Depop customer service number USA — complete, practical guide

Does Depop provide a US customer service phone number?

Short answer: Depop does not publish a general, staffed customer service phone number for buyers or sellers in the United States. Since its launch in 2011 and its acquisition by Etsy in 2021 (Etsy acquired Depop for approximately $1.62 billion), Depop has routed the majority of user support through its Help Centre and in‑app messaging rather than telephone support. That design reflects Depop’s focus on scalable, documentable support for a marketplace that handles millions of listings and transactions globally.

Practically, this means you will not reach a live Depop agent by dialing a single public US phone number. Instead, Depop expects users to open a support ticket through the app or web help portal (https://www.depop.com/help/). This allows Depop to capture order IDs, screenshots, profile names and tracking numbers immediately — data the company requires to investigate disputes, fraud reports and payment issues efficiently.

How to contact Depop support (step-by-step)

To get the fastest, most actionable response from Depop support, follow the in‑app route. Open the Depop mobile app (iOS or Android), tap your profile icon, then Settings/Help (or “Support”) and choose the relevant category: “Order not received,” “Item not as described,” “Account access,” etc. Completing the guided form ensures your case is indexed and assigned to the correct team.

When you must contact from a desktop, go to https://www.depop.com/help/ and use the “Contact Us” or “Report a problem” flows. These web forms mirror the app experience and will generate a ticket ID. Record that ticket ID and the timestamp; if you need to escalate later, supplying the ID reduces back-and-forth and speeds resolution.

• Step 1 — Collect data: order ID, buyer/seller username, listing URL, sale price, shipping/tracking number, dates and screenshots (receipt, condition photos, messages). Save them as PNG/JPG and a short text summary.
• Step 2 — Submit via app or web form and note the ticket number. Expect an initial automated reply; a human reply typically follows.
• Step 3 — If unresolved in 48–72 hours, reply to the ticket with any new evidence (tracking scans, bank statements masked for privacy) and request escalation to “Investigations/Payments” if it’s a fraud or non‑delivery issue.

Typical response times, fee and refund timelines

Depop’s published practice is to acknowledge new tickets immediately and aim for a substantive human response within 24–72 hours, although complicated fraud or account appeals can take longer (up to 7–14 business days). For returns/refunds: once a seller issues a refund, payment processors typically post funds back to a buyer’s card or bank within 3–5 business days. If Depop issues the refund centrally, allow an extra processing window; always keep your payment provider’s reference number.

Fees that affect refunds and net amounts are concrete: Depop charges a flat 10% seller fee on the item price (shipping can be treated separately), and US payment processing is commonly 2.9% + $0.30 per transaction when using integrated payments (Stripe/PayPal style). Example: a $50 sale incurs a $5 Depop fee and ~$1.75 processing fee, leaving an approximate seller receipt of $43.25 before shipping costs and taxes.

If you need a phone number: third‑party and escalation contacts

If your issue involves third parties (payment processor, postal carrier, or your bank), those organizations do maintain phone lines you can call to expedite chargebacks, tracking investigations or fraud blocks. Use the carrier’s tracking number and your ticket ID from Depop when you call. For urgent safety or fraud, file a report to local law enforcement and the Federal Trade Commission (FTC) as documented evidence.

• PayPal customer service (US): 1‑888‑221‑1161 — use for PayPal‑processed payments and disputes.
• USPS Customer Service: 1‑800‑275‑8777 — use to lodge lost/delayed package investigations with a USPS tracking number.
• UPS Customer Service: 1‑800‑742‑5877 — use to escalate missing or damaged shipments handled by UPS.
• FTC Consumer Response Center: 1‑877‑FTC‑HELP (1‑877‑382‑4357) — for reporting scams and collecting formal consumer complaint receipts.

Best practices to get a fast, favorable resolution

When opening any support ticket, follow a strict evidence format: 1) one‑line summary (e.g., “Order #12345 — buyer claims item not received”); 2) chronology in bullet points with timestamps; 3) all relevant attachments (tracking, photos, payment confirmations). That structured approach reduces triage time and improves the probability of a reversal or refund in your favor.

Avoid emotional language and focus on factual outcomes you want: refund amount, reversal of a claim, reinstatement of an account, or re-shipment terms. If you are a seller, keep proof of postage (label scans with barcode) for at least 90 days. If you are a buyer disputing an item, retain original packaging photos and communications for 60–120 days — payment processors and Depop’s Investigations team will often request them.

Sample message template to paste into Depop support

“Ticket summary: Order #12345 — item not received. Buyer: @username. Purchase date: 2025-03-10. Sale price: $50. Tracking: USPS 9400 1000 0000 0000 0000 (last scan: 2025-03-15, facility: LOS ANGELES CA). Evidence attached: JPG of shipping label, JPG of item condition before postage, screenshot of buyer conversation. Requested outcome: full refund to buyer upon return OR investigation into lost shipment and reimbursement of $50 to buyer if confirmed lost. Ticket ID (if prior): ABC-7890.”

Using this exact, concise format increases the odds of a rapid, accurate response from Depop’s support teams and from third‑party processors or carriers if they need to be looped in.

Do you need a phone number for Depop?

Every user can buy and sell from the moment they sign up. Follow these steps to get started: Download the Depop app from the App Store or Google Play. Sign up with your phone number and email—this ensures you receive important updates.

How to reach people on Depop?

8 Proven Strategies: How to Get More Followers on Depop [2025]

1. The Benefits of Having More Followers on Depop.
2. Optimize Your Depop Profile.
3. Follow Other Users.
4. Like Other Listings.
5. Utilize Hashtags.
6. Offer Discounts and Promotions.
7. Consistently Add New Listings.
8. Take Better Photos of Your Items.

How do I speak to someone at Depop?

Best Ways to Reach Depop Support

1. Submit the online request form on Depop’s website to contact Depop customer service about an issue or make a complaint.
2. Send an email with details about your issue to to [email protected].
3. Or, DM Depop on X/Twitter, Facebook, or Instagram.

What is the company number for Depop?

08316342
Depop Limited is a company established in England (company number 08316342) with its registered offices at The Pavilions, Bridgwater Road, Bristol, England, BS13 8FD (“Depop”, “we”, “our”, or “us”).

How do I raise an issue on Depop?

An AI Overview is not available for this searchCan’t generate an AI overview right now. Try again later.AI Overview To raise an issue on Depop, go to your Profile, then Settings, then Need Help? and select your issue category (e.g., “Technical issue” or “Report a transaction problem”) to submit a request to the Depop support team or use the Resolution Centre for unresolved issues with buyers or sellers.  For issues with a transaction or item:

1. 1. Contact the seller first: For issues like “not as described” or if an item hasn’t arrived, try to resolve the problem with the seller through Depop messages first. 
2. 2. Use the Resolution Centre: If you paid with Depop Payments and cannot resolve the issue with the seller, or if the item has not arrived after five days, go to My Depop > Support > Resolution Centre. 
3. 3. Report a technical issue: For problems with the app itself, go to Profile > Settings > Need Help? > Technical issue > Contact us to send a request. 

For issues with items purchased using PayPal: 

• You must raise a dispute directly through the PayPal Resolution Center, as Depop cannot resolve PayPal transactions.

To report a listing or other non-transaction issues: 

1. Use the “Report item” function: On the listing, select the “…” option, choose “Report item,” select the relevant category and specific reason, and provide details in the provided text box.

When submitting an issue:

• Provide details: Give as much information as possible about the problem. 
• Include evidence: For technical issues, attach a screen recording. 
• Check your email: Ensure the correct email address is linked to your Depop account under Profile > Settings > Edit my profile. Depop will contact you there to resolve the issue. 

AI responses may include mistakes. Learn moreResolution Centre for buyers – Depop Help CentreIf you haven’t received an item you purchased (and paid with Depop Payments), you can raise an issue directly with the seller with…Depop Help CentreWhat is the Resolution Centre? – Depop Help CentreThe Resolution Centre helps buyers and sellers resolve certain issues that may arise on Depop. Here, you can: Report an issue with…Depop Help Centre(function(){
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Is there a Depop phone number for US buyers?

Depop does not offer phone support; all customer service inquiries are handled through online channels. Depop’s customer service email support typically responds within a few days, though response times may vary depending on the volume of inquiries. Email Depop at [email protected].