Demco Customer Service: Expert Guide for Libraries and Institutions

Overview and What to Expect

Demco is one of the largest suppliers of library and education products in North America, serving public, school and academic libraries with supplies, furniture, and software. For administrators and procurement officers, understanding Demco’s customer service workflow is essential: typical initial responses are often handled within one business day, with order fulfillment and shipping times varying by product type (stocked supplies vs. made-to-order furniture).

Customer service at Demco is oriented around order accuracy, returns/warranty management and technical assistance for products and software. While policies evolve, most libraries find predictable outcomes when they follow standard procedures (provide an order number, SKU, delivery photos, and the original invoice). The supplier website—https://www.demco.com—should be consulted for the most current phone numbers, regional service hours and account portals.

Primary Contact Channels and Hours

Demco provides multiple contact channels: phone support for order and shipping questions, email for paperwork and warranty communication, and an online account portal for order tracking and invoices. For urgent issues (e.g., missing or damaged deliveries), phone contact during business hours is the fastest route; for document-heavy queries (claims, tax-exempt forms, PO inquiries), email or portal uploads are preferable because they create a paper trail.

Business hours are typically Monday–Friday and aligned with Central Time, but regional operations and holiday schedules can alter availability. When preparing to contact support, always have these items ready: order number, billing account number, item SKUs, delivery address, and photos of any damage. That preparation reduces average handling time from multiple contacts into a single resolution.

Order Placement, Account Management and Pricing

Account types include standard retail customers, governmental/school accounts with tax-exempt status, and large institutional accounts eligible for negotiated pricing and net terms. For institutions placing purchase orders, Demco typically accepts POs, credit cards, and sometimes net-30 terms for approved accounts. To set up tax-exempt billing or net terms, submit the completed exemption certificate and credit references through the account portal or the accounts payable email address listed on the website.

Pricing is product-dependent: small supplies (labels, signage) are often priced per unit or per roll; furniture and specialty equipment are quoted. Typical retail price ranges—useful for budgeting—are: barcode and spine labels $10–$60 per roll depending on material; book trucks and carts $250–$1,200; shelving accessories and signage $5–$150. For bulk purchases (over $1,000) ask for a formal quote—discounts and freight allowances are commonly available for orders of significant value.

Returns, Refunds and Warranty Handling

Demco’s returns and warranty processes are designed around three core principles: protection of the buyer, efficient verification, and replacement or credit as remedies. For most consumable supplies, a return window of approximately 30 days is common industry practice—however, specialized or custom-manufactured items frequently carry different terms. Always verify the return window and restocking fees (if any) at the time of order confirmation or on the packing slip.

For warranty claims—especially on furniture, scanning equipment, or electronic devices—gather serial numbers, purchase date, photos of defects, and a description of the defect observed. Expect either a repair, replacement, or credit. Recording conversations (or at least documenting the name, date and ticket number) will speed escalations should the initial remedy be unsatisfactory.

Shipping, Damage Claims and Receiving Best Practices

Shipments are typically routed via major carriers (UPS, FedEx, common carrier) with tracking numbers provided. For large furniture orders, shipments may arrive on a pallet with a lift-gate or curbside delivery—inspect for visible damage prior to accepting or note “subject to inspection” on delivery receipts. For damage discovered after delivery, most carriers require notification within a limited window—commonly 7 days for visible damage and up to 30 days for concealed damage—so report issues to Demco customer service promptly and file a carrier claim when directed.

When receiving, use a two-person check for heavy items, verify quantities against the packing list, and photograph any damage (box, item, serial plate). Demco customer service will usually request: photos, the delivery receipt, the packing slip, and the original invoice number to process a claim. Timely submission of these documents will typically produce resolution (replacement or credit) within 7–21 business days depending on part availability.

What to Provide When Contacting Demco Customer Service

• Order number and invoice number (from packing slip or email confirmation)
• Account name and billing address; if applicable, PO number and tax-exempt certificate ID
• Item SKUs and descriptions; serial numbers for equipment
• Photographic evidence for damaged parts, plus date/time of delivery and carrier name
• Preferred resolution: replacement, repair, or credit (include urgency level and installation deadlines)

Practical Tips and Escalation Strategy

Set clear internal expectations: track each customer service interaction in your library’s procurement or facilities system, assign a staff point-person for each order, and archive correspondence. If an issue is not resolved within the timeframe promised by the initial representative (e.g., 72 hours), request escalation and obtain an escalation ticket number and manager contact. Managers typically have authority to approve expedited shipping or partial credits to meet opening deadlines.

Finally, maintain relationships: regular purchasers benefit from an assigned account representative who can negotiate bulk pricing, coordinate delivery windows for large projects, and manage warranty relationships for multi-year furniture or equipment buys. For up-to-date contacts, policy changes, and to open cases, use Demco’s official site at https://www.demco.com and the customer support links provided there.

What is the phone number for DEMCO baton rouge?

1-844-693-3626
1-844-MyDEMCO, 1-844-693-3626, option #3.

Where can I pay my Demco bill?

Drop Off Locations

• Bank of Zachary. 4743 Main Street Zachary, LA 70791.
• Circle K/Shell Station. 4851 O’Neal Lane Baton Rouge, LA 70817.
• First Guaranty Bank. 33818 LA Hwy.
• First Guaranty Bank. 6151 Highway 10 Greensburg, LA 70441.
• Hatfield Grocery.
• Investar Bank.
• Investar Bank.
• Ralph’s Supermarket.

How do I talk to a person at DEMCO?

Contact Us

1. Customer Service. 800.962.4463. 8:00AM – 4:30PM CT Mon-Fri. [email protected].
2. Orders. 800.356.1200. 608.210.4161. 7:00AM – 5:00PM CST Mon-Fri. Fax: 800.245.1329.
3. Customer Billing/AR. 800.752.7614. 608.210.4164. 8:00AM – 4:30PM CT Mon-Fri.
4. Bid Department. 800.462.8709. 7:00AM – 5:00PM CT Mon-Fri. Fax: 888.329.4728.

How much does DEMCO charge for transformer capacity per month?

MONTHLY RATE: Monthly Service Charge: $28.00 per month Plus Energy Charges: 5.4283 cents per KWH MINIMUM CHARGE: The minimum monthly charge will be the highest of $28.00 per month, or $1.00 per KVA of required transformer capacity in excess of 10 KVA, or the charge specified in a contract for service.

How do I talk to a local representative?

If you know who your representative is but you are unable to contact them using their contact form, the Clerk of the House maintains addresses and phone numbers of all House members and Committees, or you may call (202) 224-3121 for the U.S. House switchboard operator.

How do I talk to a phone operator?

Steps

1. Dial “0”. Most of the time, pressing “0” will take you to an operator.
2. Dial “*” or “#” four or more times.
3. Press nothing and wait.
4. Choose the option for “new service” or “cancel my account.” This usually connects you to a live operator who can help and/or re-direct your call to the right person.