DistroKid customer service telephone number
Does DistroKid publish a telephone number?
Short answer: no. DistroKid does not publish a public customer-service telephone number for routine account, distribution, or billing inquiries. The company operates a centralized, written-support system (help ticketing and knowledge base) rather than live telephone support. That design is intentional — it helps them track account-specific details (receipts, UPCs, ISRCs, screenshots) in a searchable ticket thread and reduces the risk of miscommunication that can happen on short phone calls.
If you search the official site (https://distrokid.com) or the Help Center (https://support.distrokid.com) you will not find a customer-service phone number. Public-facing channels are ticketed support, social media, and their Help Center articles. If any third party advertises a DistroKid phone number, treat it as unreliable unless it is linked from DistroKid’s own domains; unsolicited phone numbers can be scams or third‑party resellers.
Official support channels and how to access them
Primary support is via the DistroKid Help Center and the in-app “Contact Support” or “Submit a request” forms at https://support.distrokid.com. This creates a support ticket that is attached to your account email and can include attachments (screenshots, PDFs of receipts). Use the same email address you use to log into DistroKid so support can locate your account quickly; tickets without matching account details require additional verification and slow resolution.
DistroKid also maintains a public-facing Twitter/X handle (@DistroKid) and an Instagram account where they post updates and service notices. These social channels can be useful for status alerts (outages, partner delays), but do not replace a support ticket for account-specific actions (metadata changes, payouts, takedowns). If you open a ticket and need a status update, replying to that ticket is the fastest documented route.
What to include when you contact support
- Account & identity: full name, account email (exact), last 4 digits of the card on file or PayPal transaction ID, membership type (e.g., Musician/Musician Plus/Label if applicable).
- Release specifics: artist name, release title, UPC, ISRC(s), release date (YYYY-MM-DD), store/platform (Spotify/Apple Music/TikTok), and a short description of the problem and desired outcome.
- Evidence: screenshots of the issue (error messages, banking statements, distribution receipts), copies of correspondence, and the ticket ID if you are following up.
Providing these items up front reduces back-and-forth. For example, a metadata change request with an ISRC and UPC allows support to find the exact record immediately; vague submissions like “my song isn’t showing” require staff to first identify the release, which delays triage.
Typical response times and resolution windows
Response times vary by request type and workload. High-volume inquiries (general questions, basic metadata tweaks) are commonly answered within 1–5 business days. More complex issues — payment disputes, partner takedown disputes, or corrections requiring partner action — often take 5–21 business days because DistroKid must coordinate with stores (Spotify, Apple, Amazon, TikTok) and payment processors.
When you open a ticket you will usually receive an auto-generated confirmation with a ticket ID. Keep that ID and expect follow-ups in the thread. If you have urgent content removal or DMCA needs, note “DMCA” in the subject and attach a signed notice; those have a different legal workflow, and response windows are governed both by DistroKid policy and by the receiving platform’s review times.
When to escalate and alternative remedies
- If you receive no reply to a ticket after 10 business days, reply to the original ticket asking for an update and include the ticket ID. This creates a new event in the ticket history and pushes it up the queue.
- If there is no satisfactory resolution after 30 calendar days and you believe contract terms were violated (billing/failed distribution), collect your ticket history and use public escalation paths: a concise public DM to @DistroKid on X or filing a complaint with consumer agencies (your bank/credit card issuer or local consumer protection office). Only use chargebacks as a last resort and after documenting attempts to resolve.
Legal or contract disputes may require formal notices; consult a lawyer for invoice-level claims. For payout/accounting discrepancies, export your royalty reports (CSV) from your DistroKid dashboard and attach them to your ticket — quantified evidence accelerates reconciliation.
Practical sample message and final tips
Sample ticket text (use as a single submission): “Account email: [email protected]. Problem: Spotify streams show zero for release ‘Title’ (UPC 123456789012). Release date: 2024-03-10. Desired outcome: confirm distribution and request resync. Evidence: screenshot of Spotify page and distribution receipt (attached). Please include ticket ID in replies.” A concise, structured opening like that helps the agent triage immediately.
Final tips: always keep your account email secure, back up UPCs/ISRCs in a personal file, and take screenshots of store pages and receipts the moment you spot an issue. Remember that DistroKid’s documented channels are the ticket form and Help Center — there is no published telephone hotline, so prepare written materials and use the ticket workflow for the fastest, documented resolution.
