Depop customer service phone number 24/7 — complete guide for sellers and buyers

Key facts and current reality

Short answer: Depop does not publish a single, official 24/7 customer service phone number for general buyer or seller support. The platform’s primary, supported channels are the in‑app Help Centre and web support at help.depop.com. Public announcements since Etsy’s acquisition in 2021 (deal announced March 2021 for US$1.625 billion; integration work continued into 2022) have emphasized centralized digital support rather than a global call centre.

Because Depop is a marketplace with millions of listings and a global user base, most operational support — order problems, disputes, account cases — is handled asynchronously via tickets. For urgent bank/fraud/payment issues you should contact your bank or payment processor directly (numbers and sites listed below); Depop’s team will typically act on evidence you submit through their Help Centre rather than over an unsupported phone line.

Does Depop offer 24/7 phone support?

No. Depop’s public documentation and Help Centre do not list a 24/7 support phone number. The company moved away from large-scale phone support in favor of staffed digital channels to reduce fraud and to audit conversations. If you find a phone number on a third‑party site claiming to be “Depop 24/7 support,” treat it as unverified and potentially fraudulent.

If you require immediate action (for example, an in‑progress fraudulent transaction or a live scam request for off‑platform payment), file a report through Depop’s Help Centre and simultaneously call your bank and the payment service (PayPal, card issuer, or your payment processor) to request chargeback or fraud prevention. See the practical phone numbers and websites below to act quickly.

Official ways to contact Depop (step‑by‑step)

Use the in‑app route for the fastest traceable result: open the Depop app → tap Profile (bottom right) → Settings (gear icon) → Help Centre → Contact Us. On desktop go directly to https://help.depop.com/ and use the “Contact” flow. This creates a case ID that Depop can track, which is essential if you later need escalation or evidence for a bank/processor dispute.

Depop also communicates from official social handles (for status updates): the main site https://www.depop.com/ and Twitter/X @Depop. Do not rely on direct messages from unofficial accounts for account recovery or refunds. If you have a legal or compliance request you can send correspondence to Depop’s parent company channels, but these are still processed as tickets and are not a replacement for immediate phone support.

What to include in every Depop support ticket

Including full, precise information in your initial submission accelerates resolution and reduces back‑and‑forth. Put everything in one message rather than multiple short followups.

• Order/listing identifiers: Listing ID, Order ID (e.g., “Order #12345678”), buyer/seller username and email associated with the Depop account.
• Dates and times (with time zone): when you purchased/sold, when item was shipped (include tracking number), and timestamps for messages between buyer/seller.
• Evidence: clear screenshots of the listing, payment confirmation, tracking page status, and any chat messages. If you have a tracking number, include the carrier and tracking link (e.g., USPS, UPS, FedEx).
• Desired outcome: refund, relisting, replacement shipment, or account recovery. State whether you’ve contacted your bank or payment processor and include case/reference numbers there.

Practical alternatives — phone numbers and services to call now

If you face an urgent charge or fraud, Depop’s own ticket system is required for platform action, but you should simultaneously contact external services that can provide immediate holds, chargebacks, or shipment investigation. Below are widely used, public phone numbers and official websites that are useful while you wait for Depop’s ticket response.

• PayPal (U.S. support): 1‑888‑221‑1161 — https://www.paypal.com/ — useful if payment was processed via PayPal and you need an immediate investigation or reversal.
• Major carriers: USPS 1‑800‑275‑8777 (https://www.usps.com/), UPS 1‑800‑742‑5877 (https://www.ups.com/), FedEx 1‑800‑463‑3339 (https://www.fedex.com/). Use the carrier number when a tracking number shows “delivered” but buyer claims otherwise, or for “item not received” investigations.
• Card issuers: call the number on the back of your bank card immediately to request a fraud hold or temporary reversal if you see an unauthorized charge related to Depop activity.

Response times, escalation and safety best practices

Typical response windows from Depop Help Centre are variable: straightforward account questions often see an initial automated reply within hours and a human reply within 24–72 hours; complex cases (fraud, identity verification) may take up to 7–14 business days. If you do not receive a meaningful reply within 72 hours, re‑open the ticket with the case ID and add new evidence rather than starting a new ticket — this preserves the audit trail.

For escalation, use: 1) the same ticket and request escalation, 2) Depop’s social channels for public status updates (mentioning your case ID), and 3) your bank/payment provider for chargeback timelines. Keep all correspondence, as successful disputes typically rely on timestamps, tracking metadata, and full chat logs.

Final practical checklist before you contact support

Always collect the data Depop needs to act: order/listing IDs, tracking numbers, screenshots, timestamps and your requested outcome. This makes any ticket actionable and decreases the need for follow‑up, often shortening the effective resolution time from days to 48 hours or less.

Remember: never share account passwords, one‑time passwords (OTPs), or full card numbers in a support ticket. Only use the official domain help.depop.com and the in‑app Contact flow to open cases. If in doubt about a phone number you found online, cross‑check on the official site or contact your bank first.