Demco Customer Service Phone Number — Complete, Practical Guide

Primary contact number and where to verify it

If you need to reach Demco customer service by phone, the most reliable route is the toll-free customer care line listed on the company’s official contact page (demco.com/contact). As of the most recent public listings, the primary toll-free number commonly used for order support and general customer service is 1-800-356-1200. For callers who prefer a local line, Madison-area offices historically list a local number in the 608 area code; verify the current local number on Demco’s website before calling.

Phone numbers can change, departmental extensions are common, and there are separate lines for sales, technical support, billing and returns. Before you call, confirm the correct department number on demco.com/contact or on order-confirmation emails so your call routes to the team that can resolve your issue fastest. Always note the date you verified the number — contact details on corporate sites are the authoritative source if you encounter discrepancies.

What to prepare before you call

Efficient calls to Demco reduce resolution time. Gather these items first: your company or library name, account number (if you have a Demco account), purchase order number or Demco order number, invoice number and the SKU or item number for the product in question. If you’re calling about a damaged shipment, have photos ready and the carrier tracking number; if about billing, have the invoice, payment method and dates ready.

• Essential information to have on hand: account number, order number, item SKUs, invoice number, tracking number, date of purchase, and proof-of-damage photos (if applicable).
• Useful extras: contact email of the purchasing agent, purchase order PDF, and preferred resolution (refund, replacement, credit) so you can clearly state desired outcome.

Typical hours, response times and what to expect on the call

Most B2B customer service centers such as Demco operate weekday hours (commonly 8:00–5:00 local time Monday–Friday). When you call the main customer service phone number, expect an interactive voice response (IVR) menu that routes by department (orders, returns, billing, technical). If you reach voicemail, standard practice is to request a callback and ask for a ticket/reference number; businesses often return calls within 24–48 business hours for non-urgent issues.

For urgent order or shipping problems (missing or incorrect shipments), indicate urgency on the call and request escalation. Document the name of the representative, the time of the call and the ticket number. If a promised callback does not occur within the stated SLA, escalate to a supervisor or use the escalation email address provided by the representative. Industry-average first-response SLA for order issues is 1–2 business days; on-phone resolution is common for account and billing queries.

Escalation, returns, and common policies

Demco processes returns and credits according to its returns policy, which typically specifies a return authorization (RMA) requirement and a window (often 30 days from delivery for standard returns). If your order is eligible for return, request an RMA during the call; returns without an RMA are typically not accepted. For warranty or damage claims, ask for the specific RMA instructions, including return shipping address and whether Demco supplies a prepaid label or refund for shipping.

When billing disputes occur, request an itemized explanation of charges and the ledger or invoice copy. If the front-line representative cannot resolve a billing dispute, ask for supervisor review and a case escalation number. Keep copies of all correspondence and the escalation ticket; having a paper trail reduces resolution time and improves the odds of favorable, timely outcomes.

Alternative contact channels and online resources

If phone wait times are long or you need written proof of communication, use Demco’s online contact form and customer portal. Demco’s website (demco.com) provides direct links for account sign-in, order tracking and a help center. Email inquiries are useful for attaching images (damaged goods) and documents (purchase orders, invoices) — request an email address from the phone representative if it is not listed on the site.

For busy procurement teams, leverage these tips: use the customer portal to check real-time order status, download invoices, and submit returns; file a formal support ticket through the web form so you receive a ticket number by email; and if you prefer live chat, ask the representative whether a web chat option is available. Combining phone calls with written tickets and portal actions produces the fastest, most auditable results.

Practical call script (short and effective)

Start succinctly: “Hello, my name is [Name] from [Library/Organization]. My account number is [#####]. I’m calling about order #[#####] placed on [MM/DD/YYYY]. The issue is [short description—e.g., missing items, damaged box, billing discrepancy]. I have the invoice and photos ready and prefer a [refund/replacement/credit]. Can you open a support ticket and provide the ticket number and expected SLA?”

Close the call by confirming the representative’s name, the ticket number, the promised next steps and the deadline for the next update. If you’re given an RMA or shipping label, ask for the exact return address and any special packaging instructions to avoid delays or refusals on receipt.

Final recommendations

Always verify the phone number and hours on demco.com/contact before calling. Prepare account and order information, capture ticket numbers, and choose the combination of phone + email/portal tickets for the fastest resolution. If you need additional help drafting an escalation email or a damage-claim package, I can provide templates tailored to the issue and to your role (librarian, procurement officer or school administrator).

Note: contact numbers and policies may change; confirm current details on Demco’s official site or through your account representative. If you want, tell me the nature of your issue and I’ll draft the exact script and email you should use when you call or submit a ticket.

How do I speak to a talk talk agent?

Call us. We are there for you from Monday to Friday from 8 am to 6 pm and on Saturdays and local public holidays from 8.30 am to 3.30 pm on 0800 300 250.

How much does DEMCO charge for transformer capacity per month?

MONTHLY RATE: Monthly Service Charge: $28.00 per month Plus Energy Charges: 5.4283 cents per KWH MINIMUM CHARGE: The minimum monthly charge will be the highest of $28.00 per month, or $1.00 per KVA of required transformer capacity in excess of 10 KVA, or the charge specified in a contract for service.

How do I talk to a person at DEMCO?

Please contact our customer service team at [email protected] or call 800.356. 1200.

How do I speak to a representative?

If you know who your representative is but you are unable to contact them using their contact form, the Clerk of the House maintains addresses and phone numbers of all House members and Committees, or you may call (202) 224-3121 for the U.S. House switchboard operator.

Where can I pay my Demco bill?

Drop Off Locations

• Bank of Zachary. 4743 Main Street Zachary, LA 70791.
• Circle K/Shell Station. 4851 O’Neal Lane Baton Rouge, LA 70817.
• First Guaranty Bank. 33818 LA Hwy.
• First Guaranty Bank. 6151 Highway 10 Greensburg, LA 70441.
• Hatfield Grocery.
• Investar Bank.
• Investar Bank.
• Ralph’s Supermarket.

How to contact People Magazine customer service phone number?

If you need help with your magazine subscription, go to people.com/myaccount or call 1-800-541-9000.