Delta Dental of Ohio — How to Find and Use the Customer Service Number

Why the customer service number is the single most useful contact point

The customer service number on your Delta Dental of Ohio ID card is the direct line to plan-specific information: eligibility, covered benefits, copays, deductibles, claim status, and preauthorization requirements. Because dental plans vary by employer group and by year, the number on your card connects you to agents who can view your exact group contract (group number), your member ID, and the effective dates for covered services.

Calling the correct number saves time and reduces denials. Agents can typically see the remaining annual maximum (for many plans that is $1,000–$2,000 per calendar year), frequency limits for procedures (for example, prophylaxis every 6 months), and whether a quoted in-network negotiated fee applies. If you’re preparing for a major procedure, the member phone line can also initiate a pre-treatment estimate, which often reduces surprise out-of-pocket costs.

Where to find the Delta Dental of Ohio customer service number

The authoritative source for your plan’s customer service number is your Delta Dental of Ohio member ID card. Look for a label such as “Member Services,” “Customer Service,” or “Customer Care.” The card will show your member ID, group number, and the exact phone number to call for questions about claims, coverage, and eligibility. If you have a digital copy of the card in your employer benefits portal or the Delta Dental mobile app, that digital card contains the same number in the same place.

If you don’t have your card handy, use the official Delta Dental websites to verify contact details. The national site, https://www.deltadental.com, contains “Find Your Delta Dental” links that route you to the correct carrier and state plan page. Search for “Delta Dental of Ohio contact” and confirm the number on the provider’s state page or the member “Contact Us” page before calling. Never rely on third‑party sites for a phone number unless you confirm it against your ID card or the official site.

Step-by-step: prepare before you call

Have the right documents and data in front of you to get fast, accurate answers. The average successful member call takes 8–15 minutes if you have these items ready: member ID, group number, date of birth, provider name and NPI (if asking about a claim), and the claim number or date of service. If you can read the line-item explanation of benefits (EOB), that speeds dispute resolution.

• Documents and details to have: full member ID (letters and numbers), group number, employer name, DOB, claim number or DOS (date of service), dentist office phone and NPI, copies of receipts (if submitting), and any preauthorization/estimate numbers.

What to expect when you call: workflow, wait times, and escalation

When you call member services, expect the agent to authenticate your identity (member name, DOB, member ID). They will then look up your plan contract, confirm eligibility dates, and show benefit breakdowns: annual maximum remaining, deductible met (if any), coinsurance percentages for basic vs. major services, and frequency limits. Agents can usually provide the internal status of claims (received, pending, processed, paid) and the paid amount and date if a claim has been processed.

Typical wait times vary by time of year—open enrollment months and Mondays usually see higher volume. Allow 10–30 minutes on average during busy periods. If the agent cannot immediately resolve a benefits or claims discrepancy, ask for a reference number or escalation number, the name and ID of the agent, and the expected SLA for a callback (commonly 3–10 business days for claim re-review). If you need faster resolution, request to escalate to a supervisor or the claims review team during the call.

Alternative channels: online portal, mobile app, and written correspondence

Delta Dental plans commonly provide an online member portal and a mobile app where you can view claims, download ID cards, submit receipts, and order pre-treatment estimates. To create a portal account you will need your member ID and an email address; once registered you can often see the same details a phone agent would share—EOBs, remaining benefits, and network providers.

For formal disputes or appeals, most plans require written correspondence. Check your plan’s “Appeals & Grievances” page for the postal address and the timeframe to file (many insurers set deadlines such as 60–180 days for internal appeals). When sending paperwork by mail, include copies of the EOB, provider invoices, and a cover letter that states your requested resolution and contact phone number.

Resolving billing disputes and claim denials: practical tips

Start by asking the customer service agent to explain the denial code or reason on the EOB. Common reasons include coordination of benefits (COB), missing documentation, non-covered service, or frequency limits. If the denial is for lack of preauthorization and the provider believes authorization was obtained, ask the agent for the authorization reference number and the exact dates/times it was recorded; this often resolves the issue within 1–2 business days when the provider resubmits supporting documentation.

If you need to escalate, document every call (date, time, agent name, reference number). Submit a concise written appeal with all supporting documentation and request a timeline for resolution. If your plan is regulated by the Ohio Department of Insurance, you can reference state consumer protections and request their intervention if an internal appeal is not resolved within the stated SLA.

Is Delta Dental of Ohio a PPO?

Delta Dental PPO (Standard) is a preferred provider organization program.

How do I speak to a person at Delta Dental?

A: You can check your benefits, eligibility and claim information on our interactive voice response telephone line or speak to a Customer Service agent Monday through Friday by calling Delta Dental toll-free. For DeltaCare® USA enrollees, please call 800-422- 4234.

How do I contact Delta Dental Ohio?

800-524-0149
Call our customer service team at 800-524-0149 for member eligibility, benefits information and claims inquiries.

How do I call Delta customer service?

(800) 221-1212Delta Air Lines / Customer service
To speak with a representative about a new or existing reservation, call 800-221-1212 (toll-free within the U.S.) – reservations phone numbers and Ticket Offices for other regions are displayed below. If you are a Medallion® Member, check the Contact Us section in the Fly Delta mobile app for your dedicated phone line.

Why are dentists not accepting Delta Dental?

Why Are Dentists Leaving? Stagnant Reimbursement Rates: Despite the rising cost of living and doing business, Delta Dental’s annual maximums have barely budged since the 1970s. Most plans still cap coverage at $1,000 to $2,000 per year — a limit that doesn’t go far in today’s economy.

What is the number for 1 800 832 5700?

If you have further questions, please contact Northeast Delta Dental’s Customer Service department at 1-800-832-5700 or 603-223-1234.