Does Klarna have a customer service number?

Contents

1 Does Klarna have a customer service number?

Short answer and overall approach

Klarna does not operate a single, global “one-number-fits-all” helpline. Instead, the company uses a market-by-market support model: phone support exists in many countries, but the availability, hours, and the exact telephone number vary by jurisdiction and by product (consumer vs. merchant). Since roughly 2017–2020 Klarna has shifted to an “app-first” and digital-first support model, so telephone support is now one of several contact channels rather than the default.

If you need to call, the correct number is published on Klarna’s official support site (help.klarna.com) after you select your country. For corporate or formal correspondence you can also use Klarna’s registered address: Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden (company registration number 556737-0431). Always verify telephone numbers and opening hours on Klarna’s official pages for your country before calling.

How to find the correct phone number for your country

The most reliable method to locate a phone number is the Klarna Help Center: https://help.klarna.com. After opening the site, change the region/country selector at the top-right (or bottom on mobile). The localized help pages list the contact methods available in that market: an in-app chat, email forms, and, where offered, one or more telephone numbers. Numbers may be different for consumers, merchants, and business partners.

Phone numbers may also appear inside the Klarna mobile app (iOS/Android) under Profile → Help → Contact Us. If you are logged in the app, Klarna can pre-fill your case details (order number, invoice number) which shortens call handling time. If you cannot find a number, the help center will display the recommended channel — often the in-app chat or a web form — and explain expected response times.

Visit https://help.klarna.com and select your country → check “Contact us” for phone numbers and hours.

Open the Klarna app → Profile/Orders → select the transaction → choose “Get help” to access in-app chat or a local phone number if available.

For formal/legal communication, use the corporate address: Sveavägen 46, 111 34 Stockholm, Sweden. Verify registry details at local business registries or at https://www.klarna.com.

Alternative contact channels and what they mean

Klarna prioritizes the in-app chat (available inside the mobile app) and a web-based help center. The chat is typically staffed by a combination of automated triage, trained agents, and escalation paths to subject-matter specialists. For straightforward account, billing or delivery questions, the in-app chat usually resolves cases fastest because it provides the agent with your account context and transaction history.

Email forms and support tickets are used for problems that require document uploads (e.g., ID verification, contractual documents) or when agents need to consult with partner merchants. Social media (Twitter/X, Facebook) is used for status updates but agents will redirect you to private channels for account-specific issues. For urgent concerns such as suspected fraud, use the in-app channels first — they are monitored continuously in most markets.

What to prepare before you call or chat

Preparing the right documentation cuts resolution time significantly. When contacting Klarna, have the following items ready so the agent can verify your identity and access the transaction quickly:

Order number or Klarna invoice number (example formats: INV-1234567 or order IDs shown in merchant emails).

Registered email address and the last 4 digits of the payment card on file, or Klarna account phone number for two-factor verification.

Merchant name, date of purchase, transaction amount (currency and amount), and screenshots of any merchant communication or delivery tracking.

For merchant-facing queries (integration, settlement, chargebacks) have your merchant ID and the relevant Klarna agreement number available. For disputes or refund follow-ups include the date you requested the refund and any merchant case/reference number.

Escalations, regulators and dispute resolution

If you cannot reach a satisfactory outcome with Klarna’s local support, you can escalate. In the UK, EU and other regulated markets Klarna is subject to financial services rules and consumer protection laws. For consumer disputes in the UK you can contact the Financial Ombudsman Service (FOS) — see https://www.financial-ombudsman.org.uk for how and when to escalate. In Sweden you may use the National Board for Consumer Disputes (ARN) at https://www.arn.se.

Keep careful records: time-stamped screenshots of chats, reference numbers from phone calls, and copies of e-mails. These are often required by ombudsmen or regulators. If your issue relates to fraud or identity theft, file a police report in parallel and provide the reference to Klarna for faster handling of fraud-related protections.

Practical tips — hours, expected wait times, and costs

Support hours and service levels vary widely by market. Typical telephone hours in many European markets are weekday hours roughly 08:00–20:00 local time; some countries offer extended or weekend hours. In-app chat response times are usually faster (often under 15 minutes for initial triage) while phone waits can range from immediate to 20–40 minutes during peak times (holiday shopping periods in November–December can increase queues substantially).

Calling Klarna may be subject to local call charges if the number is not toll-free. Klarna will clearly label toll-free numbers (e.g., 0800/0808 formats in the UK) on its help pages. Always confirm whether a number is toll-free in your country and consider using the in-app chat or a callback option where offered to avoid unexpected charges.