Deseret Book Customer Service — Professional Guide

Overview and Where to Start

Deseret Book is a specialty retailer and publisher focused on Latter-day Saint and family-centered books, media, and gifts. For the quickest, most reliable information about orders, returns, and store hours use the official site: https://deseretbook.com. The site consolidates order history, tracking, account settings, and the store locator, which is the single most reliable source for current phone numbers, addresses, and local hours.

When you contact Deseret Book customer service you will typically be routed to a centralized support team handling e-commerce, corporate sales, and retail-store issues. Prepare the order number (typically a 9–12 digit alpha-numeric), the email used at checkout, and an item SKU or title — having those three items reduces average handle time from 15–20 minutes to under 7 minutes for straightforward inquiries.

Primary Contact Channels and Typical Hours

The primary contact channels are: the website Help/Contact forms, live chat on deseretbook.com (when available), phone support, and in-store customer service desks. As a best practice, use live chat or the Help form for non-urgent requests (order changes, subscription questions) and phone support for time-sensitive issues (billing disputes, shipping exceptions). The website contact page is updated in real time with the shortest wait method and any holiday closures.

For phone contact, many customers use the centralized customer service line published on the site; if you prefer escalation, request a supervisor and a case number. When calling, state your preferred resolution (refund, replacement, expedited shipment) in the first 60 seconds and confirm the agent’s name — this creates a clear audit trail for follow-ups and reduces repeat calls.

Ordering, Fulfillment, and Shipping Details

Orders placed before the cut-off time (commonly 11:00 PM MST on business days) are processed within 1–2 business days; expedited processing windows are sometimes available at checkout for an extra charge. Typical economy shipping deliveries in the continental U.S. are 3–7 business days after shipment; expedited options (2-day or overnight) are routed via major carriers and include tracking numbers via email. International shipping is available to select countries but may require additional duties and takes 7–21 business days depending on customs clearance.

When tracking an order, look for the carrier name and the tracking number in the order confirmation and shipment emails. If tracking does not update within 48 hours of shipment, open a ticket with customer service and include the tracking number, the last known scan location, and photos of the packing slip (if received). In most cases, agents will open a carrier inquiry within 24–48 hours and provide next steps within 3 business days.

Returns, Refunds, and Exchange Policies

Deseret Book’s return policy for physical goods is generally time-limited and condition-dependent: keep original packaging, include the packing slip or order number, and initiate returns through your account or the Help form. Standard practice for many items is a 30-day return window from delivery date; exceptions commonly include digital content, opened audio downloads, clearance and personalized items. Refunds are typically issued to the original payment method within 5–10 business days after the returned item is received and inspected.

For damaged or incorrect items, photograph the product and packaging immediately and submit those images with the order number. If the package shows external carrier damage, retain the packaging for carrier claims. For exchanges, request a replacement SKU and confirm availability — if the item is out of stock, request a refund or an equivalent credit. Always request a return authorization number or case ID; this reduces processing disputes and provides a reference if a credit does not appear in the expected time window.

In-Store Services, Bulk Orders, and Special Sales

Deseret Book operates retail locations and often supports church units, seminaries, and bulk orders for conferences and classes. For bulk or institutional orders, contact the corporate sales or church distribution team via the contact options on deseretbook.com; provide estimated quantities, desired delivery date, and preferred invoicing terms. Bulk discounts and nonprofit pricing are typically available for orders over 25 units, but require a formal quote and lead time — allow 7–14 business days for processing quotes and 2–6 weeks for larger printing or binding requests.

Many stores offer same-day in-store pickup (select “Ship to Store” or “Pick Up In Store” at checkout) at no extra cost; pickup is usually held for 7–14 days. Gift services such as gift-wrapping and gift cards are available at checkout or in-store; when sending gifts directly, confirm whether a packing slip will be included and whether prices are hidden on the packing slip if you do not want the recipient to see the price.

Practical Troubleshooting and Escalation Steps

If an order is lost, first confirm the tracking status and delivery address. If tracking shows delivered but you did not receive the package, file a carrier claim and open a Deseret Book support ticket within 7 days; include the tracking number, photos of the delivery location (porch, mailbox), and a signed statement if required by the carrier. For fraudulent or unauthorized charges, report the charge to both your card issuer and Deseret Book immediately and request a transaction investigation and written case number.

To escalate unresolved issues, request the agent’s name and case ID, ask for the estimated resolution timeframe (in business days), and if unsatisfied request to speak with a supervisor. Keep a running log of interactions: date, time, agent name, case ID, promised action, and follow-up date. If a statutory or warranty matter arises (for example, manufacturing defects on electronics or high-value collectibles), request written confirmation of the company’s warranty path and the contact details for the vendor or manufacturer if applicable.

• What to include when contacting customer service: order number, email used at checkout, SKU or exact item title, purchase date, billing last four digits, shipping tracking number, clear photos (for damage), and your preferred resolution (refund, replace, or credit).
• Return checklist for physical items: original packing slip, all accessories and manuals, item inside original packaging, note of scratches/damage with photos, return authorization or case ID, and a trackable return method (retain receipt for proof).

How to cancel an independent subscription online?

To cancel your Subscription you will then need to log in to your account using your email address and the password you created when you purchased your Subscription. Once logged in, under the “Account Overview” tab, click “Subscription & billing” and click the Auto-renewal button to OFF.

How do I cancel my Deseret Book subscription?

Cancel Bookshelf+

1. Link to my subscription the my account page. Scroll to the Bookshelf+ section and click the “Subscription Details” link.
2. Subscription details link on my subscription page. A popup modal will appear with a link to “Cancel Subscription”
3. Cancel subscription link in modal.

How long does it take for a Deseret Book to ship?

Estimates are calculated in business days after the parcel leaves the Deseret Book warehouse. Business Days are Monday thru Friday and exclude holidays that shipping carriers are closed for operations. Processing time for in-stock items is typically 1-2 business days but can extend longer during high volume seasons.

How do I contact Deseret Books?

Contact Deseret Book

1. For customer support:
2. Event Tickets: [email protected].
3. Deseret Book stores: https://deseretbook.com/retail_stores.
4. Human Resources: [email protected].
5. Intellectual Property: [email protected].
6. Website: [email protected].
7. Inquiries from Media: [email protected].

How much is a subscription to the Deseret Bookshelf?

Deseret Bookshelf offers two price options: Deseret Bookshelf Plus for $9.99 a month, which gives users access to the app’s audiobook library as well as two-thirds of its ebook library, and Platinum, which has a $25 a year membership fee that allows users to earn points with purchaes, offers discounts and includes a …

Who runs the Deseret Book?

Sheri L. Dew