DraftKings operates state-licensed books—New Jersey, Michigan, Pennsylvania, Colorado and others—so the correct regulator depends on where you place bets.

For corporate or investor matters, visit investors.draftkings.com for investor relations resources and press releases. DraftKings’ publicly listed corporate headquarters is commonly listed as 222 Berkeley Street, Boston, MA 02116; use corporate contact forms on the official site for press or legal notices rather than customer support email addresses. Regulatory complaints should reference the operator, jurisdiction, ticket ID and a concise timeline; regulators prioritize documented, time-stamped evidence.

Practical tips to resolve common issues quickly

• If a deposit hasn’t posted within 24 hours, check bank/Merchant descriptor, then supply a screenshot of your bank transaction and the DraftKings transaction ID. This cuts investigation time by roughly 40%.
• For KYC holds, upload government ID (DOB must match account), a selfie with ID, and a utility bill dated within 90 days. Missing one document is the most common cause of 3–10 day delays.
• Keep copies of chat transcripts and ticket numbers. If you must escalate externally, regulators will ask for ticket IDs and timestamps first.

Following the guidance above and supplying precise, formatted data (Account ID, Bet/Transaction ID, date/time, amounts, and screenshots) dramatically improves response speed. Remember: DraftKings’ support model is optimized for digital channels—crafting a clear, data-rich initial message is the single most effective step you can take.

Is DraftKings open on 24/7?

DraftKings Live Dealer tables are generally available 24 hours a day. All other tables, all roulette games, and Infinite Blackjack, are also generally available 24 hours a day.

How do I contact DraftKings PR?

The official DraftKings account for company news and features. Email [email protected] for inquiries.

Where is DraftKings

Boston, MADraftKings / Headquarters
Nestled in the heart of the city, DraftKings was founded in Boston and serves as our headquarters.

Can you talk to someone at DraftKings?

If you’re a US or Ontario, Canada based Sportsbook or Casino customer, you can also request a callback via the Chatbot. Important Note: The option to request a callback is only available for logged in Sportsbook and Casino customers within the US. Callback isn’t available for Fantasy Sports customers.

Can you dispute a DraftKings bet?

Bets can be voided regardless of whether the event has been settled or not.

Why did my DraftKings account get locked?

An AI Overview is not available for this searchCan’t generate an AI overview right now. Try again later.AI Overview A DraftKings account can be locked for several reasons, primarily related to violations of their terms of service or issues with account security. Common reasons include suspicious activity, failed identity verification, underage gambling, fraudulent activity, and violating geographic restrictions. If your account is locked, you should first check for any instructions in your email, and then try to reset your password or contact DraftKings support.  Here’s a more detailed breakdown: 1. Security and Policy Violations:

• Suspicious Activity: DraftKings may lock accounts if they detect unusual or suspicious betting patterns, which could be for your own protection. 
• Identity Verification Failures: If DraftKings cannot verify your identity, or if there are discrepancies in your information, your account may be locked. 
• Underage Gambling: DraftKings has strict age restrictions, and accounts belonging to users under the legal gambling age will be closed. 
• Fraudulent Activity: This includes chargebacks, suspicious betting patterns, or using stolen payment methods. 
• Multi-Accounting and Collusion: Using multiple accounts or working with others to cheat in contests can lead to account closure. 
• Geographic Restrictions: Accessing DraftKings from a location where it is not permitted will result in lockout. 

2. Technical Issues:

• Incorrect Login Attempts: Too many failed login attempts can temporarily lock your account. 
• Password Reset Issues: Inaccessible or incorrect email addresses can prevent password resets. 
• Technical Glitches: Clearing browser cache or trying a different device can sometimes resolve login issues. 

3. What to do if your account is locked:

• Check your email: Look for instructions or information from DraftKings. 
• Reset your password: Use the “Forgot Password” option on the login page. 
• Contact customer support: If you can’t resolve the issue yourself, reach out to DraftKings support for assistance. 
• Verify your identity: If requested, complete the identity verification process with valid ID. 
• Check for self-exclusion: If you previously self-excluded, you’ll need to wait for the exclusion period to end. 
• Disable VPNs and Location Masking: If you’re using a VPN or other tools to mask your location, disable them. 
• Check for multiple accounts: Ensure you’re only using one DraftKings account. 
• Be patient: Some lockouts may be temporary, and the account may be unlocked after some time. 

AI responses may include mistakes. Learn moreWhat can I do if my account is locked? (US) – DraftKings Service PortalNote: If you’re unable to access your account because you’ve selected to self-exclude or enter a cool off period, you have to wait…DraftKingsWhat can I do if my account is locked? (CA) – DraftKings Service PortalBe sure geolocation is enabled on all devices that you’re using to access DraftKings. Disable any VPN or other software that may m…DraftKings(function(){
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