Divvy customer service number — authoritative guide for business users

Where to find the official Divvy customer service number

There is no single public hotline that applies to every Divvy account; the correct phone number for support is provided through official Divvy channels for each customer. The most reliable places to find the phone number are: the Divvy web app (Settings → Support or Help), the admin console email footer, and the physical corporate card — the back of a Divvy-issued physical card typically lists an emergency card phone number. Always confirm any number you call matches the one shown inside your authenticated Divvy account or on divvy.co to avoid phishing scams.

If your company was onboarded as an enterprise customer, your onboarding documentation or dedicated account manager will supply a direct support line and escalation contacts. Divvy was founded in 2016 and was acquired by Bill.com in April 2021 (transaction value approximately $2.5 billion); as a result, some support routing and account-management functions are integrated with Bill.com systems. When in doubt, use the in-app help button or the secure support form in your admin console to retrieve the verified number or request an outbound support call.

When to call vs. when to use chat or support ticket

Use the phone for urgent, time-sensitive issues: lost/stolen physical cards, suspected fraud, large unauthorized transactions, or when you need an immediate freeze/unfreeze of cards. Calling ensures the fastest action — card locks and emergency fraud holds are commonly completed within minutes once you are connected to an agent. For non-urgent operational items — expense policy configuration, card allocation, bill reconciliation questions, or feature requests — open a support ticket or use in-app chat so the issue is tracked and attached to your account record.

Typical channel expectations: phone and in-app chat are best for immediate actions and usually provide initial triage in minutes; support tickets provide a documented trail and generally receive substantive responses within 24–72 hours depending on plan level. Enterprise customers with SLAs or a named Customer Success Manager will see faster turnaround and direct escalation paths; standard customers should expect ticketed workflows for complex investigations.

What to have ready before you call

• Account context: company legal name, your admin user email, and account ID (found in the top-right of the admin console).
• Card and transaction specifics: last 4 digits of the card, transaction date/time (with timezone), merchant name, amount, and transaction ID or reference shown in the transaction detail.
• Banking/receiving info: last 4 digits of the linked bank account, ACH trace or confirmation number if available, invoice or PO numbers for reconciliation.
• Evidence: screenshots or exported CSV showing the problematic activity, plus the name and contact of the employee involved.
• Compliance identifiers: EIN or VAT ID and any internal ticket numbers used by your finance or IT teams.

Providing this data up front shortens triage time and reduces back-and-forth. If a fraud investigation is required, agents will request signed attestations and may give a case number; note that formal disputes with banks can take 7–90 calendar days depending on the type (card chargebacks vs ACH reversals).

Emergency card issues and expected timelines

For lost or stolen cards, use the in-app card controls to immediately freeze (block) the physical or virtual card — this action is instantaneous in most admin consoles. Once you report a card as lost/stolen via phone, Divvy or its issuer will typically cancel the card and start a replacement; physical card delivery timelines are usually 5–7 business days for domestic U.S. shipping, and longer for international shipments. Virtual cards can be reissued immediately for time-sensitive vendor payments.

When fraud is suspected, agents will open an investigation and may issue provisional credits at their discretion pending bank issuer review. Keep in mind that the complete investigatory process and final resolution with the issuing bank can take several weeks; maintain communication with your assigned support rep and retain all supporting documentation (merchant communications, refund attempts, reconciliations) to accelerate outcomes.

Escalation path, SLAs, and best practices for enterprise admins

• Follow the documented escalation path: support ticket → phone escalation → Customer Success Manager (if assigned) → formal executive escalation. Always record the ticket/case number and the name of the agent handling your case.
• For enterprise agreements, confirm SLA thresholds in your contract (response times, uptime guarantees, API support windows). If you don’t have a named contact, request one during onboarding; a named CSM expedites configuration, reporting, and dispute resolution.
• Integrations and reconciliation: when opening issues related to accounting integrations (QuickBooks, Xero, Bill.com), include exported connector logs and timestamps. For API issues, include request IDs, sample payloads, and environment (production vs sandbox).

Document recurring problems and maintain an internal audit trail: monthly reconciliation packages that include card transaction exports, bank statements, and dispute outcomes are standard best practice. For compliance and audit readiness, ensure at least two company admins can access support channels and that backup payment methods are on file to prevent business interruptions.

Practical call script and closing checklist

When you call, use a concise script: identify yourself and your company, state the account ID and admin email, clearly describe the issue with dates and amounts, and ask for a ticket/case number and an estimated resolution time. Example opening line: “Hello, I’m [Name], Admin for [Company], account ID [######]. I’m calling about a $X.XX charge on [date] with transaction ID [####]; please open a fraud investigation and provide a case number.”

Close every interaction by confirming: the ticket/case number, the agent’s name, the next steps, and expected timelines. Save email confirmations and add the case number to your internal ticketing system (IT/Finance). If you cannot find a verified phone number in your account, request an official outbound call via the secure support form rather than relying on third-party directories.

Is Divvy part of Lyft?

Lyft currently manages all of the largest bike share systems in the United States and many of the largest systems in the world, including Bay Wheels (California Bay Area), Bluebikes (Boston, MA), Citi Bike (New York and Jersey City), Divvy (Chicago, IL), CoGo Bike Share (Columbus, OH), Capital Bikeshare (Washington, …

What is Divvy now called?

The Divvy name has now been retired and the new platform will be called BILL Spend & Expense.

What is the 800 number for Bill com?

If your issue is unresolved by Bill.com, LLC at 866-989-BILL (2455), please submit formal complaints with the State of Alaska, Division of Banking & Securities.

How do I contact Divvy customer service?

Contact Divvy
Search our Help Center to find the answers to your questions. If you’re still having trouble, email Divvy customer service or call 1-855-55-DIVVY, now supported by Lyft.

What is the credit limit for Divvy?

With credit lines from $1000-5M¹, the BILL Divvy Card² makes it easy to access the funding you need, no matter the size of your business.

What happens if you don’t bring back a Divvy bike in 30 minutes?

If you keep a classic bike out for longer than the time included in your membership or pass, additional usage fees will apply. A ride timer on the mobile app keeps track of how long you’ve had a bike out.