Depop customer service number — getting to a live person

Short answer: is there a Depop phone number?

There is no publicly listed, general-purpose Depop customer service phone number. Depop is a digital-first marketplace (founded 2011 in London and acquired by Etsy in 2021 for $1.625 billion) that routes support through its Help Center and in‑app ticketing system rather than a standard call center number. Because most account, transaction and fraud issues require evidence (screenshots, order IDs, tracking), Depop prioritizes written case tracking over anonymous phone calls.

If you need human intervention, you can reach a human agent — but not by dialing a single 24/7 customer service line. The official starting points are the Depop Help Center at https://www.depop.com/help/ and the in‑app “Help & Support” flow which creates a support ticket tied to your account. These channels preserve a ticket number and conversation history, which speeds escalation and refunds.

Why Depop operates this way (context and implications)

Depop’s model is peer-to-peer: buyers and sellers complete transactions directly, and many issues are best resolved with evidence exchanged in writing. After the 2021 acquisition by Etsy, Depop continued centralized digital support to streamline moderation, fraud review and payment disputes across multiple geographies. Written tickets allow teams to attach order IDs, tracking numbers and payment references — critical when the platform charges a 10% seller fee and payment processors apply their own processing fees (typical card processing in the U.S. is 2.9% + $0.30 per transaction, although exact processor fees vary by region).

Practically, that means if you expect a callback or a live conversation you should plan to open a ticket first and request escalation. Depop’s policies (visible in the Help Center) also tie decisioning to documented timelines: for example, claims for “item not received” require you to provide the shipment tracking number and the carrier’s final status before Depop will issue a payout reversal or buyer protection claim.

How to reach a live person or escalate (step-by-step)

Below are the most effective routes to reach a human agent or to force an escalation that results in human review. Start with the in‑app ticket and escalate using these steps in order — each step increases the chance of a human response and preserves evidence if you later need to involve your card issuer or legal channels.

• Open an in‑app support ticket: Profile → Settings → Help & Support. Attach screenshots, listing URL, order ID (e.g., “ORD12345678”), payment receipt and tracking number. Note the exact timestamps (ISO style is best: 2025-09-01 14:32 UTC) and the currency/amount (e.g., GBP 45.00 / USD 58.99).
• Use the Depop Help Center: https://www.depop.com/help/ (hosted via Zendesk). Search the topic, then “contact us” to convert a help article into a ticket if the automated guidance doesn’t resolve it.
• If the ticket stalls after 48–72 hours, reply and include “Escalation request: [Order ID]” in the subject line and ask explicitly for a review by the Trust & Safety or Payments team. Typical initial response windows are 48–72 hours; during peak shopping periods (November–January) allow up to 5–7 business days.
• If you still need live conversation, request a callback in the ticket and provide a local telephone number with country code (e.g., +44 7700 900123 or +1 415 555 2671). Depop occasionally offers callbacks for high-value disputes or verified fraud cases and will route those to a specialist.
• If the issue is payment-related and Depop cannot resolve it, open a dispute via your payment provider (card issuer, PayPal) using the transaction reference. Banks often have 60–120 day dispute windows depending on country and card network.

What to collect before you contact support

Before opening any ticket, collect every piece of objective data Depop or a payment processor will request. Missing information is the main cause of delay. Gather: buyer/seller username, listing URL, order ID, full payment receipt (including processor reference), tracking number and carrier name (e.g., Royal Mail, USPS, DHL), timestamps of purchase and delivery attempt, and high‑resolution photos showing condition on receipt.

Also capture contextual metadata: screenshot the order page with price (example: £32.00), the “sold” timestamp, any private messages between buyer and seller, and the shipping label (with tracking number and postage receipt showing weight and date). If you expect to escalate to your bank, note the exact charge on your statement (merchant descriptor and last four digits of the card).

Expected timelines, fees, and practical tips to speed resolution

Expect an initial automated response within 24–72 hours and a substantive human reply within 3–7 business days under normal conditions. For high-value transactions (over several hundred dollars/pounds) or verified fraud, you can often get a faster escalation if you include explicit financial risk details and request Trust & Safety review.

Key practical tips: (1) use clear, chronological evidence; (2) be concise and factual—list the timeline and attach files; (3) reference policy articles from Depop Help Center to show you understand the rules; (4) if contacting your payment provider, provide the same packet of evidence. Doing this cuts back-and-forth and reduces total resolution time from weeks to days.

Sample escalation message (short)

“Escalation request — Order ID ORD12345678. Buyer: @username; Seller: @othername. Item: Vintage denim jacket — listing URL https://www.depop.com/listing/123456789. Purchased 2025-08-15 10:12 UTC for GBP 65.00, payment reference XFER-9876543. Tracking RM123456789GB shows ‘delivered’ 2025-08-20 but buyer reports not received. Attached: photos of listing, payment receipt, tracking status and screenshot of chat. Please escalate to Trust & Safety and Payments for investigation; requesting callback: +44 7700 900123.”